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4.5 out of 5

"Great location... room too close to the road traffic noise early morning is annoying " More

By a verified traveller on Tue 14 Jan 2020

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Hotel Description

A luxury stay in Tweed Heads awaits you at Oaks Casuarina Santai Resort. You'll be 7.2 km (4.5 mi) from Kingscliff War Memorial and 18 km (11.2 mi) from Kirra Beach. Highlights at this aparthotel include a full-service spa, a restaurant, and an outdoor swimming pool.

Each apartment is individually furnished and features a plasma TV with digital channels, along with a washer/dryer, free WiFi, and a furnished balcony. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. Room service, a coffee/tea maker, and a safe are also available. Weekly housekeeping is available.

A day of pampering at The Wellness Spa can include deep-tissue massages, hot stone massages, and body wraps. For a drink, you can stop by the aparthotel's own bar/lounge. Business travelers can take advantage of a meeting room and limo/town car service. Plus you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.

Places within a 30-minute drive of this 4.5-star Casuarina aparthotel include The Strand and Coolangatta Beach.

Studio Courtyard

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$181* Per night/room 11 Aug. - 12 Aug.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Executive

Bed Count 2 King Beds Maximum Occupancy 5 Max

2 Bedroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

1 Bedroom Family

Bed Count 1 King Bed Maximum Occupancy 5 Max

Studio Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Casuarina Santai Resort ratings based on 309 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Casuarina Santai Resort

Everyone (121) Couples (146) Family (43)
5 out of 5

Posted by on 28 Mar. 2020

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Comment from Hotel Management

28 Mar. 2020 by Guest Relations

Dear Anonymous, Thank you for your 5 star review! We are thrilled you enjoyed your stay with us and we look forward to having you stay again in the near future. Kind regards Oaks Santai Guest Relations

5 out of 5

Posted by on 22 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Guest Relations

thank you for your valuable feedback. We look forward to welcoming you again soon.

2 out of 5
Pool and restaurant area was nice. For the rate we paid, we did not expect Dirt all over the outdoor furniture and ants crawling all over it making it not very welcoming, however there was construction going on next door. in saying that it does not take much to wipe over the furniture so it can at least be used.. Door to Fridge doesnt open properly, Microwave door felt like it was going to fall off.

Posted by , from Coffs Coast on 9 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Guest Relations

Dear DG, Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed the pool and restaurant during your stay. We are sorry to hear about the dust on the outdoor furniture, the fridge cupboard door being hard to open and the microwave door. We will be passing this feedback on to our housekeeping and maintenance team to investigate and ensure it does not happen again. Once again we appreciate your feedback and hope to be able to welcome you back again in the near future. Kind regards Oaks Santai Guest Relations

5 out of 5

Posted by on 18 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Guest Relations

Thank you for taking the time to review your recent stay. We are thrilled you found our service 5/5. We look forward to welcoming you again soon. Kind regards, Guest Relations Oaks Santai

5 out of 5

Posted by on 16 Jan. 2020

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Comment from Hotel Management

18 Jan. 2020 by Oaks Santai Guest Relations

Dear Anonymous, Thank you for taking the time to review your recent stay at Oaks Santai Resort. We are very pleased to hear that you enjoyed your stay and hope to welcome you back in the near future. Kind regards, Oaks Santai Guest Relations.

4 out of 5
Great location... room too close to the road traffic noise early morning is annoying

Posted by on 14 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Guest Relations

Dear Anonymous, Thank you for taking the time to review your recent stay at Oaks Santai Resort. We are very pleased to hear that you enjoyed your stay and hope to welcome you back in the near future. Kind regards, Oaks Santai Guest Relations.

4 out of 5

Posted by on 14 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Guest Relations

Dear Anonymous, Thank you for taking the time to review your recent stay at Oaks Santai Resort. We are very pleased to hear that you enjoyed your stay and hope to welcome you back in the near future. Kind regards, Oaks Santai Guest Relations.

