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The Tourmaline

5.0 star property

Photo gallery for The Tourmaline

Exterior
Interior entrance
View from room
Lobby lounge
Dinner served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Anniewatte, Kandy, 20855
  • Place, Bahirawakanda Vihara Buddha
    ‪10 min walk‬
  • Place, Kandy Lake
    ‪20 min walk‬
  • Place, Temple of the Tooth
    ‪3 min drive‬

Room options

About the area

Kandy

A luxury stay in Kandy awaits you at The Tourmaline. Within a 20-minute stroll, you'll find Kandy Clock Tower and Bahirawakanda Vihara Buddha. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Tourmaline Spa Premedion can include massages and body treatments. The restaurant, bbq terrace restaurant, is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, outdoor tennis court, kids' swimming pool and pool loungers. Business amenities include meeting rooms, a conference centre, and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Full breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Near this 5-property class Kandy hotel, you'll find Kandy Lake.

What's nearby

  • Bahirawakanda Vihara Buddha - 10 min walk - 0.9 km
  • Kandy Clock Tower - 16 min walk - 1.4 km
  • Kandy Lake - 20 min walk - 1.7 km
  • Udawatta Kele Sanctuary - 3 min drive - 1.8 km
  • Temple of the Tooth - 3 min drive - 1.8 km

Getting around

  • Kandy Railway Station - 13 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 167 min drive

Restaurants

  • ‪KFC - ‬3 min drive
  • ‪Kandyan Muslim Hotel - ‬3 min drive
  • ‪Jr Kandyan Thaza - ‬4 min drive
  • ‪Lyon's - ‬16 min walk
  • ‪Balaji Dosai - ‬17 min walk

About this property

The Tourmaline

The Tourmaline offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. A children's pool, a fitness centre, and spa services are also featured at the luxury The Tourmaline. An area shuttle within 25 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 5-star Kandy hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 3 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Tourmaline offers 28 air-conditioned accommodations with DVD players and minibars. Memory foam beds feature premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, slippers, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tourmaline Spa Premedion. Services include massages and body treatments. Children under 12 years old are not allowed in the spa without adult supervision.

Similar properties

Outdoor pool, pool loungers
The Golden Crown Hotel
Kandy
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 144 reviews
The price is AU$160
includes taxes & fees
11 June - 12 June
The Golden Crown Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 25 km
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee: LKR 1,500 for adults and LKR 750 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • bbq terrace restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Information provided by the property may be translated using automated translation tools
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Tourmaline

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for LKR 2500.00 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: LKR 6500
  • New Year's Eve (31 December) Gala Dinner per child: LKR 3250 (from 5 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately LKR 1500 for adults and from LKR 750 for children
  • Airport shuttle fee: LKR 7500.00 per vehicle (one way)
  • Rollaway bed fee: LKR 2500.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Tourmaline Hotel
Tourmaline Hotel Kandy
Tourmaline Kandy
The Tourmaline Hotel
The Tourmaline Kandy
The Tourmaline Hotel Kandy

Frequently asked questions

What is the cancellation policy at The Tourmaline?

The Tourmaline offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Tourmaline?

Yep, The Tourmaline has a free self car park and free extended parking.

Is there a spa on site at The Tourmaline?

Yep, Tourmaline Spa Premedion is available for guests. You'll enjoy services like body treatments.

Does The Tourmaline have a pool?

The Tourmaline has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Tourmaline a romantic place to stay?

A lounge bar and 24-hour room service, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at The Tourmaline.

Is The Tourmaline family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that The Tourmaline is a hit with families.

Does The Tourmaline serve breakfast?

Sure does, full brekkie is on offer at The Tourmaline.

Is there a free airport shuttle available at The Tourmaline?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Tourmaline?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Tourmaline?

Check-in begins at 12:30 PM. Check-out time is noon.

Are pets allowed at The Tourmaline?

No, pets and service animals are not allowed.

