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Hotel Papagayo

Property class: 2.5

Photo gallery for Hotel Papagayo

A staircase with a metal railing and a stone wall at the top.
A hotel room with a bed, a desk with a chair, a leather armchair, and a television mounted on the wall.
A hallway with a tiled floor, a wooden wall with vertical slats, and a stone border.
A reception area with a 'Recepción Bienvenidos' sign, a cash register, a fire extinguisher, and a trash bin.
A staircase with a metal railing, a black leather sofa, and a decorative wall piece with orange and brown leaves.

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Netzahualcoyotl 3185 Esquina Alcocer, Veracruz, VER, 91700
  • Place, Benito Juarez Auditorium
    ‪12 min walk‬
  • Place, Veracruz Harbour
    ‪6 min drive‬
  • Place, Veracruz Aquarium
    ‪6 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room

A shower with a window, a towel rack, and a small shelf.

Standard Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Economy Double Room

A room with two single beds, a large window with red curtains, an air conditioning unit on the wall, and a tiled floor.

Economy Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Triple Room

A shower with a window, a towel rack, and a small shelf.

Triple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds
  • Free Wi-Fi

About the area

Veracruz

At Hotel Papagayo you'll be within just a 10-minute stroll of Parque Recreativo Cri-Cri and UNIMEX Mexican University Veracruz. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find express check-in, express check-out and luggage storage. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Zona Centro hotel include Veracruz Harbour and Plaza Las Americas Shopping Mall.

What's nearby

  • Parque Recreativo Cri-Cri - 7 min walk - 0.6 km
  • Benito Juarez Auditorium - 12 min walk - 1.0 km
  • Veracruz Harbour - 6 min drive - 2.3 km
  • Veracruz Aquarium - 6 min drive - 2.3 km
  • Veracruz Cathedral - 7 min drive - 3.0 km

Getting around

  • Veracruz Central Station - 9 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 23 min drive

Restaurants

  • ‪Little Caesar's - ‬7 min walk
  • ‪Mamá Gallina - ‬1 min walk
  • ‪Pizza Hut Diaz Mirón - ‬5 min walk
  • ‪Cocorocos - ‬8 min walk
  • ‪Atómic Jugos y ensaladas - ‬4 min walk

About this property

Hotel Papagayo

Hotel Papagayo offers its guests a vending machine, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Hotel Papagayo also features express check-in and express check-out. Self parking is free.

This Veracruz hotel is smoke free.

  • 60 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
Hotel Papagayo offers 60 accommodations with free toiletries. Televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
3.3 out of 5, 112 reviews
The price is AU$46
includes taxes & fees
18 Aug - 19 Aug
Hotel Acapulco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Papagayo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Papagayo Veracruz
Hotel Papagayo
Papagayo Veracruz
Hotel Papagayo Hotel
Hotel Papagayo Veracruz
Hotel Papagayo Hotel Veracruz

Frequently asked questions

What is the cancellation policy at Hotel Papagayo?

Hotel Papagayo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Papagayo?

Yep, Hotel Papagayo has a free self car park.

Are there any beaches close to Hotel Papagayo?

The closest beach to Hotel Papagayo is Mocambo Beach (6.8 km).

Is there a free airport shuttle available at Hotel Papagayo?

No, Hotel Papagayo does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Papagayo?

Check-in begins at 2 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Papagayo?

No, pets and service animals are not allowed.

Hotel Papagayo Reviews

Reviews

6.4
Rating 10 - Excellent. 30 out of 147 reviews
Rating 8 - Good. 36 out of 147 reviews
Rating 6 - Okay. 31 out of 147 reviews
Rating 4 - Poor. 26 out of 147 reviews
Rating 2 - Terrible. 24 out of 147 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hospedaje
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marco Patricio

Liked: Cleanliness, staff & service
Habitación limpia , ideal para parejas , económico l
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Benito

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
realize reservacion con ustedes, al llegar al hotel me dijeron que no trabajaban con expedia y no se hacian responsables de nada tuve que pagar en efectivo, solicito la devolucion de lo que me cobraron
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Francis

Disliked: Cleanliness, amenities, property conditions & facilities
Sucio, lúgubre, incómodo El precio no lo vale Lo venden como hotel pero solo es un motel de paso
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Es cómodo para estancias cortas. Solo mejoraría el internet que no funciona en las habitaciones
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liliana

