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Grand Fiesta Americana Veracruz

4.5 star property

Photo gallery for Grand Fiesta Americana Veracruz

Exterior
2 bars/lounges, swim-up bar, poolside bar, beach bar
Outdoor banquet area
Outdoor banquet area
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$248
includes taxes & fees
16 Mar - 17 Mar

Explore the area

View map
Blvd Manuel Avila Camacho S/N, Fraccionamiento Costa de Oro, Boca del Río, VER, 94299
  • Place, Plaza Las Americas Shopping Mall
    ‪19 min walk‬
  • Place, World Trade Center Veracruz
    ‪4 min drive‬
  • Place, Andamar Lifestyle Center
    ‪4 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪30 min drive‬

Room options

View all photos for Club Room, 2 Double Beds (Fiesta)

Executive lounge

Club Room, 2 Double Beds (Fiesta)

7.0 out of 10
Good
(4 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Fiesta )

Executive lounge

Club Room, 1 King Bed (Fiesta )

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Property amenity

Deluxe Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(24 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(22 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Executive lounge

Junior Suite

8.4 out of 10
Very good
(5 reviews)
  • Sea view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Master)

Executive lounge

Suite (Master)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Boca del Río

A luxury stay in the heart of Boca del Río awaits you at Grand Fiesta Americana Veracruz. Within a 30-minute stroll, you'll find Plaza Las Americas Shopping Mall and World Trade Center Veracruz. Highlights at this beachfront resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Kan Spa can include deep-tissue massages, detox wraps and body wraps along with hydrotherapy and reflexology. The restaurant, Arantzia, serves local and international cuisine and is open for breakfast, lunch and dinner. Stelaris cocktail lounge is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and indoor swimming pool. 4478 square feet (416 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Additionally, you'll find an outdoor swimming pool, free Wi-Fi in public areas and a gym. Continental breakfast is available daily between 6:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Boca del Río resort include Andamar Lifestyle Center and Veracruz Aquarium.
View more Resorts in Boca del RíoOpens in a new window

What's nearby

  • Big Bola Casino - 5 min walk - 0.5 km
  • Plaza Las Americas Shopping Mall - 19 min walk - 1.6 km
  • World Trade Center Veracruz - 4 min drive - 1.9 km
  • Andamar Lifestyle Center - 4 min drive - 1.9 km
  • Mocambo Beach - 8 min drive - 3.4 km

Getting around

  • Veracruz Central Station - 19 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 23 min drive

Restaurants

  • ‪Blend Station - ‬5 min walk
  • ‪La Parroquia Costa De Oro - ‬11 min walk
  • ‪Trattoria Il Veneziano - ‬4 min walk
  • ‪Nutribionicos - ‬9 min walk
  • ‪La Bikina - ‬5 min walk

About this property

Grand Fiesta Americana Veracruz

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Fiesta Americana Veracruz such as an outdoor pool and an indoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, a health club and a garden. Self parking and valet parking are free.

This 4.5-star Boca del Río resort is smoke free.

  • 233 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 4478 sq ft of conference space
  • 416 sq. m of conference space
  • Built in 1995
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Grand Fiesta Americana Veracruz offers 233 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Kan Spa has 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to noon for a fee: MXN 415 for adults and MXN 208 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Arantzia
  • Coffee Corner
  • palapa seafood
  • Rosato
  • stelaris cocktail lounge

Things to do

  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (4,478 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 2 buildings
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1856 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 415 for adults and from MXN 208 for children
  • Airport shuttle fee: MXN 550 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: MXN 1856 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fiesta Americana Hotel Veracruz
Fiesta Americana Veracruz
Fiesta Americana Veracruz Hotel
Fiesta Americana Hotel
Fiesta Americana Veracruz Resort Boca del Rio
Fiesta Americana Veracruz Resort
Grand Fiesta Americana Veracruz Boca del Rio
Grand Fiesta Americana Veracruz Resort Boca del Rio
Grand Fiesta Americana Veracruz Resort
Resort Grand Fiesta Americana Veracruz Boca del Rio
Boca del Rio Grand Fiesta Americana Veracruz Resort
Resort Grand Fiesta Americana Veracruz
Fiesta Americana Veracruz
Fiesta Americana Veracruz Boca
Fiesta Americana Veracruz Boca
Grand Fiesta Americana Veracruz Resort
Grand Fiesta Americana Veracruz Boca del Río
Grand Fiesta Americana Veracruz Resort Boca del Río

Frequently asked questions

What is the cancellation policy at Grand Fiesta Americana Veracruz?

Grand Fiesta Americana Veracruz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Fiesta Americana Veracruz?

As of 14 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Fiesta Americana Veracruz on 16 Mar 2026 start from AU$248, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Fiesta Americana Veracruz?

Yep, Grand Fiesta Americana Veracruz has a free self car park, free valet parking and free RV/bus/truck parking.

Are there any beaches close to Grand Fiesta Americana Veracruz?

The closest beach to Grand Fiesta Americana Veracruz is Mocambo Beach (2.2 km).

Is there a spa on site at Grand Fiesta Americana Veracruz?

Yep, Kan Spa is available for guests. It has 2 hot tubs and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as deep-tissue massages.

Does Grand Fiesta Americana Veracruz have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 8:00 PM.

What luxury perks are available at Grand Fiesta Americana Veracruz?

