The pillow covers and bed sheet has blood stain on it. We called to change and they did but didn’t have the right size . But staying royal chalun over all was not bad. Good friendly staffs and excellent breakfast

Every thing so good that I Didn't want to leave..

We stayed for five nights in a Deluxe room which was spacious and comfortable with enough room for two large suitcases. The hotel is conveniently located between two shopping malls which makes it easy if you need something from the pharmacy or supermarket. We didn't dine in the restaurants but we did order room service, disappointed in the lack of late night snack options, also twice we ordered meals and the french fries were cold, another time I repeated the order back over the phone and the order was still wrong. Only criticism is the rooftop pool/bar area is seriously lacking in shade. There are four umbrellas for the pool lounges (not nearly enough) and no other shade is offered which makes it very hot if you're up there for a few hours enjoying the pool. The bar is open and has no shade, it started pouring down one afternoon we were in the pool and the bar staff had to very quickly pack up the bar as everything was getting wet. If it was undercover I'm sure guests would happily sit and enjoy a drink even if it was raining. There is no shade over the lounges/high tables which means it's not pleasant to sit up there and have a drink and a snack as you're sitting in full sun. The rooftop bar/pool area also lacks atmosphere and ambience, the music is quite loud and would not be to everyone's taste. Concierge staff were helpful, especially Jacob who organised a taxi to pick us up when we got stranded at Farlim Night Market after waiting 1.5hrs trying to get a cab back.

The pillow covers and bed sheet has blood stain on it. We called to change and they did but didn’t have the right size . But staying royal chalun over all was not bad. Good friendly staffs and excellent breakfast

Past the lovely furnishings was the need of serious maintenance and a deep clean. The sink was blocked, the air con rattled all through the night, the outdoor lounge was dirty and stained and unhygienic, the sheets were threadbare and stained.and the in-room coffee was instant Nescafé. There was no iron and the food was very ordinary. Hardly five-star material. A shame, because it could be amazing.

Recently refurbished two new swimming pools, refurbished rooms, clean throughout the resort, excellent value for money.

Enjoyed the remote setting with a private beach, beautiful landscaping, a great breakfast and large room. Had a very pleasant stay.

Recently refurbished two new swimming pools, refurbished rooms, clean throughout the resort, excellent value for money.

Fantastic facilities and location

Enjoyed the remote setting with a private beach, beautiful landscaping, a great breakfast and large room. Had a very pleasant stay.

Staff made this place what it is

Recently refurbished two new swimming pools, refurbished rooms, clean throughout the resort, excellent value for money.

Staffs are nice and professional. Rooms and facilities are very nice. Recommend

The staff at the Grand Hyatt were fantastic and so helpful The condition of the room was amazing i enjoyed my stay very much i wish it had been longer

Buggy service was excellent. Staff was friendly and efficient.