In an otherwise good, and well equiped apartment, the only problem remains it's disfunction... There is a good washing machine and drier.... but no washing powder to wash with. There is a perfectly good set of crockery and cutlery - and a sink with water..... but NO washing detergent. This not a critique of E&O Residences per se... but applies to most such short stay apartments I have stayed in, world wide. They just don't function - due to a lack of insight. If a supply of small sachets of washing detergent and sponge, and washing powder were supplied or made available, everyone would be a lot happier to return.

Staff made this place what it is

The pillow covers and bed sheet has blood stain on it. We called to change and they did but didn’t have the right size . But staying royal chalun over all was not bad. Good friendly staffs and excellent breakfast

Everything was fantastic, except we booked & paid for 2adults & 1 child, specifying aged 12yrs. However, we only got 1 king bed. We queried at reception & they stated an extra bed would cost, even though we already paid for 3people. Everyone needs a good nights sleep right, especially for the money!

The pillow covers and bed sheet has blood stain on it. We called to change and they did but didn’t have the right size . But staying royal chalun over all was not bad. Good friendly staffs and excellent breakfast

Staff made this place what it is

Everything was fantastic, except we booked & paid for 2adults & 1 child, specifying aged 12yrs. However, we only got 1 king bed. We queried at reception & they stated an extra bed would cost, even though we already paid for 3people. Everyone needs a good nights sleep right, especially for the money!

The pillow covers and bed sheet has blood stain on it. We called to change and they did but didn’t have the right size . But staying royal chalun over all was not bad. Good friendly staffs and excellent breakfast

Staff made this place what it is

We stayed for five nights in a Deluxe room which was spacious and comfortable with enough room for two large suitcases. The hotel is conveniently located between two shopping malls which makes it easy if you need something from the pharmacy or supermarket. We didn't dine in the restaurants but we did order room service, disappointed in the lack of late night snack options, also twice we ordered meals and the french fries were cold, another time I repeated the order back over the phone and the order was still wrong. Only criticism is the rooftop pool/bar area is seriously lacking in shade. There are four umbrellas for the pool lounges (not nearly enough) and no other shade is offered which makes it very hot if you're up there for a few hours enjoying the pool. The bar is open and has no shade, it started pouring down one afternoon we were in the pool and the bar staff had to very quickly pack up the bar as everything was getting wet. If it was undercover I'm sure guests would happily sit and enjoy a drink even if it was raining. There is no shade over the lounges/high tables which means it's not pleasant to sit up there and have a drink and a snack as you're sitting in full sun. The rooftop bar/pool area also lacks atmosphere and ambience, the music is quite loud and would not be to everyone's taste. Concierge staff were helpful, especially Jacob who organised a taxi to pick us up when we got stranded at Farlim Night Market after waiting 1.5hrs trying to get a cab back.

It’s what I expected from a 5 star hotel

I always enjoy this great hotel

Everything was fantastic, except we booked & paid for 2adults & 1 child, specifying aged 12yrs. However, we only got 1 king bed. We queried at reception & they stated an extra bed would cost, even though we already paid for 3people. Everyone needs a good nights sleep right, especially for the money!

The pillow covers and bed sheet has blood stain on it. We called to change and they did but didn’t have the right size . But staying royal chalun over all was not bad. Good friendly staffs and excellent breakfast

I always enjoy this great hotel