Upstate New York Holiday Packages

Just returned from a 2 night stay at the Riu in NYC. The room was very clean however a bit too small for 4 people. Upon check-in we received 2 bottles of complementary water in the room, when requested for 2 additional, 1 per person, the gentleman’s response was go to the restaurant to purchase additional water or use the faucet in the bathroom. Another major concern is the elevator system during breakfast hours. Apparently the process to access the restaurant is via the elevators therefore causing an extreme long delays. We had to eventually walk down 12 stories after waiting 15mins for an elevator. Other than that, location is great and I may consider staying here on another trip to NYC.

Rooms are small! There was paint peeling off bathroom door. We took out breakfast up to our room and it wasn’t removed by cleaning staff. The only thing they did was change out the towels. One of the elevators broke and we had to wait 20 minutes when we went down to the gym for the elevator to arrive. There isn’t stairs down there so we were trapped until the elevator finally came. Not worth the money. Only good thing it was close to everything.