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Thompson Zihuatanejo, A Beach Resort, by Hyatt

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

On the beach, sun-loungers, beach towels
Suite, Beachfront (Plunge Pool) | Beach/ocean view
Lobby
2 restaurants, breakfast served
Premium bedding, minibar, in-room safe, individually furnished

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Pool
  • Breakfast available
  • Gym
The current price is AU$321
includes taxes & fees
11 Aug - 12 Aug

Explore the area

Map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880
  • Zihuatanejo Bay
    ‪1 min walk‬
  • La Ropa Beach
    ‪7 min walk‬
  • Las Gatas Beach
    ‪4 min drive‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

Room, 1 King Bed (Plunge Pool) | Terrace/patio

Room, 1 King Bed (Plunge Pool)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

Suite, 2 Bedrooms, Garden View (Garden) | Living room

Suite, 2 Bedrooms, Garden View (Garden)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Lagoon View (Lagoon)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 112 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Beachfront

Terrace/patio

Suite, 2 Bedrooms, Beachfront

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 173 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Thompson)

Suite (Thompson)

Suite (Thompson)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Lagoon View (Plunge Pool)

Suite, Lagoon View (Plunge Pool)

Suite, Lagoon View (Plunge Pool)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 97 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, Terrace, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually furnished

Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

Suite (Swim-Up) | Pool

Suite (Swim-Up)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Lagoon Suite)

Premium bedding, minibar, in-room safe, individually furnished

Suite, 2 Queen Beds (Lagoon Suite)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Zihuatanejo

A luxury stay in Zihuatanejo awaits you at Thompson Zihuatanejo, A Beach Resort, by Hyatt. Within steps you'll find Zihuatanejo Bay and La Ropa Beach within a 15-minute stroll. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include sports massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, CENIZA, is open for dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Business amenities include a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning full breakfast is served between 7:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 5-property class Playa La Ropa resort include La Madera Beach and Virgin of the Tree.
View more Resorts in ZihuatanejoOpens in a new window

What's nearby

  • Zihuatanejo Bay - 1 min walk - 0.1 km
  • La Ropa Beach - 7 min walk - 0.6 km
  • La Madera Beach - 17 min walk - 1.4 km
  • Municipal Market - 3 min drive - 2.7 km
  • Las Gatas Beach - 4 min drive - 3.1 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 20 min drive

Restaurants

  • ‪Margaritas - ‬19 min walk
  • ‪Hao - ‬1 min walk
  • ‪Boxha Café - ‬18 min walk
  • ‪Restaurant-Bar Coco Loco - ‬3 min drive
  • ‪Il Mare - ‬11 min walk

About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Luxury resort on the beach, with 3 outdoor pools
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A children's pool, spa services, and a terrace are also featured at the luxury Thompson Zihuatanejo, A Beach Resort, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Zihuatanejo resort.

  • 56 guestrooms or units
  • 2 levels
  • 4 buildings
  • 2 dining venues
  • Built in 2011
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers 56 accommodations with iPod docking stations and minibars. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. Beds feature premium bedding. 24-inch plasma televisions come with premium satellite channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Hilton Grand Vacations Club Zihuatanejo

  • Pool
  • Spa
  • Kids pool
  • Restaurant
4.6 out of 5, Wonderful, 582 reviews
The price is AU$354
includes taxes & fees
3 Aug - 4 Aug
Hilton Grand Vacations Club Zihuatanejo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: USD 28 for adults and USD 28 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CENIZA
  • HAO

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch plasma TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 28 for adults and from USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Frequently asked questions

What is the cancellation policy at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Thompson Zihuatanejo, A Beach Resort, by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

As of 31 July 2025, prices found for a 1-night stay for 2 adults at Thompson Zihuatanejo, A Beach Resort, by Hyatt on 11 Aug 2025 start from AU$321.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yep, Thompson Zihuatanejo, A Beach Resort, by Hyatt has a free self car park and free valet parking.

Are there any beaches close to Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yep, Thompson Zihuatanejo, A Beach Resort, by Hyatt is a short 14-minute walk from La Ropa Beach. Fun beach activities include snorkelling, windsurfing and body boarding. You can also find boat tours.

Is there a spa on site at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yep, there is an onsite spa at Thompson Zihuatanejo, A Beach Resort, by Hyatt. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have a pool?

Thompson Zihuatanejo, A Beach Resort, by Hyatt has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Thompson Zihuatanejo, A Beach Resort, by Hyatt features 3 outdoor pools, a full-service spa and 2 restaurants.

What makes Thompson Zihuatanejo, A Beach Resort, by Hyatt a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Thompson Zihuatanejo, A Beach Resort, by Hyatt.

