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4.8 out of 5

"well located and staff efficient in their duties. Be careful when using the Club Lounge viz: Dress regulations NOT maintained, canapés were not of an ... " More

By a verified traveller on Wed 08 Jan 2020

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Mandarin Oriental Kuala Lumpur. Within just a 10-minute stroll, you'll find Aquaria KLCC and Petronas Twin Towers. Highlights at this family-friendly hotel include 5 restaurants, 3 bars/lounges, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 632 rooms feature free WiFi, iPod docks, and sitting areas. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while premium bedding and pillow menus invite a good night's rest. DVD players, separate bathtubs and showers, and coffee/tea makers are also available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and fitness center plus access to aerobics classes. Conference space, a business center, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a spa tub, and a sauna. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 5-star Kuala Lumpur City Centre hotel include Pavilion Kuala Lumpur and Kuala Lumpur Tower.

Deluxe City View Room King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$140* Per night/room 2 Oct. - 3 Oct.

Executive Apartment, 2 Bedrooms (Premium)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Deluxe, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Mandarin Oriental Kuala Lumpur ratings based on 6 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mandarin Oriental Kuala Lumpur

Everyone (3) Couples (2) Family (1)
4 out of 5
well located and staff efficient in their duties. Be careful when using the Club Lounge viz: Dress regulations NOT maintained, canapés were not of an international standard, little choice the than asian dishes, selection of beers ran out.

Posted by on 8 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Frank P Stocek

Dear Anonymous Thank you for your kind review and we have noted your comments for immediate address.. We greatly appreciate your kind patronage and look forward to welcome you back for our hotel.

5 out of 5

Posted by on 2 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Frank P Stocek

Dear Anonymous Thank you for your 5/5 post! We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

5 out of 5
Great location - very handy and comfortable Staff great

Posted by on 9 May 2019

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Comment from Hotel Management

13 May 2019 by Frank P Stocek

Dear Anonymous Thank you for your positive feedback and the excellent score. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

5 out of 5
Great service, beautiful park view room, spectacular pool

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Frank P Stocek

Dear Anonymous Thank you for the positive post and excellent score. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

5 out of 5
Very comfortable, clean and beautiful setting. Staff very friendly, polite, and helpful. Enjoyed my stay.

Posted by on 15 Apr. 2018

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5 out of 5

Super premium in every area property and personnel

Pros: Top quality in excellent KLCC location
Cons: Almost nothing
Location: KLCC contains tourism and shopping as well as access to Convention Centre
The room contains everything required for a business visitor. The room staff look after every need. The restaurants are of the highest quality in food and service. The bar / lounge staff are personal and take care of every need before asking. They are the front line of the hotels quality and service delivery

Posted by , from Sydney on 7 Jul. 2017

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About the Mandarin Oriental Kuala Lumpur

Location Kuala Lumpur City Centre, Kuala Lumpur, 50088

Property Features

Mandarin Oriental Kuala Lumpur offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. A children's pool, a spa tub, and a fitness center are also featured at the luxury Mandarin Oriental Kuala Lumpur. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 632 guestrooms or units
  • 30 levels
  • 5 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (59.7 km / 37.1 mi)
  • Train station: Kuala Lumpur Pasar Seni Station (3.6 km / 2.2 mi)
  • Metro station: KLCC Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mandarin Oriental Kuala Lumpur offers 632 air-conditioned accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Mandarin Oriental Kuala Lumpur has 5 restaurants on site.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note that any special requests must be confirmed by contacting the hotel in advance.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 99.0 per night.

Pet Policy

  • No pets allowed

Policies

FOR CLUB ROOM BOOKINGS ONLY: Smart casual attire is a requirement for Club Lounge guests. Cargo, board, denim, sports, shorts (4-inch above knee length), tattered shorts, tank tops, and slippers are not permitted. The Club Lounge is reserved for guests 12 years and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 110 for adults and MYR 55 for children (approximately)
  • Valet parking fee: MYR 36 per day
  • Rollaway bed fee: MYR 99.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Mandarin Oriental
  • Mandarin Oriental Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur
  • Mandarin Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur Hotel
  • Mandarin Oriental Kuala Lumpur Hotel
  • Mandarin Oriental Kuala Lumpur Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.