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Ubud Heaven Sayan

4.0 star property

Photo gallery for Ubud Heaven Sayan

Exterior
A poolside area with a wooden deck, lounge chairs, and a red bean bag.
Breakfast, lunch, dinner and brunch served
Front of property
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Dryer
  • Parking included
  • Restaurant
  • Air-conditioning
The current price is AU$135
includes taxes & fees
19 July - 20 July

Explore the area

View map
Jl. Raya Sayan, Gianyar, Ubud, Bali, 80571
  • Place, Bali Bird Walks
    ‪13 min walk‬
  • Place, Campuhan Ridge Walk
    ‪16 min walk‬
  • Place, Ubud Palace
    ‪7 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪64 min drive‬

Room options

View all photos for Villa, 1 Bedroom

A pool area with a wooden deck, lounge chairs, and a small pavilion.

Villa, 1 Bedroom

  • 268 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

A pool area with lounge chairs and a palm tree.

Villa, 2 Bedrooms

  • 419 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Villa, 3 Bedrooms

Villa, 3 Bedrooms

Villa, 3 Bedrooms

  • 521 sq m
  • 3 bedrooms
  • Sleeps 9
  • 3 King Beds

About the area

Ubud

At Ubud Heaven Sayan you'll be 2.1 km (1.3 mi) from Ubud Palace and 3.1 km (1.9 mi) from Ubud Monkey Forest. .You can enjoy private pools, dryers, and dining areas, featured in all 13 individually furnished villas. Kitchenettes come equipped with fridges, microwaves and stovetops, and room service is also available. You'll find nice touches like hydromassage showerheads, slippers and free toiletries to enhance your stay. Sitting areas, flat-screen TVs and free bottled water are also available. .A day of pampering can include hot stone massages, body scrubs and aromatherapy. The restaurant, Riverview Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Added amenities include an outdoor swimming pool and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle.
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What's nearby

  • Bali Bird Walks - 13 min walk - 1.0 km
  • Campuhan Ridge Walk - 16 min walk - 1.3 km
  • Ubud Palace - 7 min drive - 3.0 km
  • Pura Dalem Ubud - 8 min drive - 2.7 km
  • Ubud Traditional Art Market - 9 min drive - 4.0 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 75 min drive

Restaurants

  • ‪La Luz - ‬12 min walk
  • ‪TYGR UBUD - ‬12 min walk
  • ‪The Sayan House - Japanese x Latin Fusion Restaurant in Ubud - ‬18 min walk
  • ‪Sayan Point - ‬17 min walk
  • ‪Ayung Terrace at Four Seasons Resort Bali at Sayan - ‬2 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Ubud Heaven Sayan

There's a restaurant on site. A free area shuttle within 5.50 kilometres is available. An outdoor pool, spa services, and a terrace are also featured at the business-friendly Ubud Heaven Sayan. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Ubud villa.

  • 1 floor
  • 13 guestrooms or units
  • 13 buildings
  • Built in 2014
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue
Ubud Heaven Sayan offers 13 air-conditioned accommodations with private pools and complimentary bottles of water. This individually furnished accommodation has separate sitting areas. Accommodation at this 4-star villa has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a hydromassage showerhead, slippers, complimentary toiletries and hairdryers.

Flat-screen televisions are featured in guestrooms. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Reception
Ubud Heaven Penestanan
Ubud
  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 120 reviews
The price is AU$162
includes taxes & fees
3 Aug - 4 Aug
Ubud Heaven Penestanan

Property amenities

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Hot stone massages
  • In-room massages
  • Outdoor pool
  • Private pool

Internet

  • Available in the villa: Internet access

Parking and transport

  • Free area shuttle up to 5.5 kilometres
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Riverview Restaurant
  • Riverview Restaurant

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: IDR 150,000 for adults and IDR 150,000 for children
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: IDR 400,000 per night

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Coworking space
  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a rural location
  • In the suburbs
  • Near the boardwalk/promenade
  • On a river

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 floor
  • 13 buildings
  • 13 units
  • Built in 2014
  • Garden
  • Individual furnishings
  • Traditional architecture

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ubud Heaven Sayan

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately IDR 150000 for adults and from IDR 150000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the villa before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ubud Heaven Sayan Villa
Heaven Sayan Villa
Ubud Heaven Sayan
Heaven Sayan
Ubud Heaven Sayan Bali
Ubud Heaven Sayan Ubud
Ubud Heaven Sayan Villa
Ubud Heaven Sayan Villa Ubud

Frequently asked questions

Is parking available at Ubud Heaven Sayan?

