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Artisan Family Hotels And Resorts Playa Esmeralda

3.5 star property

Photo gallery for Artisan Family Hotels And Resorts Playa Esmeralda

Exterior
40-inch LCD TV with digital channels, TV, DVD player
Karaoke room
Grand Suite, Ocean View
On the beach, beach umbrellas, beach towels, beach massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$106
includes taxes & fees
2 July - 3 July

Explore the area

View map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666
  • Place, Chachalacas Beach
    ‪7 min drive‬
  • Place, Veracruz Harbour
    ‪55 min drive‬
  • Place, Veracruz Aquarium
    ‪61 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪59 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

In-room safe, individually furnished, laptop workspace

Deluxe Double Room

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room Deluxe

In-room safe, individually furnished, laptop workspace

Room Deluxe

  • 44 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace

Suite Junior

  • 48 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace

Suite Master

  • 48 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

7.4 out of 10
Good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use

Deluxe Double Room Single Use

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View

Grand Suite, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Senior Suite

Senior Suite

Senior Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Playa Chachalacas

A family-friendly stay in Úrsulo Galván awaits you at Artisan Family Hotels And Resorts Playa Esmeralda. You'll be 2 km (1.2 mi) from Chachalacas Beach and 18.6 km (11.5 mi) from Chachalacas Dunes. Highlights at this beachfront resort include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include beachside massages, facials and body treatments along with access to the sauna and hot tub. The fine-dining restaurant, Alava, serves Mexican cuisine and is open for breakfast, brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site indoor swimming pool and marina. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. Each morning cooked-to-order breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of free parking nearby. .With a stay at this 3.5-property class Úrsulo Galván resort, you'll be 46.2 km (28.7 mi) from Zócalo and 46.2 km (28.7 mi) from Veracruz Harbour.
View more Resorts in Playa ChachalacasOpens in a new window

What's nearby

  • Chachalacas Beach - 7 min drive - 2.7 km
  • Veracruz Harbour - 55 min drive - 55.2 km
  • Malecón de Veracruz - 55 min drive - 55.2 km
  • Zócalo - 56 min drive - 55.5 km
  • Veracruz Aquarium - 61 min drive - 57.4 km

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 83 min drive

Restaurants

  • ‪Taquería Taching - ‬13 min drive
  • ‪La Higuera Blanca - ‬14 min drive
  • ‪Restaurant "Manuelita - ‬4 min drive
  • ‪Riverside - ‬11 min drive
  • ‪Restaurant Tomy - ‬18 min drive

About this property

Artisan Family Hotels And Resorts Playa Esmeralda

Artisan Family Hotels And Resorts Playa Esmeralda offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Event space at this resort measures 2153 square feet (200 square metres) and includes a conference centre. An outdoor pool, an indoor pool, and a nightclub are also featured at the family-friendly Artisan Family Hotels And Resorts Playa Esmeralda. You'll have access to the outdoor pool at a partner property.

This 3.5-star Úrsulo Galván resort is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Nightclub
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Artisan Family Hotels And Resorts Playa Esmeralda offers 50 air-conditioned accommodations with DVD players and a safe. Each accommodation is individually furnished. 40-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. This Úrsulo Galván resort provides complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

Exterior
Riverside Hotel Chachalacas
Úrsulo Galván
  • Pool
  • Breakfast included
  • Kids’ pool
  • Parking included
4.3 out of 5, Excellent, 121 reviews
The price is AU$143
includes taxes & fees
22 June - 23 June
Riverside Hotel Chachalacas

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 65 to 300 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Alava
  • Fish Market
  • Skybar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Personal motorised watercraft
  • Sauna
  • Steam room
  • TV in common areas
  • Water skiing

Family friendly

  • Arcade/game room
  • DVD player
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • Marina
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Artisan Family Hotels And Resorts Playa Esmeralda

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 300 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Frequently asked questions

What is the cancellation policy at Artisan Family Hotels And Resorts Playa Esmeralda?

