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Hotel Zihua Caracol

3.0 star property
Beachfront hotel with 2 restaurants and 24-hour front desk

Photo gallery for Hotel Zihua Caracol

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Standard Room, 2 Double Beds
Standard Room King Size
Interior
Daily full breakfast (MXN 150 per person)

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking included
The current price is AU$134
includes taxes & fees
18 June - 19 June

Explore the area

Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880
  • La Madera Beach
    ‪2 min walk‬
  • Zihuatanejo Bay
    ‪2 min walk‬
  • La Ropa Beach
    ‪3 min drive‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite King Size

Suite King Size

Suite King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
In-room safe
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Familiar

Suite Familiar

Suite Familiar

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 42 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room King Size

Standard Room King Size

Standard Room King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

  • Sleeps 2
  • 1 King Bed

About the area

Zihuatanejo

Hotel Zihua Caracol places you in the centre of Zihuatanejo, steps from La Madera Beach and within a short 5-minute stroll of Zihuatanejo Bay. Highlights at this beachfront hotel include 2 restaurants, an outdoor swimming pool and free self-parking. .The café, Restaurante Los Caracoles, is open for breakfast and lunch. Terraza Burgados Grill is the hotel's own rooftop bar. Spend the day at the beach and enjoy the on-site pool loungers. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 8:00 AM and 11:00 AM. There's also the convenience of limited parking. .Near this 3-property class Playa La Ropa hotel, you'll find La Ropa Beach.

What's nearby

  • La Madera Beach - 2 min walk - 0.2 km
  • Zihuatanejo Bay - 2 min walk - 0.2 km
  • Kioto Plaza - 5 min walk - 0.5 km
  • La Ropa Beach - 3 min drive - 1.9 km
  • Las Gatas Beach - 5 min drive - 3.8 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 20 min drive

Restaurants

  • ‪Terracita Beach - ‬6 min walk
  • ‪Margaritas - ‬3 min walk
  • ‪Boxha Café - ‬4 min walk
  • ‪Lalo's Burger Plaza Kioto - ‬7 min walk
  • ‪Il Mare - ‬4 min walk

About this property

Hotel Zihua Caracol

Beachfront hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and barbecue grills are also featured at Hotel Zihua Caracol. Limited free parking is available on a first-come, first-served basis.

This 3-star Zihuatanejo hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Zihua Caracol offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature a safe. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include a shower. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Zihua Caracol

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 150 for adults and from MXN 90 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Is parking available at Hotel Zihua Caracol?

Yep, Hotel Zihua Caracol has a free self car park. Onsite parking is limited.

How much does it cost to stay at Hotel Zihua Caracol?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Hotel Zihua Caracol on 18 June 2025 start from AU$134.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Zihua Caracol?

Yep, Hotel Zihua Caracol is a short 2-minute walk from La Madera Beach.

Does Hotel Zihua Caracol have a pool?

Hotel Zihua Caracol has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

Is Hotel Zihua Caracol family-friendly?

You bet! With amenities such as children's meals, a BBQ and an outdoor pool, it's no surprise that Hotel Zihua Caracol is a hit with families.

Does Hotel Zihua Caracol serve breakfast?

Sure does, full brekkie is offered daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Zihua Caracol?

No, Hotel Zihua Caracol does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Zihua Caracol?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Zihua Caracol?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Zihua Caracol?

No, pets and service animals are not allowed.

Hotel Zihua Caracol Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 48 out of 221 reviews
Rating 8 - Good. 85 out of 221 reviews
Rating 6 - Okay. 54 out of 221 reviews
Rating 4 - Poor. 24 out of 221 reviews
Rating 2 - Terrible. 10 out of 221 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberlie

Stayed 7 nights in Feb 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025

4/10 Poor

Attila, Allen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Stayed 5 nights in Feb 2025

6/10 Okay

Julian

Travelled with group
Disliked: Property conditions & facilities
Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Stayed 7 nights in Feb 2025

8/10 Good

Theresa

Stayed 4 nights in Feb 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2025

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.
Stayed 14 nights in Jan 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

10/10 Excellent

AnneMarie

Travelled with family
The Room is a little tired. But pool area and location is awesome!
Stayed 1 night in Jan 2025

8/10 Good

Alan

Stayed 14 nights in Jan 2025

8/10 Good

Juan

Stayed 2 nights in Jan 2025

10/10 Excellent

Noel

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025

10/10 Excellent

Turtle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024

8/10 Good

Fern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach
Stayed 2 nights in Dec 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service at all, no coffee, shower was cold and hard to use
Stayed 1 night in Jan 2024

6/10 Okay

Jo-Ann

Liked: Cleanliness, staff & service
January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.
Stayed 8 nights in Jan 2024

6/10 Okay

Nancy

Travelled with family
Disliked: Staff & service
They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.
Stayed 5 nights in Dec 2023

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Loud music from the restaurant.
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .
Stayed 10 nights in Mar 2023

8/10 Good

Robert, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Stayed 7 nights in Mar 2023

6/10 Okay

Colleen, Port Moody

Stayed 7 nights in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.