Liked: Cleanliness
Muy bien todo gracias
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Daniel

Liked: Cleanliness
Es cómoda para la noche de paso
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

MIGUEL

Esta cerca de el centro está limpio y barato las habitaciones están más o menos no tienen donde poner la ropa nada más un par de ganchos
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Blanca lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy económico y buen servicio
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Willy

Disliked: Amenities
Terrible no me respetaron mi reservacion
Stayed 2 nights in Apr 2025
Verified review

4/10 Poor

Angeles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bien
Stayed 1 night in May 2025
Verified review

2/10 Terrible

EDUARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pesismo servicio, llegue al hotel y resulta que no tenían ninguna reserva a mi nombre, por lo cual la encargada de recepcion me dijo no tenemos activado Expedia. Entonces no hay reservaciones, luego la forma en la que me atendio fue grosera, me cobro de más, me hizo un cargo extra por prestarme el control del televisor, me prendió el aire acondicionado y me dijo pues ya si tiene frio se aguanta hay se si se tapa o se mueve de lugar.
Stayed 1 night in May 2025
Verified review

4/10 Poor

LUCIA

Disliked: Staff & service
Z
Stayed 1 night in May 2024
Verified review

6/10 Okay

Leydi

Liked: Staff & service, amenities
Solo le falta mejor instalación de luz y TV ...
Stayed 6 nights in Jun 2024
Verified review

10/10 Excellent

daniel alonso

Liked: Cleanliness, staff & service, amenities
La infraestructura está deteriorada y sucia
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Alejandra

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No estaba descrito cuando hice la reservación que la habitación era con ventilador, decía AA, pero bueno nos dieron la opción en caja de cambiar a una con AA, el primer día no había toallas, ni jabón, además el AA se apaga de un breaker que no hay problema pero deberían arreglar la instalación eléctrica ya que está inseguro. La atención del personal la verdad muy amable, el inmueble se ubica cerca de todo, hay transporte directo a varios destinos de Veracruz y hay un negocio de hamburguesas muy sabroso afuera de las instalaciones.
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Israel

Disliked: Staff & service, property conditions & facilities, room comfort

Mala experiencia

La recepcionista muy grosera, nos preguntó de qué aplicación veníamos, y dijo que hoteles.com no tenían convenio, así que me reservación no servía, y como el hotel estaba lleno tenía que buscar otro hotel, en plena Semana Santa.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio muy comodo
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno el lugar,y muy amable la señorita de recepcion les resolvio amis padres rapido y sin problema el cambio de habitacion gracias
Stayed 4 nights in Mar 2024
Verified review

2/10 Terrible

Estela

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible la actitud de la encargada y recepcionista me cobraron el doble de la cantidad de mi reservación, porque según yo había hecho una reservación en habitacion sencilla y esa solo tenía ventilador y la del clima costaba el doble. No puedo saber si realmente es la encargada la que me atendió, ella dijo que si. Creó un encargado está para resolver el problema.
Verified review

8/10 Good

Candy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Las instalaciones especialmente en el baño están demasiado viejas
Stayed 4 nights in Mar 2024
Verified review

6/10 Okay

Ingrid Paola

Disliked: Cleanliness, staff & service, amenities
HOTEL MUY BIEN UBICADO, CERCA DEL CENRO, ACUARIO, PUERTO, Y ADO. RESPECTO A LA LIMPEZA ES MUY MALA, MUY SUCIO Y CON OLOR A HUMEDAD. EL PERSONAL MUY MAL ENCARADO Y GROSERO.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Suelen Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo muy bien, las personas respetaron mi reservación a pesar de ser un costo más bajo. Y el hotel muy bien para lo que lo ocupe que fue dormiré.
Stayed 2 nights in Dec 2023
Verified review

2/10 Terrible

Lizbeth

Disliked: Cleanliness, staff & service, property conditions & facilities
No me respetaron mi reserva y me dejaron sin hospedaje
Stayed 2 nights in Nov 2023
Verified review

2/10 Terrible

Juan

Disliked: Staff & service, amenities, property conditions & facilities
El aire no funcionó y mucho mosquito muy incómodo
Stayed 1 night in May 2023