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Customer Experience Rating
4/ 5

Very easy to use. And the map was useful

Customer Experience Rating
5/ 5

Very easy to make reservation and price was cheapest available. Post-booking communication also good

Customer Experience Rating
4/ 5

Listed the motels in the area I needed. Provided goo details on the motels.

Customer Experience Rating
5/ 5

Your Customer Experience
Review your service experience with Wotif

Customer Experience Rating
5/ 5

Excellent service. Would recommend to others.

Customer Experience Rating
5/ 5

Seamless

Customer Experience Rating
5/ 5

Quick and easy.

Customer Experience Rating
5/ 5

I have always found service to be spot on. Never had an issue booking through Wotif.

Customer Experience Rating
1/ 5

I made a hotel booking on Monday night (which was refundable), I then found the same room $110 cheaper on last minute. I called through to see if wotif could price match and the man that I spoke to said no because it was over 24 hours since I made the booking and I wasn’t logged in as a member when the booking was made which is completely ridiculous, it shouldn’t matter how the booking was made. I then told him that I was going to cancel my booking and book again with last minute, he would rather lose the whole booking than price match the room for me.
Considering I have booked two hotels within the week on wotif I think this was a little unfair. Needless to say I will not be booking through wotif for any further accommodation.

Customer Experience Rating
5/ 5

I have only booked accommodation for later in 2018. The booking procedure was easy.