Hotels with Room Service in Waterloo

We were travelling with another couple and booked two room's which were identical in size and characteristics. Unfortunately our friends rooms had the odour of stale cigarette smoke which intensified upon using the AC. Our coffee pot was broken and the carpet was very dirty as my hubby’s socks were a write off from only after maybe an hour of no shoes, the shower floor well worn and the furniture had seen better days. I think this hotel is also used for people to live in temporarily as our rooms were equipped with mini fridges/sinks/sitting areas etc and had we known that we probably wouldn’t have booked there as the rooms run down conditions then made sense. Not saying there is anything wrong with long term “bookings” but it wasn’t the most comfortable accommodation due to the above. For one night it was ok but probably won’t book there again. There was questionable characters just hanging out in the parking lot in and around their vehicles which when we questioned the front desk about, worried about the safety of our vehicles for the night we were told were apparently also guests of the hotel. Just a strange vibe all around.

Great property with really polite staff. Great location. Only one suggestion for the management - there was not a single microwave on premises. Having one would definitely help just in case a guest need to warm up food, etc.

Amazing condo style room in downtown Waterloo.