The Tourmaline Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 51 reviews
Rating 8 - Good. 19 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a good price. Very clean rooms and very friendly staff.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Anne

Liked: Amenities
Lovely hotel with an incredible view
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Thenkutty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. Staff is really nice. I mean really nice. Pool was decent. Location is a little secluded and quiet, but you can get to town in less than 10 mins in car. Don't use tuk tuks. It's challenge for them to climb the hills. Not a new facility but its maintained pretty well.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Ruchira

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this place at all. There was nobody at the reception. Gave us the wrong room. Then we asked for the room that we paid for. They charged exrtra for that. We didn't receive any bed sheets. The best part is I wanted to go the toilet at 4.00 am and found out no water in the toilet and I had to call the manager lady early in the morning but no answer. Terribel place. Avoid this place at all cost.
Stayed 1 night in May 2023
Verified

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a 5 star hotel

I booked this hotel because it was rated as a five star hotel but it’s far from this. This facility need renovation
Stayed 3 nights in Mar 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Quick stopover

Very welcoming, great service, great food, good room. Pool area would benefit from some love but still ok
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gare du centre-ville mais hôtel agréable
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

APOORVA

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor stay experience
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Samya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place

Very nice and clean hotel!
Stayed 1 night in Dec 2019
Verified

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful . Loved our stay at the hotel.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The views are worth the journey

The Tourmaline and its partner hotel the Topaz sit high above Kandy with beautiful views over the city. It is reached via a steep, winding road, but the views, and the hotel itself, are worth the journey. Reception was prompt, and all staff were friendly and attentive. The rooms were large and had everything we needed - comfortable bed, luxurious bathroom, strong wifi and good electrical outlets. The breakfast buffet was delicious.
View from bedroom window
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The location was beautiful our room had an amazing view of Kandy.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view,we came with a rental car -access a bit difficult because of very narrow streets. Hotel id on top of the Hill , you will need a driver/car go Kandy
Stayed 1 night in Apr 2019
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent comfortable and spacious Kandy Hotel

Room was spacious with great view. Wifi was not available in the pool area. Staff and service exceptional. Food was superb. Location good for the view not so good for getting around and need to rely on transport and not walking distance to anything so a bit isolated. Probably not quite 5 star although it was excellent.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain top property. Quiet and calm.spacious rooms and good breakfast
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Dee

Liked: Cleanliness
Wonderful hotel, elegant & serene. Fantastic view. Great staff & service, however gym needs updating.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location to view the entire city . They have a nice pool, attentive staff and good food for dinner and breakfast.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Madhav

Liked: Cleanliness, staff & service, room comfort

Great hotel, old property

Good service, hotel is bit old
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Raymon Lat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel up in the mountains of Kandy

The Tourmaline was an amazing hotel to stay at. The staff was extremely polite and attentive and it made our stay very comfortable. They provided services we requested like day trips to Sigiriya and the rooms were clean. Very well done by hotel and they made us feel special during our whole stay. Only thing is it's up at the mountains so it's away from the city but they remedied it by providing free shuttle service to the city. Thank you Tourmaline for your hospitality.
Stayed 4 nights in Dec 2018
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las vistas son fantásticas, la habitación y el desayuno incluido muy buenos y el personal muy atento y servicial
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A sublime two days

We had a wonderful stay at this hotel. We loved the decor and atmosphere of the hotel. Felt relaxed from the moment we arrived and we met by smiles and a refreshing drink. The staff were so friendly and helpful. We enjoyed all our meals there. I wish we had been able to stay longer.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice view from the room and resturaunt. Staff are friendly. I've ordered some food to my room, waiting for 1 hour.
Stayed 1 night in Sep 2018
Verified

8/10 Good

john

Great place to stay

The hotel is located on the slope of a hill. So, need to keep that in mind when you go out for a walk. Also, access to public transport is limited. The ambience is great. Great welcome. Staff at the front desk were very helpful. The rooms were spacious,clean. It has a lovely view of Kandy. The bathroom has a glass door in common with the room. This can be curtained off with a cane curtain, that has spaces between the canes. A bit awkward if you have children of both genders staying in the same room. There is no lift in the hotel (it is only 3 floors tall) and that can pose a problem when you have someone who cannot climb stairs or there is no bellboy to help you with the luggage ( you need to check out at odd hours) Food is good. The people at the dining area were very helpful and nice Spa is great. Overall a great experience
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Verified traveller

The greatest thing is that is has a tennis table and a tenis court. Nice pool and good internet.friendly staff. Not such a great breakfast nor menu.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

Great Views and spacious rooms

Excellent hotel, except for the fact we didn’t know that they don’t serve alcohol... if we had known in advance we could have been better prepared and bought our own wine for dinner.
Stayed 2 nights in Aug 2018