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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Property class: 3

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

A modern living room with a stone fireplace, a flat-screen TV, and a grey sofa with orange cushions.
A hotel room with a large bed, a desk, a chair, and a lamp.
A reception area with two reception desks, a modern light fixture, a wall with a geometric pattern, and a shelf with snacks.
A Holiday Inn Express building with a stone facade, multiple balconies, and a flagpole with flags.
A modern conference room with a long table, several chairs, a large flat-screen TV, and built-in shelving with decorative items.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$144
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Drake University
    ‪8 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, and a chair.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(46 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, a desk with a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room

A bathroom with a sink, mirror, towel, and toiletries.

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 1 King Bed (Additional Living and Dining Area)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

A hotel room with a television, two armchairs, a sofa, and a bed.

Suite, 2 Queen Beds (Additional Living and Dining Area)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom (Living and Dining Area)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom (Living and Dining Area)

A hotel room with a television, two armchairs, a sofa, and a bed.

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

A hotel room with a large bed, a desk, and a chair.

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed (Parlour Room)

A hotel room with a flat-screen TV, a kitchenette, a dining area with a table and chairs, and a sofa.

Suite, 1 King Bed (Parlour Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom (Living Area)

A hotel room with a television, two armchairs, a sofa, and a bed.

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom (Living Area)

A hotel room with a sofa, ottoman, dining table, chairs, lamps, a flat-screen TV, and a framed picture on the wall.

Suite, 1 Bedroom (Living Area)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A hotel room with a large bed, a desk, and a chair.

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the area

Urbandale

At Holiday Inn Hotel & Suites Des Moines - Northwest by IHG, you'll be 2.3 km (1.4 mi) from Merle Hay Mall and 5.5 km (3.4 mi) from Buccaneer Arena. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a 24-hour gym and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 3-property class Urbandale hotel include Drake University and Casey's Center.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.1 km
  • Drake University - 8 min drive - 8.4 km
  • Jordan Creek Town Center - 11 min drive - 19.0 km
  • Adventureland - 11 min drive - 21.8 km
  • Iowa State Fairgrounds - 14 min drive - 21.5 km

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪7 Brew Coffee - ‬19 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬14 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. Holiday Inn Hotel & Suites Des Moines - Northwest by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 mi and A roundtrip airport shuttle (available on request) are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Urbandale hotel.

  • 198 guestrooms or units
  • 5 levels
  • Conference rooms
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with a safe and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hairdryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 8:00 AM to 10:00 PM on request
  • Free area shuttle up to 2 mi
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per stay
  • Weight limit: 50 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 per person
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

As of 11 Sept 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG on 14 Sept 2026 start from AU$144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yep, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has a free self car park.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a pool?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has an indoor pool.

Is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is a hit with families.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yep, there's a free airport shuttle that runs from 8:00 AM - 10:00 PM on request.

Is there a bar or restaurant at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1003 reviews
Rating 8 - Good. 284 out of 1003 reviews
Rating 6 - Okay. 132 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 36 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room- Clean Staff- Helpful Breakfast- N/A Parking- Fine
Stayed 1 night in May 2026
Verified review

8/10 Good

marla

Liked: Cleanliness
Staff was excellent.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities
Perfect friendly beautiful warm place to stay very quiet
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay and nice staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Randeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very reasonable and great restaurant and lounge attached to hotel.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Wendy

Great place. The shower pressure was almost nonexistent. Otherwise we would stay here again
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, staff was great!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient parking stay was amazing
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service
Disliked: Amenities
Didn’t have breakfast there
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ashton

Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous and room was clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Traci

Liked: Cleanliness, amenities
Clean and quiet
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet (was placed at the end of the hallway). Hotel overall could use a remodel, but the location was great.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

joshua

Liked: Staff & service
Disliked: Property conditions & facilities
For a quick inspection, the rooms were clean. The stack was incredibly friendly no continental breakfast, but they hadn’t attach restaurant so I do understand although the pricing at the restaurant was typical for attached to a hotel. The parking lot needed a lot of maintenance very rough overall your average hotel day.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

It was an excellent stay and restaurant attached was great
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Cheryl

Liked: Amenities
Good location
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Brian

Liked: Cleanliness
Clean room
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the safe area and this staff was wonderful.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms and beds.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Great service, pleasant staff and clean room!
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but still pretty good accommodations.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were pleasant
Stayed 1 night in Aug 2025