See all properties
Save

Cinnamon Citadel Kandy

4.0 star property
Upscale hotel with 2 restaurants and free valet parking

Choose dates to view prices

Photo gallery for Cinnamon Citadel Kandy

Poolside views
Outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, desk, iron/ironing board
Cafe
Reception
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Breakfast available
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
  • Popular LocationKandy Lake6 min drive
  • Popular LocationRoyal Palace of Kandy6 min drive
  • Popular LocationTemple of the Tooth9 min drive

Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bidet
Private bathroom
  • 48 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Balcony

Superior Garden Terrace

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Bidet
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Private bathroom
Bidet
Hairdryer
Electric kettle
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Room
Grand Serendib Hotel
Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (30)
The price is AU$157
for 1 night
includes taxes & fees
28 May - 29 May
Grand Serendib Hotel

About the area

Kandy

At Cinnamon Citadel Kandy you'll be 2.5 km (1.5 mi) from Asgiri Maha Viharaya and 3 km (1.8 mi) from Commonwealth War Cemetery. Highlights at this eco-friendly hotel include 2 restaurants, an outdoor swimming pool and free valet parking. .The buffet restaurant, Vel Eliya, is open for breakfast, lunch and dinner. Giri Sikara Lounge is the hotel's own bar. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is available. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Kandy hotel, you'll be 3 km (1.9 mi) from Bahirawakanda Vihara Buddha and 3.1 km (1.9 mi) from Royal Palace of Kandy.

What's nearby

  • Kandy Clock Tower - 6 min drive
  • Kandy Lake - 6 min drive
  • Royal Palace of Kandy - 6 min drive
  • Kandy General Hospital - 7 min drive
  • Temple of the Tooth - 9 min drive

Getting around

  • Kandy Railway Station - 15 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 158 min drive

Restaurants

  • Pizza Hut - 3 min drive
  • Balaj Dosai - 6 min drive
  • Salgado Hotel & Bakery - 6 min drive
  • Cafe 1886 By Salgado Bakers - 6 min drive
  • Siri Ramya Hotel And Caters - 6 min drive

About this property

Cinnamon Citadel Kandy

Upscale hotel with 2 restaurants and free valet parking
Cinnamon Citadel Kandy offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the eco-certified Cinnamon Citadel Kandy. An airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Kandy hotel.

  • 119 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
Cinnamon Citadel Kandy offers 119 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Designated smoking areas
  • No plastic water bottles

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cinnamon Citadel Kandy

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

What is the cancellation policy at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cinnamon Citadel Kandy?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on 15 May 2024 start from AU$198.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cinnamon Citadel Kandy?

Yep, Cinnamon Citadel Kandy has a free self car park, free valet parking and free RV/bus/truck parking.

Does Cinnamon Citadel Kandy have a pool?

Cinnamon Citadel Kandy has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy features an outdoor pool, a sauna and 2 restaurants.

What makes Cinnamon Citadel Kandy a romantic place to stay?

Al fresco dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cinnamon Citadel Kandy.

Does Cinnamon Citadel Kandy serve breakfast?

Sure does, buffet brekkie is served daily.

Is there a free airport shuttle available at Cinnamon Citadel Kandy?

No, but there's an airport shuttle that runs from 6:00 AM - midnight on request for a fee.

Is there a bar or restaurant at Cinnamon Citadel Kandy?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cinnamon Citadel Kandy?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Cinnamon Citadel Kandy?

No, pets and service animals are not allowed.

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 295 reviews" "
Rating 8 - Good. 106 out of 295 reviews" "
Rating 6 - Okay. 31 out of 295 reviews" "
Rating 4 - Poor. 9 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sudhir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dilip C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023

8/10 Good

Ravitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

rajadurai noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location Friendly staff, Insipid food
Stayed 2 nights in Oct 2023

8/10 Good

Amika, brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
Stayed 5 nights in Jul 2023

8/10 Good

hajer

Stayed 2 nights in Jul 2023

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hitel
Stayed 4 nights in Jun 2023

6/10 Okay

Ian

Liked: Cleanliness, room comfort
Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Stayed 1 night in Mar 2023

8/10 Good

Piyush

Travelled with family
Liked: Cleanliness, staff & service
Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.