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Homewood Suites by Hilton New Hartford Utica

3.0 star property
Hotel in New Hartford with indoor pool and free breakfast

Photo gallery for Homewood Suites by Hilton New Hartford Utica

Exterior
Terrace/patio
Lobby
Lobby
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$266
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
185 Woods Park Drive, New Hartford, NY, 13323
  • Place, Sangertown Square
    ‪19 min walk‬
  • Place, Utica College
    ‪4 min drive‬
  • Place, Stanley Theater
    ‪7 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪16 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking (hearing acc)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Accessible, Non Smoking (hearing acc)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (w/ bathtub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible, Non Smoking (w/ bathtub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

7.8 out of 10
Good
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony

Flat-screen TV, MP3 dock

Suite, 2 Queen Beds, Accessible, Balcony

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Studio, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Premium Studio, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

King Studio Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4

Access King Suite with tub

  • Sleeps 4

Hearing Access Two Queen Suite with Balcony

  • Sleeps 6

Mobility Hearing Access Premium King Studio with Roll in Shower

  • Sleeps 4

View all photos for One-Bedroom Executive King Suite-Non-Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

One-Bedroom Executive King Suite-Non-Smoking

  • Sleeps 4

2 Queen Accessible Bathtub Suite Nonsmoking

  • Sleeps 6

View all photos for One Bedroom Suite with 2 Queen Beds-Non-Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

One Bedroom Suite with 2 Queen Beds-Non-Smoking

  • Sleeps 6

View all photos for One-Bedroom King Suite-Non-Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

One-Bedroom King Suite-Non-Smoking

  • Sleeps 4

One-Bedroom King Suite With Balcony-Non-Smoking

  • Sleeps 4

Mobility Accessible Tub Hearing Accessbile

  • Sleeps 4

King Studio Suite-Non-Smoking

  • Sleeps 4

King Studio

  • Sleeps 4

About the area

New Hartford

At Homewood Suites by Hilton New Hartford Utica you'll be 2.6 km (1.6 mi) from Sangertown Square and 4 km (2.5 mi) from New Hartford Recreation Center. Highlights at this hotel include an indoor swimming pool, free daily breakfast and in-room kitchens. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli and laundry facilities. Free on-the-go breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3-property class New Hartford hotel include Utica College and Mohawk Valley Health System - Marketing & Communications.

What's nearby

  • Sangertown Square - 19 min walk - 1.7 km
  • Utica College - 4 min drive - 6.5 km
  • Saranac Brewery - 6 min drive - 9.8 km
  • Stanley Theater - 7 min drive - 10.1 km
  • Turning Stone Casino - 16 min drive - 32.7 km

Getting around

  • Utica Station - 9 min drive
  • Rome, NY (RME-Griffiss Intl.) - 20 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Jersey Mike's Subs - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪McDonald's - ‬4 min drive

About this property

Homewood Suites by Hilton New Hartford Utica

Hotel in New Hartford with indoor pool and free breakfast
Homewood Suites by Hilton New Hartford Utica offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. The business-friendly Homewood Suites by Hilton New Hartford Utica also features a terrace, a picnic area, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 3-star New Hartford hotel.

  • 85 guestrooms or units
  • 4 levels
  • Built in 2017
  • To-go breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Food/drink service (free)
  • Terrace
  • Outdoor picnic space
  • ATM
  • Lift
  • Smoking in designated areas
  • 1 conference room
Homewood Suites by Hilton New Hartford Utica offers 85 accommodations with coffee/tea makers and complimentary newspapers. This accommodation is furnished with queen sofa beds and dining tables. Flat-screen televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This New Hartford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

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Hampton Inn and Suites New Hartford/Utica
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$266
includes taxes & fees
1 Feb - 2 Feb
Hampton Inn and Suites New Hartford/Utica

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Basketball
  • Fishing
  • Gym
  • Indoor pool

Family friendly

  • Dining table
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 4 December 2025 to 6 April 2026 (completion date subject to change). The following areas are affected:
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 125.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 125.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Utica
Homewood Suites by Hilton New Hartford Utica Hotel
Homewood Suites by Hilton New Hartford Utica New Hartford
Homewood Suites by Hilton New Hartford Utica Hotel New Hartford

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton New Hartford Utica?