Artisan Family Hotels And Resorts Playa Esmeralda offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Artisan Family Hotels And Resorts Playa Esmeralda?

As of 20 June 2026, prices found for a 1-night stay for 2 adults at Artisan Family Hotels And Resorts Playa Esmeralda on 2 July 2026 start from AU$106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Artisan Family Hotels And Resorts Playa Esmeralda?

The closest beach to Artisan Family Hotels And Resorts Playa Esmeralda is Chachalacas Beach (1 km).

Is there a spa on site at Artisan Family Hotels And Resorts Playa Esmeralda?

Yep, there is an onsite spa at Artisan Family Hotels And Resorts Playa Esmeralda. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Artisan Family Hotels And Resorts Playa Esmeralda have a pool?

Artisan Family Hotels And Resorts Playa Esmeralda has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Artisan Family Hotels And Resorts Playa Esmeralda?

Artisan Family Hotels And Resorts Playa Esmeralda features a full-service spa, a nightclub and an outdoor pool.

Is Artisan Family Hotels And Resorts Playa Esmeralda family-friendly?

You bet! With amenities such as children's meals and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Artisan Family Hotels And Resorts Playa Esmeralda is a hit with families.

Does Artisan Family Hotels And Resorts Playa Esmeralda serve breakfast?

You bet, cooked-to-order breakfast is served daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Artisan Family Hotels And Resorts Playa Esmeralda?

No, Artisan Family Hotels And Resorts Playa Esmeralda does not offer an airport shuttle service.

Is there a bar or restaurant at Artisan Family Hotels And Resorts Playa Esmeralda?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Artisan Family Hotels And Resorts Playa Esmeralda?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Artisan Family Hotels And Resorts Playa Esmeralda?

No, pets and service animals are not allowed.

Artisan Family Hotels And Resorts Playa Esmeralda Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 300 out of 681 reviews
Rating 8 - Good. 209 out of 681 reviews
Rating 6 - Okay. 85 out of 681 reviews
Rating 4 - Poor. 51 out of 681 reviews
Rating 2 - Terrible. 36 out of 681 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality location, incredibly helpful staff . Absolutely zero complaints. Restaurant food is great.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at!
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Merab

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location to stay in Playa Chachalacas, very nice hotel with friendly service and amenities, it’s one of the priciest of the region but its totally worth it.
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025
Verified

8/10 Good

Alan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Víctor Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience with a safe property and very quiet , thank you all
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, super recomendable!!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that they need to increase, is the fumigation, a lot of mosquitos make my stay not complete pleasant.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Able to check in very early. 10.30!! Poor food choice in restaurant & wine too expensive
Stayed 1 night in Jan 2025
Verified

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok overall. The accommodation is good. They have 2 restaurant where the food is passable not great. Front desk people a bit arrogant particularly on Sunday.
Stayed 4 nights in Feb 2023
Verified

2/10 Terrible

Graciela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
X
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
It was really loud, people were yelling and playing really loud music until almost 5AM.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

OSCAR

Liked: Cleanliness
Ok
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Juan Manuel

Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Not really worth the price what they charge for the room. Water pressure in the shower was poor, warm water was not really there. Aircon was super loud with rattling noise. Even when we mentioned, nothing changed. From early in the morning they played loud music next to the room and were talking loud. Not really a long and good sleep. Think there are cheaper and better hotels around this one. Wouldnt come back for that money....
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del hotel es grosera, no me dieron la habitación correcta y no quisieron hacer el ajuste, mala experiencia deja en muy mal a Expedia, trataron de decirme que no reservará por la app sino directo con ellos The hotel service is rude, they did not give me the correct room and they refused to make the adjustment, bad experience reflects poorly on Expedia, they tried to tell me not to book through the app but directly with them.
Verified

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Davis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Lame operations, decent location

The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024
Verified

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación con vista al mar y jacuzzi super bien, el personal muy amable, el restaurante de mariscos está buenisimo... no opino de los demás porque no los probé...
Stayed 2 nights in Mar 2026