Is Thompson Zihuatanejo, A Beach Resort, by Hyatt family-friendly?

You bet! With amenities such as a children's pool, laundry facilities and a deli, it's no surprise that Thompson Zihuatanejo, A Beach Resort, by Hyatt is a hit with families.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt serve breakfast?

You bet, full brekkie is on offer daily from 7:30 AM to 11:30 AM.

Is there a free airport shuttle available at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Check-in begins at 3 PM. Check-out time is noon.

Thompson Zihuatanejo, A Beach Resort, by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 438 out of 590 reviews
Rating 8 - Good. 109 out of 590 reviews
Rating 6 - Okay. 22 out of 590 reviews
Rating 4 - Poor. 9 out of 590 reviews
Rating 2 - Terrible. 12 out of 590 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, awesome for kids. We loved it!
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing four days.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dm

Stayed 7 nights in Apr 2025

10/10 Excellent

Romy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Gustavo, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, excellent sevice
Stayed 5 nights in Apr 2025

10/10 Excellent

Gustavo, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson is a modern Mexican hotel located on Playa Ropa. You can walk to restaurants and are an easy 5 min cab or 100 MXP to the center. We enjoyed our stay and ate at both of the restaurants on the property which were excellent. The massage was wonderful and if you need help with a tour they are accommodating. A lovely get away!
Stayed 4 nights in Mar 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach and pool area on the best beach in the area. Good food (although portions are pretty small ((I’m not from the US)) Excellent service in the restaurant area overall.
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. We will be back for our 6th year in 2026. Counting the days!
Stayed 4 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but crazy expensive for what you get.

It is a nice property and nicely kept, but exceptionally expensive for what you get and will likely not repeat our stay here. We had a swim up suite and had the expectation that we would have beach ocean views from our suite which we definitely did not have. Our patio was much smaller than others and you could only see the beach from one corner. We would recommend swim up suites 8-11 definitely from what they looked like, but avoid 1-3 for sure. We complained about this given that it cost almost $2000 for 3 nights and were told they can offer complementary breakfast only for our disappointment. We were offered an upgrade to a beachfront suite for an additional $450 for 2 of the 3 nights of our stay, but felt that the property should have just offered the upgrade complimentary if the room was otherwise available so late in the day instead of risking to disappoint customers so much. Also, expect to pay high prices for drinks and food while on resort and we would recommend supporting local businesses nearby instead which were fantastic. Food wait staff were nice but very slow for beach service. Otherwise it is a very nice looking property and very clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Elsa

Travelled with family
Liked: Amenities, property conditions & facilities
We enjoyed our stay. It was super relaxing and the service was great. Highly recommend.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kaela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited the Thompson after our wedding in Mexico City. The hotel is incredible. The rooms are spacious and very comfortable. The beach cannot be beat. The staff is so hospitable and kind. Even the restaurants are wonderful. We will definitely be back and cannot recommend this place enough!
Stayed 4 nights in Feb 2025

10/10 Excellent

Donna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous beach, excellent service.
Stayed 3 nights in Feb 2025

8/10 Good

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and conveniently located and the staff was incredible and extremely accommodating! The only reason I won’t give it five stars is due to our AC going out twice and our fire alarm low battery going off at 4 AM. For a four night stay, we had issues three of the nights. Otherwise, the rest of the stay was fantastic.
Stayed 4 nights in Feb 2025

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch as always
Stayed 7 nights in Jan 2025

10/10 Excellent

Roslyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food terrific, lovely rooms. Can’t say enough!
Stayed 7 nights in Jan 2025

10/10 Excellent

robert and joan

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great! so was the staff. Food was very expensive and most meals were just ok with the exception of the grill nights on the beach. They we also very expensive but very good and worth the cost.
Stayed 6 nights in Jan 2025

10/10 Excellent

Hooman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, especially the staff who are working for peanuts. That should change. Otherwise, everything was wonderful and the location is perfect. I will be back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great getaway

A classic resort we have visited for many years, but slowly losing its shine with Hyatt eliminating perks annually. Breakfast and lunch on the beach is wonderful, but dinners off site are a must. On site not good. Great beach and rooms.
Stayed 11 nights in Jan 2025

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular property
Stayed 6 nights in Dec 2024

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsafe area - No warning, no refund

This hotel is in a part of Mexico that the US government lists as a "LEVEL 4 - DO NOT TRAVEL" area. Unfortunately, neither Hotels.com nor the Thompson mention that fact. And they are unwilling to refund the (expensive) room I booked. Buyer beware.
Stayed 4 nights in Dec 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Sara, Chatsworth

Travelled with partner
The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Stayed 4 nights in Nov 2024