Wyndham Vacation Ownership - accommodation in Youngstown

Our stay started with an issue with our reservation, and at first it seemed like there may not be any available rooms. However, the staff went above and beyond to help us. They immediately started calling around to try to find accommodations for us, and thankfully a cancellation came through so we were able to stay here. Everyone was incredibly kind, patient, and accommodating throughout the entire process. They even helped us with all of our luggage and made sure we had a lower-floor room, which was greatly appreciated. The staff truly cared about making a stressful situation better, and their kindness did not go unnoticed. The environment here is welcoming, the customer service is exceptional, and I would absolutely recommend this place to anyone traveling in the area. Thank you again to the amazing staff for turning a difficult situation into such a positive experience!

We arrived at check in time (4pm)and had to wait over an hour for a room to be cleaned. Once we finally got in, the temperature of the room was cool if you stood in front of the AC even though it was set on 61. We left to go get supper and returned at dark. When we turned the lights on water bugs/roachs went everywhere in the kitchenette area. After talking with the front desk staff regarding our options, we decided to check out the next morning and get refunded the other two nights of our reservation. Also the kitchenette was not equipped with needed items such as paper towels, dish detergent, etc.

Staff was wonderful. Wish they would have picked up extra towels from the room and swept up the sand more often. Would definitely stay again though.