Yep, Ubud Heaven Sayan has a free self car park. Onsite parking is limited.

How much does it cost to stay at Ubud Heaven Sayan?

As of 4 July 2026, prices found for a 1-night stay for 2 adults at Ubud Heaven Sayan on 19 July 2026 start from AU$135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Ubud Heaven Sayan?

The closest beach to Ubud Heaven Sayan is Sanur Beach (21 km).

Is there a spa on site at Ubud Heaven Sayan?

There's no onsite spa, but this property does offer services like body scrubs and body treatments, as well as hot stone massages.

Does Ubud Heaven Sayan have a pool?

Ubud Heaven Sayan has a pool.

What luxury perks are available at Ubud Heaven Sayan?

This property features an outdoor pool, as well as a private pool and a hydromassage showerhead.

What makes Ubud Heaven Sayan a romantic place to stay?

Garden-view dining, plus private pools in the guestrooms, help set the scene for a romantic weekend at Ubud Heaven Sayan.

Is Ubud Heaven Sayan family-friendly?

You bet! With amenities such as laundry facilities, an outdoor pool and a free local area shuttle, it's no surprise that Ubud Heaven Sayan is a hit with families.

Are there hot tubs in the rooms at Ubud Heaven Sayan?

No, but there are private pools in the guestrooms.

Does Ubud Heaven Sayan serve breakfast?

Sure does, cooked-to-order brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Ubud Heaven Sayan?

No, Ubud Heaven Sayan does not offer an airport shuttle service.

Is there a bar or restaurant at Ubud Heaven Sayan?

Yep, you can grab a meal at Ubud Heaven Sayan's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Ubud Heaven Sayan?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Ubud Heaven Sayan?

No, pets and service animals are not allowed.

Ubud Heaven Sayan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 88 out of 173 reviews
Rating 8 - Good. 60 out of 173 reviews
Rating 6 - Okay. 18 out of 173 reviews
Rating 4 - Poor. 4 out of 173 reviews
Rating 2 - Terrible. 3 out of 173 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

MICHITAKA

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was wonderful.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Cyrille

Liked: Cleanliness, property conditions & facilities
Heaven sayan est un bon hôtel avec des gens gentil et très agréable mais il faut sortir dehors pour manger nous avons demandé le premier jour et le recept
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, room comfort, communication
Doporucujeme!
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing,it’s own little piece of paradise hidden just back from the main road. Loved the villas! Awesome spot to just get away and relax
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It is a distant out of Ubud central or the market and by taxi it cost 80 - 100k IDr or $10AUD and alot of stairs to climb up and down everytime you go to breakfast or out. The setting is the main sale of this property and views.
Stayed 3 nights in Oct 2019
Verified

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy alejado del centro. La habitación, no muy limpia. Y los empleados, cuidado, intentan venderte cosas( tours,oros, coches...) fuera de los del hotel.... el aire acondicionado estuvo estropeado los cinco días, por más que lo dijimos, como si nada. Tres días pedimos te en el desayuno y todavía lo estamos esperando. Se nos rompió la llave de la habitacion( estaba mal desde el principio) y querían q la pagáramos....muy bonito pero muy poco práctico. Ni los taxistas sabían donde estaba
Stayed 5 nights in Sep 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

