8/10 Good
Derek
18 Jan 2026
We stayed here from 22nd December 2025 until 12th January 2026.
The check-in was very friendly and attentive with a nice glass of cava on arrival. We had requested a high floor and west (sunset) facing room, we were given a high floor but an East facing room overlooking the Children's pools and slides. We were offered a "Privilege" room which they kindly showed us so we could choose between the two. The only problem was they would require another 882 Euros for our 21 night stay. We decided to accept the room we had originally been allocated.
The room itself was lovely and spacious, spotlessly clean with a lovely balcony which had a table and 2 chairs, and views over to Playa Blanca Port and the sea. The bathroom facilities were very good with a nice rainfall shower and complimentary toiletries.
The one problem we had with our room was the A/C, it was centrally controlled and we were not able to change the setting to "heat", as it did get chilly in the evenings, but it was permanently on "cool", we did ask reception who said that if we wanted they could supply us with a heater, but we declined their offer, we just turned it off. As a 5 star hotel we feel that this should be addressed as soon as possible, being that the Canaries are an all year round destination.
We were grateful for the fresh chilled water stations, which are available free of charge for the guests to fill their bottles etc, they are positioned on every floor of the hotel.
Derek
Stayed 21 nights in Dec 2025
