2/10 Terrible
Lanette
4 June 2025
Well I booked the penthouse with a beautiful outdoor space months before our visit, got an email saying they had a flood and that room was not available. They gave us a 2 bedroom with no outdoor space for exactly the same money, definitely not what I paid for. Talked to hotels.com and the manager was not available for 2 days, found that bizarre as we live in an age where people always have phones on them, definitely this was not a priority for this manager. We found another place but by the time we were finally contacted, we gave up so just stayed. Was supposed to get a whopping $85.00 credit still have not seen it. The place was very clean. Will not stay there again due to the poor communication by the manager and no refund.
Lanette
Stayed 7 nights in May 2025