Wotif Reviews

Very simple and easy to use, good ability to make changes as required.

I thought I already enter all kids yet somehow they disappeared until I noticed on my booking confirmation. Then i had to change booking at it costs an extra 33 bucks.

Easy stress free booking able to look at the property before booking making it easy and seamless.
Have already booked again through motif.

This booking (Itinerary number : 1292134933224) was done as a mistake. I was looking for a hotel for the next weekend (22-23 Sep) and the current date got selected by default and I wasn’t aware on it. I called the support hot line 30 mins after the booking to get it cancelled. The operator name was Balaji. He said he needs to confirm it with the hotel which he couldn’t contact at that time.

1. I clearly mentioned to him that this was a mistake and he shouldn’t had to contact the hotel to cancel the booking.
2. He told me he can’ cancel the booking since it was a non-refundable booking. If it was a refundable booking why do I need to contact the support desk to cancel the booking.
3. As I understand Wotif must be spending millions of dollars to run this service desk and the purpose of the support desk is to facilitate with the admin tasks where normal user are not capable of doing. What’s the point of maintaining a support desk if the system already have the features to do it.
4. Wotif didn’t even gave me a call on the next day to follow up. So disappointing customer service.

I’ve done another booking via wotif for the weekend that I need. (Itinerary # 7380253443236) I hope this will give you proof that the above was a genuine mistake.

Please train your staff to accommodate the human errors. He should’ve at least directed me to a manager if he doesn’t have the authority to cancel the booking.

Wotif advertised the room as “Reserve”. Within minutes of doing this the hotel was attempting to bill me. I specifically picked the hotel as i could reserve. My experience with this, the rate is taken when I arrive at the hotel. I had to cancel as funds not available on the day of the booking.
I won’t use Wotif again as it seems there is no communication between Wotif and the hotel on the booking type being offered.

like the site it is easy for me to check accommodation and book. I’m not a good search but this site easy to use and check for me.

I have used wotif 3 times in the last month to book accommodation at the same hotel. This past weekend half way through my stay I decided to go to reception and book for this Friday night. At reception they quoted me a price $120.00 more than I was able to book the same room through Wotif. This was even despite the fact that they acknowleded that I am a repeat guest.

I think the online service is great, however, I just saw a segment on our local current affairs show, which showed small family owned hotels are being shafted by online booking companies. Its not fair to do that sort of thing to small business, and in future I will probably book direct with the property I want to stay at.

To long to write.

They were helpful