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Burrstone Inn, an Ascend Collection Hotel

3.0 star property

Photo gallery for Burrstone Inn, an Ascend Collection Hotel

Dinner served
Meeting facility
Lobby
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$206
includes taxes & fees
25 May - 26 May

Explore the area

View map
1777 Burrstone Rd, Utica, NY, 13413
  • Place, Utica College
    ‪8 min walk‬
  • Place, Charles A Gaetano Stadium
    ‪18 min walk‬
  • Place, Stanley Theater
    ‪9 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(54 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(25 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

Utica

At Burrstone Inn, an Ascend Collection Hotel you'll be within a 15-minute walk of Utica College and 1.9 km (1.2 mi) from Charles A Gaetano Stadium. Highlights at this hotel include a complimentary breakfast, a restaurant and free self-parking. .The restaurant, Beer Garden, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. 3792 square feet (341 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. There's also the convenience of free RV/bus/truck parking. .With a stay at this 3-property class Utica hotel, you'll be 2.6 km (1.6 mi) from Mohawk Valley Health System - Marketing & Communications and 3.2 km (2 mi) from Oneida County Historical Society.

What's nearby

  • Utica College - 8 min walk - 0.7 km
  • Charles A Gaetano Stadium - 18 min walk - 1.5 km
  • Saranac Brewery - 8 min drive - 5.4 km
  • Stanley Theater - 9 min drive - 5.8 km
  • Turning Stone Casino - 27 min drive - 37.3 km

Getting around

  • Utica Station - 14 min drive
  • Syracuse, NY (SYR-Hancock Intl.) - 61 min drive

Restaurants

  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Dunkin' - ‬10 min walk
  • ‪Castlewood Cafe - ‬4 min drive

About this property

Burrstone Inn, an Ascend Collection Hotel

Burrstone Inn, an Ascend Collection Hotel offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 3792 square feet (341 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, an Ascend Collection Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 3-star Utica hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • Conference rooms
  • 3792 sq ft of conference space
  • 341 sq. m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Pool or billiards table
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Standard Room, 2 Double Beds, Non Smoking
Quality Inn & Suites New Hartford - Utica
New Hartford
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
3.7 out of 5, Good, 778 reviews
The price is AU$118
includes taxes & fees
25 May - 26 May
Quality Inn & Suites New Hartford - Utica

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Frequently asked questions

What is the cancellation policy at Burrstone Inn, an Ascend Collection Hotel?

Burrstone Inn, an Ascend Collection Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Burrstone Inn, an Ascend Collection Hotel?

As of 3 May 2026, prices found for a 1-night stay for 2 adults at Burrstone Inn, an Ascend Collection Hotel on 25 May 2026 start from AU$206, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Burrstone Inn, an Ascend Collection Hotel?

Yep, Burrstone Inn, an Ascend Collection Hotel has a free self car park and free RV/bus/truck parking.

Does Burrstone Inn, an Ascend Collection Hotel have a pool?

Burrstone Inn, an Ascend Collection Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from May to September).

What makes Burrstone Inn, an Ascend Collection Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Burrstone Inn, an Ascend Collection Hotel.

Is Burrstone Inn, an Ascend Collection Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Burrstone Inn, an Ascend Collection Hotel is a hit with families.

Does Burrstone Inn, an Ascend Collection Hotel serve breakfast?

Yep, guests love the free buffet breakfast here! Available on weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Burrstone Inn, an Ascend Collection Hotel?

No, Burrstone Inn, an Ascend Collection Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Burrstone Inn, an Ascend Collection Hotel?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed on Sunday.

What time are check-in & check-out at Burrstone Inn, an Ascend Collection Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1001 reviews
Rating 8 - Good. 293 out of 1001 reviews
Rating 6 - Okay. 94 out of 1001 reviews
Rating 4 - Poor. 53 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Staff was very friendly.
Stayed 1 night in Jan 2026

4/10 Poor

Meridith

Stayed 1 night in Jan 2026

4/10 Poor

Meridith

Travelled with family
Liked: Cleanliness
I really did want to like this hotel. I had very high hopes. Unfortunately, from the moment we checked in, we were provided a key card to a room that had not been cleaned since the guest prior to our arrival. The bed was unmade, and there was trash on the floor. There was a half empty Starbucks cup on the counter. We immediately left and returned to the front desk to get our new room. The new room was better, but then just as we were about to go to sleep at least four times that night a fire alarm went off we were told there was no need to worry because the pipe had burst. Well unfortunately, this continued to go on, even into the next day. Then we had to deal with the smell of marijuana coming out of one of the rooms down the hall. It was disgusting We had signed up for a second night to stay over and once again the next morning, the fire alarm went off again. By then we just had enough and we left. We didn’t even stay over the second night at all. We left at 3:30pm in the afternoon. It was awful. I wish I could get my money and my time back.
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Stayed 1 night in Jan 2026

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
Staff were very friendly. Room was nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Stayed 2 nights in Jan 2026

10/10 Excellent

Phina

Stayed 1 night in Jan 2026

10/10 Excellent

Emilio

Stayed 1 night in Jan 2026

10/10 Excellent

Dwayne

Stayed 2 nights in Dec 2025

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a nice stay. The room was large and clean, the bed was comfortable, and the bathroom was in great shape. The staff workers that we interacted with were warm and helpful. My only complaint is that when we checked in and when we checked out, there was no one at the front desk. At check-in, we had to wait a bit, and there was no way to call for someone to come.
Stayed 1 night in Dec 2025

10/10 Excellent

Brent

Stayed 2 nights in Dec 2025

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly, clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
The room great and the staff was excellent!
Stayed 3 nights in Dec 2025

8/10 Good

MARICHU

Travelled with family
Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Dec 2025

8/10 Good

Shiela, Liverpool

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Everything’s ok and people are very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

jihaad

Stayed 1 night in Dec 2025

2/10 Terrible

Hammad

Business traveller
Disliked: Cleanliness, staff & service, amenities
I booked this hotel the morning of my trip from Brooklyn to Utica for work. A blizzard warning came up unexpectedly, and for safety, I had to leave Utica immediately without checking in. I called Hotels.com and the hotel to request a refund or at least a credit for a future stay since I’ll be traveling to Utica often. The manager’s response was shocking: “You should have checked the weather.” No empathy, no flexibility—just rudeness. This attitude shows they value $150 over guest safety and long-term loyalty. If you care about being treated with respect and understanding, do not stay here. There are plenty of hotels that prioritize their guests’ well-being—this is not one of them.
Stayed 1 night in Dec 2025

10/10 Excellent

Crisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and Quiet
Stayed 3 nights in Nov 2025

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities
Excellent stay..staff overly friendly, rooms very clean breakfast nice
Stayed 4 nights in Nov 2025

10/10 Excellent

Aneury

Stayed 1 night in Nov 2025

2/10 Terrible

Linda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I agree with the review given on our last day at 3am. The experience was not well received. The kids hockey families were there creating havoc with kids unsupervised running and playing in the hall with nets and hockey sticks. The gym room was full of unsupervised kids. Parents in the bar with beer buckets with their own agenda while kids again on the pool table with hockey sticks. View your video footage from the the time we were there. Security was lacking staff was minimal and overwhelmed with the chaos going on. In their defense, they were great with what they had to deal with. Would not recommend staying again for us or anyone. Obviously management was in it for the money 💰.
Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, spacious, lots of parking, front desk was attentive. Did not try the breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Tina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful, the room was fine, and the coffee was delicious. The only drawback was poor internet service which is tough when part of your job is remote work.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Nov 2025