4.5 out of 5

"Great place, friendly staff, quiet and relaxing. ........................................................ " More

By a verified traveller on Tue 14 Aug 2018

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Hotel Description

A luxury stay in Casuarina awaits you at Oaks Santai Resort Casuarina. You'll be 17.3 km (10.8 mi) from Coolangatta Beach and 18 km (11.2 mi) from Kirra Beach. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool.

You can enjoy plasma TVs with digital channels, and all 85 individually furnished rooms feature washers/dryers, free WiFi and furnished balconies. In-room dining is easy with amenities like fridges, microwaves and hobs. Coffee/tea makers, safes and hairdryers are also available. Weekly housekeeping is available.

A day of pampering at The Wellness Spa can include deep-tissue massages, hot stone massages and body wraps. At the hotel's own bar/lounge, you can stop for a drink. A meeting room and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a garden and barbecues. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 4.5-star Casuarina hotel include Currumbin Wildlife Sanctuary and Greenmount Beach.

Studio Courtyard

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$192 per night

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Executive

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Family

Bed Count 1 King Bed Maximum Occupancy 5 Max

Studio Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Santai Resort Casuarina ratings based on 289 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Santai Resort Casuarina

Everyone (113) Couples (140) Family (38)
5 out of 5
Liked the Layout of the room.. Lovely pool/ spa area... Very quiet... Parking very narrow.. Couldn't get late checkout

Posted by on 16 May 2019

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Comment from Hotel Management

19 May 2019 by Guest Relations

Thank you for your review. I'm glad to see you were able to relax and enjoy your stay here at Oaks Santai. To ensure all guests have secure parking underground, the fit can be a little tight for some cars. I apologise that this was the case for you. Late check-outs, unless prearranged, are subject to availability. In busier perieds; ie the weekend, it gets very busy and rooms need to be cleaned prior to the next guests arrival. Please don't hesitate to contact us before your next trip, so we can help organise this for you. We look forward to welcoming you again soon. Kind regards, Monique

4 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Guest relations

Thank you for your kind review. We look forward to welcoming you again soon

4 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

11 May 2019 by Guest relations

Thank you for your review. We hope to welcome you back again soon!

4 out of 5
Bed wasnt so great for 2 nights, bit low and hard. Loved the resort, so beautiful and relaxing. Enjoyed the glass of wine in a spa bath :)

Posted by on 26 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Guest Relations

Thank you for your feedback. If you would like to contact us directly and advise us on what suite you stayed in, we will pass this information on the the owners.

5 out of 5
Property had beautiful staff members so accommodating the property was so affordable The room had everything you needed and was modern clean, tidy and spacious The bed and pillows were comfy The only thing that wasn’t great was the shower no where for the water to drain

Posted by on 25 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Guest relations

Thank you for your feedback. We are pleased to hear that our staff made you feel welcome and that the suites were comfortable. We are currently looking into ways to improve on the drainage in the bathroom, due to construction

5 out of 5

Posted by on 7 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Guest relations

Thank you for your review! We look forward to welcoming you again

5 out of 5
the room was spacious, staff were welcoming and it's location was fantastic in terms of being close to the beach and a local coles/cafe.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

27 Apr. 2019 by Guest relations

Thank you for your review. We are thrilled to hear you enjoyed your stay with us. The beach is a beautiful luxury we implore guest to visit. See you again soon!

4 out of 5
It seriously felt like Bali, would recommend to families and couples for sure! The staff were a little too relaxed, everything seemed to take a very long time whether it was booking into our room at reception, ordering a drink at the bar or ordering food/drinks at dinner. Rooms were beautiful, not much privacy so make sure you're into that ;)

Posted by , from Gold Coast on 24 Mar. 2019

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Comment from Hotel Management

27 Apr. 2019 by Guest relations

Thank you for your review. Our Balinese styled resort is something we are certainly proud of. I'm sorry to hear your check-in felt like a long process. Spice Den is run independently of Oaks Santai, but they are usually fairly prompt on their service. I will pass your valued feedback on to them.

4 out of 5
Our upgraded room had a faulty air conditioning which kept switching off. After a hot muggy sleepless night we got to change the room and by that stage we were over it all. Sorry Santai we were disappointed this time.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

3 May 2019 by Guest relations

Thank you for your valued feedback. I'm sorry to hear that you had issues with the air conditioning in the upgraded room. If you would like to contact the Guest relations team directly, we will look into this further

4 out of 5
Beautifully designed. Pool was magical. The spa in the pool area was a little too over chlorinated and the jets were broken but the pool itself was fantastic.

Posted by on 16 Mar. 2019

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Comment from Hotel Management

27 Apr. 2019 by Guest relations

Thank you for your review. We are thrilled to hear you enjoyed your stay with us. We will pass your feedback on to our maintenance team We look forward to seeing you again soon!

About the Oaks Santai Resort Casuarina

Location 9 Dianella Drive, Casuarina, NSW 2487

Property Features

Oaks Santai Resort Casuarina offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A limo/town car service and a meeting room are available. Spa services, tour or ticket assistance, and a BBQ are also featured at the luxury Oaks Santai Resort Casuarina. You'll have access to the health club at a partner property. Free self parking is available. This 4.5-star Casuarina hotel is smoke free.

  • 85 guestrooms or units
  • 3 levels
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (18.7 km / 11.6 mi)
  • Parking: Free self parking

Room Amenities

Oaks Santai Resort Casuarina offers 85 forms of air-conditioned accommodation with washers/dryers and a safe. Rooms open to furnished balconies. Each accommodation is individually furnished. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit and a hairdryer. This Casuarina hotel provides complimentary wireless Internet access. Plasma televisions come with digital channels. Housekeeping is provided on a weekly basis.

  • Washer and dryer
  • Private balcony (furnished)
  • Plasma television
  • Digital channels
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Unique furnishings

Food & Drink

Oaks Santai Resort Casuarina has a restaurant on site.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 9:00 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM.
Guests will receive an email from the property manager with check-in and check-out instructions.

This hotel's reception hours are 9 AM to 5 PM, Monday through Saturday, and 9 AM to 4 PM, Sunday.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. Please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests will receive an email from the property manager with check-in and check-out instructions.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 11.0 per night.

Pets

  • No pets allowed

Policies

Free WiFi is limited to 500MB per guestroom, per stay. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

The King Studio Courtyard Saver rooms are only accessible by stairs. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. LOCALIZE

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Santai Resort Casuarina Kingscliff
  • Santai Retreat Apartments
  • Santai Retreat Casuarina Beach
  • Santai Retreat
  • Oaks Santai Casuarina Kingscliff
  • Oaks Santai Casuarina
  • Oaks Santai Resort
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.