Homewood Suites by Hilton New Hartford Utica offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton New Hartford Utica?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton New Hartford Utica on 1 Feb 2026 start from AU$266.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton New Hartford Utica?

Yep, Homewood Suites by Hilton New Hartford Utica has a free self car park.

Does Homewood Suites by Hilton New Hartford Utica have a pool?

Homewood Suites by Hilton New Hartford Utica has a pool and an indoor pool. The pool is open 6 AM to 11 PM. The property will be renovating the swimming pool from December 4 2025 until April 6 2026 (completion date subject to change).

Is Homewood Suites by Hilton New Hartford Utica family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton New Hartford Utica is a hit with families.

Does Homewood Suites by Hilton New Hartford Utica serve breakfast?

Yeah, complimentary on-the-go brekkie is offered daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Homewood Suites by Hilton New Hartford Utica?

No, Homewood Suites by Hilton New Hartford Utica does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton New Hartford Utica?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Homewood Suites by Hilton New Hartford Utica Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 441 out of 537 reviews
Rating 8 - Good. 58 out of 537 reviews
Rating 6 - Okay. 16 out of 537 reviews
Rating 4 - Poor. 10 out of 537 reviews
Rating 2 - Terrible. 12 out of 537 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Douglas, Fairport

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, this is one of the nicest properties Ive stayed it. It was a complete surprise. Check is was so easy. Manager was extremely polite & helpful. They saw I walked with a cane & asked if I wanted to be near the elevators. These suites have complete kitchens with everything for complete living. Bed was perfect. Linens super fresh. There is even a full bar in the lobby and frozen foods for cooking. I was delighted with this property. It's in the middle of nowhere, but DEFINITELY worth the extra few driving miles from the NY I90 thruway. A+
Stayed 1 night in Oct 2025

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

KEITH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe put a paper cup by the sink for brushing teeth?
Stayed 2 nights in Oct 2025

10/10 Excellent

Peter, Ticonderoga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Both breakfast & balcony views were great!
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and nice clean room. Good Breakfast. Quick and easy check in.
Stayed 1 night in Oct 2025

10/10 Excellent

Aguinaldo Luiz da Silva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Stayed 1 night in Oct 2025

8/10 Good

Ran

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was fine, but the room wasnt very clean (we found tooth brush in the room).
Stayed 1 night in Sep 2025

4/10 Poor

Molly

Stayed 1 night in Sep 2025

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the suite especially the balcony!
Stayed 1 night in Sep 2025

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and our room was clean, beds comfortable and best of all the breakfast was fresh and hot! I would absolutely return to this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Ion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

David

Travelled with family
Liked: Amenities
Disliked: Staff & service
Entry tile broken. Bar only open on Wednesday nights. AC unit in my room didn't work and kept me up all night.
Stayed 1 night in Sep 2025

6/10 Okay

Josh

Stayed 3 nights in Sep 2025

10/10 Excellent

Isabelo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Friendly staff and very clean.
Stayed 1 night in Aug 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

GRETCHEN, Palm City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had wonderful, relaxing four-night stay. Our room was spacious, comfortable, and quiet. Bed, WiFi, and shower pressure were all great. But what stood out the most about this Homewood Suites was the breakfast with multiple options and the hard-working kitchen staff employee, Chris. In my 66 years, it’s the first time I have asked an employee their name — he was that impressive. Kudos to team player Chris and his admirable work ethic AND well done, Homewood Suites!
Stayed 4 nights in Aug 2025

10/10 Excellent

Harry

Stayed 1 night in Aug 2025

10/10 Excellent

M Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Dumpy dirty room

Extremely disappointed. Have stayed here the past two years and everything was fine. He price has gone up and the service quality has gone down. We stayed for two nights. Spent the second day away from the hotel and returned at 8:30 the second night. Room hadn’t been touched beds unmade, dishes in the sink, no new coffee pods, cups glasses- dirty towels still in a pile in the bathtub where they had been left in the morning. Called front desk and asked what had happened. She asked if I had requested the room be made up. I said no. Since when do I have to ask that my room be made up. Said if I don’t ask the don’t clean. Should have told me new rules when I Checked. She gave me two towels and wash cloths and said that was the best she could. My response is: there are other choices. Won’t stay here, or at this chain again. No apology, no offer to discount the second night because we were staying in dirty room. No nothing.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nick

Stayed 1 night in Aug 2025