4 out of 5
Having multiple pools in a tranquil setting allows you to choose which one you want to go in. Sometimes they can get crowded and noisy when there is only one pool so having multiple is awesome and the way they are set up is awesome.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Guest relations

Dear guest, Thank you for taking the time to review your recent stay at Oaks Santai resort. We are pleased to hear that you enjoyed your stay and made use of our 2 gorgeous pools. Over the Christmas holidays we have been busy. I would highly recommend coming back in a quieter period. We look forward to welcoming you back to Santai in the near future. Kind regards, Guest relations.

5 out of 5
Hotel was good, clean and handy to shopping amenities (Coles, chemist, bottle shop, bakery, several takeaway food places etc). Kitchenette was well equipped for own cooking, the on site restaurant was only available for lunch/dinner and as we had a breakfast package, the only downside was you had to go offsite to the local bakery for this, although close by, not a big issue. Pool area good with plenty of room and easy access. We left to early Saturday morning to utilise the FREE yoga session held by the pool, but looked to be well attended....as said, it was free.....

Posted by on 6 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Oaks Santai Guest Relations

Dear Anonymous, Thank you for taking the time to review your recent stay here at Oaks Santai Resort. We are thrilled you loved the resort, location and we hope to welcome you back again soon. Kind regards Oaks Santai Guest Relations

5 out of 5
It’s just a beautiful, relaxing place to stay! The rooms are spacious and beautifully furnished. The pool is huge and clean. And the cocktails and food at spice den are both AMAZING!

Posted by on 30 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Oaks Santai Guest Relations

Dear Anonymous, Thank you for taking the time to review your recent stay at Oaks Santai Resort. We are thrilled to hear you enjoyed your stay with us at our beautiful resort and look forward to having you stay with us again in the near future. Kind regards, Oaks Santai Guest Relations

About the Oaks Casuarina Santai Resort

Location 9 Dianella Drive, Casuarina, NSW 2487

Property Features

Oaks Casuarina Santai Resort offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A meeting room and limo/town car service are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Oaks Casuarina Santai Resort. You'll have access to the health club at a partner property. Self parking is free. This 4.5-star Tweed Heads aparthotel is smoke free.

  • 85 guestrooms or units
  • 3 levels
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (18.7 km / 11.6 mi)
  • Parking: Free self parking

Room Amenities

Oaks Casuarina Santai Resort offers 85 accommodations with washers/dryers and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Plasma televisions come with digital channels. Housekeeping is provided weekly.

  • Washer and dryer
  • Private balcony (furnished)
  • In-room dining
  • Plasma television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Unique furnishings

Food & Drink

Oaks Casuarina Santai Resort has a restaurant on site.

Room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 4:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 4:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 11.0 per night.

Pet Policy

  • No pets allowed

Policies

Free WiFi is limited to 500MB per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Property confirms they are implementing guest safety measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casuarina Beach Apartments
  • Santai Apartments
  • Santai Casuarina Beach
  • Santai Retreat
  • Santai Retreat Apartments
  • Santai Retreat Apartments Beach
  • Santai Retreat Beach
  • Santai Retreat Casuarina Beach
  • Santai Retreat Casuarina Beach Hotel
  • Santai Retreat Hotel
  • Oaks Santai Casuarina Kingscliff
  • Oaks Santai Casuarina
  • Oaks Casuarina Santai
  • Oaks Santai Resort Casuarina
  • Oaks Casuarina Santai Resort Casuarina
  • Oaks Casuarina Santai Resort Aparthotel
  • Oaks Casuarina Santai Resort Aparthotel Casuarina
  • Santai Retreat Apartments Casuarina Beach
  • Santai Retreat at Casuarina Beach
  • Oaks Santai Resort Casuarina Casuarina
  • Hotel Oaks Santai Resort Casuarina
  • Casuarina Oaks Santai Resort Casuarina Hotel
  • Hotel Oaks Santai Resort Casuarina Casuarina
  • Oaks Santai Resort

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.