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Hotel Zihua Caracol

3.0 star property

Photo gallery for Hotel Zihua Caracol

Beach nearby, black sand
Suite Familiar
2 restaurants, breakfast served
Beach nearby, black sand
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar
The current price is AU$157
includes taxes & fees
16 May - 17 May

Explore the area

View map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880
  • Place, La Madera Beach
    ‪2 min walk‬
  • Place, Zihuatanejo Bay
    ‪2 min walk‬
  • Place, Kioto Plaza
    ‪5 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 4

View all photos for Standard Room King Size

Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Familiar

Suite Familiar

Suite Familiar

8.0 out of 10
Very good
(2 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

Suite King Size

Suite King Size

  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • 49 sq m
  • Sleeps 2

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 2

View all photos for Quadruple Suite

Hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • 64 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Zihuatanejo

Hotel Zihua Caracol places you in the centre of Zihuatanejo, steps from La Madera Beach and within a short 5-minute stroll of Zihuatanejo Bay. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and free self-parking. .The café, Restaurante Los Caracoles, is open for breakfast and lunch. Terraza Burgados Grill is the hotel's own rooftop bar. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 8:00 AM and 11:00 AM. There's also the convenience of limited parking. .Near this 3-property class Playa La Ropa hotel, you'll find La Ropa Beach.

What's nearby

  • La Madera Beach - 2 min walk - 0.2 km
  • Zihuatanejo Bay - 2 min walk - 0.2 km
  • Kioto Plaza - 5 min walk - 0.5 km
  • Archaeological Museum of the Great Coast - 9 min walk - 0.8 km
  • Municipal Market - 10 min walk - 0.9 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 20 min drive

Restaurants

  • ‪Margaritas - ‬5 min walk
  • ‪Terracita Beach - ‬6 min walk
  • ‪El Arrayan - ‬6 min walk
  • ‪Restaurante La Casa Vieja - ‬3 min walk
  • ‪Pastelería la boquita - ‬8 min walk

About this property

Hotel Zihua Caracol

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and barbecue grills are also featured at Hotel Zihua Caracol. Limited free parking is available on a first-come, first-served basis.

This 3-star Zihuatanejo hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Zihua Caracol offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature a safe. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include a shower. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Hotel Irma
Playa La Ropa
  • Pool
  • Parking included
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,004 reviews
The price is AU$177
includes taxes & fees
31 May - 1 June
Hotel Irma

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 105 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Zihua Caracol

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 150 for adults and from MXN 105 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Is parking available at Hotel Zihua Caracol?

Yep, Hotel Zihua Caracol has a free self car park. Onsite parking is limited.

How much does it cost to stay at Hotel Zihua Caracol?

As of 9 May 2026, prices found for a 1-night stay for 2 adults at Hotel Zihua Caracol on 16 May 2026 start from AU$157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Zihua Caracol?

Yep, Hotel Zihua Caracol is a short 2-minute walk from La Madera Beach. Fun beach activities include jet skiing and snorkelling.

Does Hotel Zihua Caracol have a pool?

Hotel Zihua Caracol has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

Is Hotel Zihua Caracol family-friendly?

You bet! With amenities such as children's meals, a BBQ and an outdoor pool, it's no surprise that Hotel Zihua Caracol is a hit with families.

Does Hotel Zihua Caracol serve breakfast?

Sure does, full brekkie is offered daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Zihua Caracol?

No, Hotel Zihua Caracol does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Zihua Caracol?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Zihua Caracol?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Zihua Caracol?

No, pets and service animals are not allowed.

Hotel Zihua Caracol Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 248 reviews
Rating 8 - Good. 97 out of 248 reviews
Rating 6 - Okay. 60 out of 248 reviews
Rating 4 - Poor. 27 out of 248 reviews
Rating 2 - Terrible. 10 out of 248 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness
The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Stayed 14 nights in Jan 2026

4/10 Poor

Judy

Travelled with family
Disliked: Amenities, property conditions & facilities
no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.
Stayed 1 night in Feb 2026

10/10 Excellent

James F

Liked: Cleanliness, property conditions & facilities
My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Stayed 28 nights in Jan 2026

6/10 Okay

Ran

Travelled with partner
Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Stayed 4 nights in Jan 2026

10/10 Excellent

Floyd

Liked: Amenities
I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Stayed 4 nights in Jan 2026

4/10 Poor

Duygu

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....
Stayed 2 nights in Dec 2025

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Stayed 3 nights in Jan 2026

6/10 Okay

Kelly

Liked: Cleanliness
The breakfast was nothing i would chose. The wifi didnt work in the room. No hot water for a shower.
Stayed 4 nights in Dec 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Stayed 21 nights in Dec 2025

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness
Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
Stayed 14 nights in Nov 2025

10/10 Excellent

Kimberlie

Stayed 7 nights in Feb 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025

4/10 Poor

Attila, Allen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Stayed 5 nights in Feb 2025

6/10 Okay

Julian

Travelled with group
Disliked: Property conditions & facilities
Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Stayed 7 nights in Feb 2025

8/10 Good

Theresa

Stayed 4 nights in Feb 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2025

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.
Stayed 14 nights in Jan 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

10/10 Excellent

AnneMarie

Travelled with family
The Room is a little tired. But pool area and location is awesome!
Stayed 1 night in Jan 2025

8/10 Good

Alan

Stayed 14 nights in Jan 2025

8/10 Good

Juan

Stayed 2 nights in Jan 2025

10/10 Excellent

Noel

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025

10/10 Excellent

Turtle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024