まさに天国

ホテルの中に谷底の下に川が流れていたり、良い意味で衝撃的なヴィラ。バリ感を作りすぎておらず、自然と一体となったリビングなど現地の雰囲気を楽しめました。プールも広く子供も大満足。
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren im Juni auf Bali für ca 10 Tage. Haben uns zuerst für ein Hotel in Ubud entschieden, um näher an den Sehenswürdigkeiten zu sein.Das Hotel befindet sich auf einer ganz normen Straße, wobei man sich garnicht vorstellen kann, dass so ein großes Hotel sich hinter den Bäumen versteckt. Das Personal ist sehr nett und zuvorkommend. Richtung Zimmer läuft man über eine Brücke im "Dschungel", sehr sehr schön. Das Zimmer war klein und fein, hatte eine eigene Küche. Der Pool guckt in Richtung Dschungel. Niemand kann euch während man im Pool ist, sehen. Der Pool wird alle 2 Tage von den Blättern die in den Pool fallen gesäubert. Es sind fast garkeine Tiere dort, wovor meine Frau Angst hatte (ausser Frösche abends, was nicht so schlimm ist). Tipp: In der Nähe vom Hotel befindet sich ein Restaurant/Bar The SAYAN House. (2 Minuten zu Fuß)..Sehr sehr schöne Aussicht zu Reisfeldern und Palmen unbeschreiblich schön, was man genauso wie das Hotel nicht erwartet. Ein Besuch wert!! Hinter dem Hotel befindet sich noch ein Restaurant, den man zu Fuß 2 Minuten erreichen kann. Da könnt ihr gerne das Personal fragen, wir wussten das nämlich auch nicht. Damit man abends essen kann, muss man dann schon mit dem Auto los, zu Fuß sind die beiden Restaurants sehr gut zu erreichen. Das Frühstück war auch in Ordnung, man hat mehrere Gerichte zu Auswahl. (Pancake, Waffel, spiegelei, Rührei...) Man kann Mofas mieten für 60.000 Rp/Tag. Fahrer bekommt man überall per Reception problemlos.
Stayed 6 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting good and pleasant staff. Plenty of stairs which prospective ‘stayers’ need to be aware of. Television reception a little patchy
Stayed 4 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
The room was beautiful. We really enjoyed the private pool and intimate feel.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Jason

Disliked: Cleanliness, staff & service, amenities
This villa has a big private pool. However, there are too many mosquitoes and other bugs around.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice secluded property in Ubud, perfect for honeymooners. Our room has its own private pool, with hot and cold water, kitchen (which we didn’t use), microwave oven and fridge. Staff are friendly too. The room is clean with clean sheets and pillows. What we didn’t like are the towels that have turned grayish with stains. Overall, we had a pleasant stay.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and well maintained. But menu has limited choice only.
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
清潔感があり非常に良い。
Stayed 3 nights in Jan 2019
Verified

8/10 Good

ＭＫ

Liked: Cleanliness, staff & service, property conditions & facilities
価格・サービス・値段共にトータル的に満足出来るホテルです。 他の口コミの通りスタッフはフレンドリーで優しく対応が良く感じがとてもよかったです。 ・部屋にセキュリティボックスがありませんでしたが、フロントのセキュリティボックスを使用しましたが、安心して預けることが出来ました。 ・お掃除も数名できちんとされていました。（ベットマットシーツは毎日交換されてないようなので気になる方は、一言お願いすればきちんと交換して頂けます。調べたら海外ではシーツを交換しない事が当たり前のようですが・・・） ・バスタオルはありますが、フェイスタオルがないので必要な方は一枚持参されるとよいと思います。 ・ビンタンスーパーは歩いて20分位の所にあり、畑や民家のところを景色を見ながら行くのも楽しいです。（裏道のほうが楽しいです） ・ホテルの裏側を歩くと近くに畑の中で食事が出来る場所もあるので立地的には特に困る場所ではありませんでした。 ゆっくりした時間をリーズナブルな値段でサービスも良い所を希望される方には、とてもお勧めだと思います。（私は5日連泊しました）
Stayed 5 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ggggg
Stayed 5 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Un atmosfera magica, bellissima villa con una vista suggestiva sulla foresta, pace e privacy. L'unica cosa negativa è il servizio transfer, la struttura si trova a 10 minuti di macchina dal centro di ubud e offre ai suoi ospiti un servizio navetta gratuito per raggiungerlo ma solo dalle 11di mattina alle 2 del pomeriggio per l'andata e un ultima navetta alle 17 per tornare, dopo di che si è costretti a pagare per ricevere questo servizio e non sono economici ( circa 5€ a tratta).
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’emplacement Est magnifique en pleine jungle vraiment dépaysant le villa avec piscine à débordement et sublime est bien rafraîchissante. La villa de style balinais est vraiment conforme au photos , super petit déjeuner et le personnel et très agréable. Il faut juste préciser que le petit déjeuner n’est servi que jusqu’à 9h30 et pas 10 h comme indiqué !
Stayed 5 nights in Oct 2018
Verified