Grand Fiesta Americana Veracruz features 2 hot tubs, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Grand Fiesta Americana Veracruz a romantic place to stay?

Ocean-view dining and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Grand Fiesta Americana Veracruz.

Is Grand Fiesta Americana Veracruz family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Fiesta Americana Veracruz is a hit with families.

Does Grand Fiesta Americana Veracruz serve breakfast?

You bet, continental breakfast is on offer daily between 6:30 AM and noon.

Is there a free airport shuttle available at Grand Fiesta Americana Veracruz?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Fiesta Americana Veracruz?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Fiesta Americana Veracruz?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Fiesta Americana Veracruz?

Dogs are welcome at Grand Fiesta Americana Veracruz, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Grand Fiesta Americana Veracruz Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1005 reviews
Rating 8 - Good. 171 out of 1005 reviews
Rating 6 - Okay. 65 out of 1005 reviews
Rating 4 - Poor. 36 out of 1005 reviews
Rating 2 - Terrible. 37 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Stayed 5 nights in Dec 2025

8/10 Good

Patty

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being some of the lone Americans at the resort! Highlights were the great pools, protected beach, and outstanding service. Eduardo, a server in the pool area, was amazing, even offering local info! He and his team were wonderful--many English speaking staff for a hotel not serving many English speakers... they were also patient with our Spanish and encouraging. Dora in housekeeping was also a delight, and we have no complaints about the accommodations. The concierge (Carlos) and the front desk staff were helpful. Fairly expensive for the week, but we understand the beach area is a bit more costly than surrounding areas. We were with three kids and two grandparents and couldn't have asked for an easier, more enriching experience. The wedding onsite was beautiful and expertly hosted! One area we felt could be better was for the price, you get just one small coffee pod per morning in the room, and the buffet was expensive for mornings we didn't eat that much... especially with children. In this price range, we would appreciate coffee in the room, and more breakfast options that are affordable beyond the buffet. Overall, we had a great experience. It's a beautiful hotel, pool and beach with a friendly, welcoming staff! Taxis were pretty affordable for exploring the city (though the price is always different depending on the cab driver). Beyond the beach, the city is not very walkable, so taxi's are necessary.
Stayed 7 nights in Nov 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s been 14 years since we’ve visited I couldn’t believe how well maintained the property, pool, & ground are it’s been renovated but still a first class experience. The staff were all friendly welcoming & accommodating. Will definitely be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

RENE, ROMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was perfect.looking forward to seeing what the renovation of the bar looks like.
Stayed 4 nights in Nov 2025

8/10 Good

Luz, Wichita

Clean and.nice
Stayed 7 nights in Nov 2025

10/10 Excellent

Krzysztof

Stayed 3 nights in Nov 2025

10/10 Excellent

yolanda, El paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio.
Stayed 6 nights in Nov 2025

10/10 Excellent

Linda

Stayed 5 nights in Oct 2025

10/10 Excellent

Selene

Stayed 3 nights in Nov 2025

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, amenities
This hotel was fine, but nothing special. Did not feel like a resort but more like a fancier motel 6. Staff was very friendly, but to get more coffee to the room was near impossible, they acted like the Nespresso was gold and would take over an hour just to get one pod brought to the room. The food we did have was decent and again staff was nice. Beside not being able to get coffee, it took forever to even get a drink by the pool and there was no other guest at the pool but us. We had to talk to 3 or 4 staff members who would keep sending us to someone else to get a beer. If you are thirsty, plan on being thirsty for a long time😂 Room was clean however and housekeeping very nice. Would not go back though.
Stayed 3 nights in Oct 2025

8/10 Good

Olivia

Stayed 1 night in Oct 2025

10/10 Excellent

Zoey

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Oct 2025

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

RENE, ROMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Amada elizabeth

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Sungman

Liked: Cleanliness, property conditions & facilities
Accessibility and Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Daniel

Travelled with family
Disliked: Staff & service, amenities
Location is good but the condition of the hotel are regular no for a 5 start hotel look like a 3 start. Dinner and food regular
Stayed 1 night in Oct 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good Rooms ocean view
Stayed 1 night in Sep 2025

2/10 Terrible

Guillermo

Stayed 1 night in Sep 2025

10/10 Excellent

martha patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love L’Occitane brand and they have it as amenities (shampoo, soap lotion etc). I was there for 4 days and didn’t need cleaning of the room, but I only asked for water, so the next day the cleaning lady brought me the water without me asking again she was so nice
Stayed 3 nights in Sep 2025

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the suite. For the price, comparable resorts in the United States would be 2-3 times as expensive. It was mitiuclously cleaned and maintained. The pool was wonderful. The beach was quiet and private. The neigborhood was beatuitful and you could tell that this was likely the premier neigborhood for the metro area. That buffet was good offering a wide variety of breakfest options. The staff was friendly and attentive. I cannot say enough good things about this place.
Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to visit
Stayed 1 night in Aug 2025

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service
The Hotel grounds are beautiful, the pool is dirty, the buffet is good but the Italian restaurant is not worth it, the Service is great.
Stayed 1 night in Aug 2025

10/10 Excellent

Rhea

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel, particularly the amenities, cleanliness and friendly staff. We also appreciated the late check out given our flight was in the evening.
Stayed 4 nights in Aug 2025