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5.0 out of 5

"Clean, comfortable hotel that is centrally located " More

By a verified traveller on Mon 24 Dec 2018

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Hotel Description

Castle Hotel Windsor - MGallery puts you in the heart of Windsor, steps from Windsor Castle and within a 10-minute stroll of Frogmore House. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

You can enjoy flat-screen TVs with satellite channels, and all 108 rooms feature free WiFi, coffee/tea makers, and safes. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include bathrobes and slippers.

The restaurant, Marco Pierre White, is open for breakfast, lunch, and dinner. Marco Pierre White Bar is the hotel's own bar, serving drinks along with lunch and dinner. Added amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Full breakfast is available on weekdays between 7:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM. There's also the convenience of self parking.

This 4-star Windsor City Centre hotel is 2.7 km (1.7 mi) from Windsor Racecourse and 4.1 km (2.6 mi) from Legoland.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$183* Per night/room 21 Mar. - 22 Mar.

Family Room, 1 King Bed, View (Windsor High Street View, Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Classic Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Castle Hotel Windsor - MGallery ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Castle Hotel Windsor - MGallery

Everyone (3)
5 out of 5
Clean, comfortable hotel that is centrally located

Posted by on 24 Dec. 2018

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5 out of 5
Great hotel, staff couldn’t be more helpful or courteous. Facilities and location were great too.

Posted by on 13 Dec. 2018

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5 out of 5

Posted by on 10 Dec. 2018

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About the Castle Hotel Windsor - MGallery

Location 18 High Street, Windsor, England SL4 1LJ

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square meters) and includes a conference center. The business-friendly Castle Hotel Windsor - MGallery also features coffee/tea in a common area, concierge services, and laundry facilities. For a fee, parking is available. This 4-star Windsor hotel is smoke free.

  • 108 guestrooms or units
  • 3 levels
  • 893 sq ft of conference space
  • 83 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (15.1 km / 9.4 mi)
  • Train station: Windsor & Eton Riverside Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Castle Hotel Windsor - MGallery offers 108 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, and slippers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Slippers
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM.

Marco Pierre White - This restaurant serves breakfast, lunch, and dinner.

Marco Pierre White Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 16.50 per person (approximately)
  • Self parking fee: GBP 25 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Hotel Windsor
  • Mercure Castle
  • Mercure Castle Hotel
  • Mercure Castle Hotel Windsor
  • Mercure Castle Windsor
  • Mercure Hotel Windsor
  • Mercure Windsor
  • Mercure Windsor Castle
  • Mercure Windsor Castle Hotel
  • Windsor Hotel Mercure
  • Accor Castle Windsor
  • Mercure Castle Windsor Hotel Windsor
  • Castle Hotel Windsor MGallery Collection
  • Castle Hotel MGallery Collection
  • Castle Windsor MGallery Collection
  • Castle MGallery Collection
  • Windsor Mgallery Windsor
  • Castle Hotel Windsor - MGallery Hotel
  • Castle Hotel Windsor - MGallery Windsor
  • Castle Hotel Windsor - MGallery Hotel Windsor

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.