10/10 Excellent

スカット

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

プライベートプール、良かったです

10月に5泊しました。この価格帯できれいなプライベートプール付き、自然に囲まれながらのんびりできました。 敷地内に小さな川があり、ヴィラには橋を渡っていきます。また徒歩10分くらいにアユン川が流れ、小さなライステラスもありました。 朝ご飯はオムレツ、ナシゴレンなど10種類くらいから選べ、木々を見ながらとります。朝ご飯中に部屋を掃除してくれるので、その後は部屋やプールでのんびりできました。 街の中心部から歩くと40分、街の観光中心の旅なら少し不便ですが、基本は部屋でのんびりしながら少しずつ観光するような旅にはオススメです。
Stayed 5 nights in Oct 2018
Verified

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Nice, small hotel with villas with private pool. Room was spacious and clean. Good air con. Nice outdoor sitting area, fridge and cooking area. Clean plunge pool. Rooms cleaned daily. Breakfast included offered a decent selection. Service was good at restaurant. Prices slightly higher then in Ubud but not much. Rented motorbike from hotel was great. About 10-15min drive to Ubud. Quiet location. Friendly staff.
Stayed 5 nights in Oct 2018
Verified

6/10 Okay

M

Liked: Cleanliness

Greit hotell med store rom og privat basseng

Hotellet var i noe dårlig forfatning og bar preg av at det var gammelt. Vi leide en villa med to soverom, og den var stor og hadde store rom. Pluss for eget basseng, men solsengene var veldig harde. Slitne bad, men eller OK standard.
Stayed 1 night in Sep 2018
Verified

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável e espaçoso! No meio da natureza!

Espaçoso e confortável! Café saboroso e pessoal bastante atencioso. Bem localizado para quem quer ficar em Ubud.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was highly rated

Loved the hotel. We had the one bedroom villa Meridian and it’s one of the best places I’ve ever stayed ever on holiday. I would definitely come back
Stayed 11 nights in Sep 2018
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bellissima struttura nella foresta

Ottima l'accoglienza da parte del personale ...professionale, qualificato, gentile, sempre con il sorriso...ti sentivi a casa. La villa "Waru" che ci è stata assegnata è splendida ed in ottime condizioni, pulizia impeccabile. Ci siamo proprio trovati a nostro agio in un ambiente altamente rilassante e tranquillo.
Stayed 5 nights in Sep 2018
Verified

6/10 Okay

Itobal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Muy descontentos con el servicio

Es una pena que con lo bien que están las instalaciones con piscina privada, tengan tan mal servicio, al llegar nos ofrecieron motos para alquilar, al decirle que si, nos dicen que no tiene, Esa noche La Luz de la piscina privada no funciona y no hay nadie quien lo Arregle, siguiente día pedimos un masaje a las 17h que publican en la misma habitación que el servicio acaba a las 21h y dicen que no puede ser que es tarde, siguiente día pedimos cena a las 19:30 y nos dicen que solo queda pasta, me parece muy mal servicio para un hotel de este precio en Indonesia, con ese dinero pueden ir a otro parecido o incluso más barato que ofrezca mejor servicio.
Stayed 3 nights in Sep 2018