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4.8 out of 5

"The hotel was perfect but we were there when earthquake happened and the staff were not trained what to do in case of emergency. They just ran into t ... " More

By a verified traveller on Mon 13 Aug 2018

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Hotel Description

Alaya Resort Ubud - CHSE Certified puts you in the heart of Ubud, connected to a shopping center and within a 20-minute stroll of Ubud Monkey Forest and Ubud Palace. Highlights at this luxury resort include 2 outdoor swimming pools, a full-service spa, and a restaurant.

A day of pampering at DaLa Spa can include massages and body treatments. The restaurant, Brasserie Restaurant, serves Indonesian cuisine and is open for breakfast, brunch, lunch, and dinner. At the resort's own poolside bar, you can stop for a drink. Enjoy the gym, kids' swimming pool, and pool loungers as well as access to bike rentals. Business travelers can take advantage of a meeting room and a business center. Plus you'll find free WiFi in public areas and laundry facilities. Each morning cooked-to-order breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 5-star Ubud City-Centre resort include Ubud Traditional Art Market and Campuhan Ridge Walk.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$152* Per night/room 29 Jan. - 30 Jan.

Deluxe Room (With 1 x Airport Transfer)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room (Connecting Room)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room - Domestic & KITAS Deals

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Exclusive Room (Alaya Room with 1x Airport Transfer)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Alaya Room - Domestic & KITAS Deals

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Alaya Resort Ubud - CHSE Certified ratings based on 42 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alaya Resort Ubud - CHSE Certified

Everyone (23) Couples (17) Family (2)
5 out of 5
The hotel was perfect but we were there when earthquake happened and the staff were not trained what to do in case of emergency. They just ran into the street screaming and didn’t advise the guests what to do. I feel the staff need training in emergency procedures

Posted by , from australia on 13 Aug. 2018

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5 out of 5
A fun 5 nights in the heart of Ubud. Lovely hotel with friendly and welcoming staff. Very nice Alaya room, at the rear of the property. This was nice and quiet being a fair way of the street front. Breakfast was fantastic as was our afternoon tea. Included in our package. The coffee was the best we have had in Bali. Both restaurants were very good with a wide range of options. Room service was also very good and always prompt. Loved the upper pool area which was refreshing and tranquil. A very pleasant hotel in the centre of Ubud.

Posted by , from Tasmania on 6 Jun. 2018

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5 out of 5
Wonderful upgrade. The staff were very polite and helpful. Very convenient to yoga hut etc.

Posted by on 23 Apr. 2018

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5 out of 5

Nice Hotel, central to Ubud, clean& peaceful

Excellent service from staff, very polite and accomodating. Always available to provide the required service and with lots of joy, loved our stay. Highly recommended.

Posted by , from Melbourne, Australia on 29 Jan. 2018

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5 out of 5

Stunning!

We were amazed at the beauty and opulence that unfolded behind the reasonably simple reception. We left the busy streets of Ubud to pass into a quiet, tranquil oasis. Our room was perfect with a balcony that allowed us to almost fall into the gorgeous swimming pool. The staff were unfailingly friendly and helpful. We felt incredibly lucky to have found the Alaya.

Posted by , from Kiwi on 27 May 2017

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5 out of 5

Close to all facilities

The hotel is amazing better than expected. Clean and amazing breakfast and live music in the evening :)

Posted by on 29 Nov. 2016

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5 out of 5

Beautiful hotel.

We had a wonderful stay at Alaya. It was so quiet and peaceful by the pool surrounded by rice paddies. We were there to do some yoga so being right next door to the yoga barn was fantastic. We ate at the restaurant and the food was great. The staff were so friendly that we asked them for someone to take us to the water temple,instead of a tour guide off the street. Jonika took us out to the water temple, gave us an offering each and did the blessing with us. He told us what each fountain was for and showed us what to do. I would defiantly stay again. I didn't want to come home.

Posted by , from Perth WA on 12 Nov. 2016

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5 out of 5

Balinese style hotel

Pros: Traditional Balinese setting.
Great hotel with a very good restaurant where we enjoyed a variety of meals from their traditional to western menu. Loved our room located on the ground floor near the pool. Will definitely return to Alaya in Ubud. Thank to the friendly staff for making our first visit to Bali a memorable one!

Posted by , from melbo on 3 Jul. 2016

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5 out of 5

Gorgeous accommodation close to everything in Ubud

We spent an amazing 4 nights at Alaya Ubud. Super comfy beds and pillows, the friendliest and most helpful staff and a terrific and extremely reasonable restaurant. Afternoon teas were a real treat as was the pool.

Posted by , from Adelaide, Australia on 28 Mar. 2016

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4 out of 5

Luxurious rooms excellent food.

The only inconvenience was the sheer walking distance between the hotel lobby and our room.. it stretched for 100m! Service was faultless.

Posted by , from Brisbane Australia on 27 Mar. 2016

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About the Alaya Resort Ubud - CHSE Certified

Location Jl. Hanoman, Ubud, Bali 80571

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Alaya Resort Ubud - CHSE Certified offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Spa services, a library, and a terrace are also featured at the luxury Alaya Resort Ubud - CHSE Certified. An airport shuttle (available 24 hours) is available for a fee. Free valet parking is available. This 5-star Ubud resort is smoke free.

  • 105 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2013
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Alaya Resort Ubud - CHSE Certified offers 105 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony or patio
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Brasserie Restaurant - This restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages
  • Minimum age to access spa is 14

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Guests booked in a Domestic & KITAS Deals room type must present Indonesian ID or KITAS at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Alaya Resort Ubud - CHSE Certified offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 500000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Alaya Resort Ubud - CHSE Certified

Policies

Connecting doors of the Family Room to the Alaya Rooms are only accessible through the balcony in the old building and through the front door in the new building.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Children stay free
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 8
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: IDR 292875 for adults and IDR 140580 for children (approximately)
  • Airport shuttle fee: IDR 786500 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alaya Hotel
  • Alaya Hotel Ubud
  • Alaya Ubud
  • Ubud Alaya
  • Alaya Resort Ubud Bali
  • Alaya Ubud Resort
  • Alaya Resort

You should know

  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.