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4.5 out of 5

"Just showing it's age a little, some things in need of repair like shower drainage, dining chair and foxtel box kept pixilating signal in box due to f ... " More

By a verified traveller on Fri 18 Jun 2021

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Hotel Description

A luxury stay in Tweed Heads awaits you at Oaks Casuarina Santai Resort. You'll be 7.2 km (4.5 mi) from Kingscliff War Memorial and 19 km (11.8 mi) from Coolangatta Beach. Highlights at this aparthotel include a full-service spa, a restaurant, and an outdoor swimming pool.

Each apartment is individually furnished and features a plasma TV with digital channels, along with a washer/dryer, free WiFi, and a furnished balcony. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. Room service, a coffee/tea maker, and a safe are also available. Weekly housekeeping is available.

A day of pampering at The Wellness Spa can include deep-tissue massages, hot stone massages, and body wraps. For a drink, you can stop by the aparthotel's own lounge bar. Business travelers can take advantage of a meeting room and limo/town car service. Plus you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.

Places within a 30-minute drive of this 4.5-star Casuarina aparthotel include Kirra Beach and The Strand.

Studio Courtyard

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$199* Per night/room 26 Jul. - 27 Jul.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Executive

Bed Count 2 King Beds Maximum Occupancy 5 Max

2 Bedroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

1 Bedroom Family

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Casuarina Santai Resort ratings based on 312 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Casuarina Santai Resort

Everyone (121) Couples (149) Family (45)
3 out of 5
Just showing it's age a little, some things in need of repair like shower drainage, dining chair and foxtel box kept pixilating signal in box due to failing connection or similar

Posted by on 18 Jun. 2021

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Comment from Hotel Management

19 Jun. 2021 by Guest Relations

Thank you for taking the time to review your recent stay here with us. We appreciate your feedback about your experience with our foxtel and in your room. We will certainly have our maintenance team look into all of these. We hope to welcome you again in the near future.

5 out of 5
Beautiful property, rooms are always nice and clean, great restaurant, comfy bed, love it

Posted by on 5 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Oaks Santai Resort

Dear Anonymous, Thank you for taking the time to review your recent stay with us. We are thrilled to hear you enjoyed your stay and found the property beautiful as well as the rooms nice and clean with a comfy bed. We look forward to welcoming you back again in the near future for another great stay. Kind regards Oaks Santai Guest Relations

5 out of 5
Luxury resort feel with beautiful rooms. The staff are very pleasant and helpful and the property well maintained. The restaurant is amazing. The pool is beautiful and the warm spa a delight. The Day Spa is now open again which I didn’t have time to take advantage of. There are shops, cafes and a supermarket 50mtrs away and you can prepare meals and do your washing in your apartment. The beach is a short walk and stunning for a walk along its shores. A beautiful peaceful place to stay.

Posted by on 24 May 2021

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Comment from Hotel Management

25 May 2021 by Oaks Santai Resort

Dear Anonymous, Thank you for your wonderful review! We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Oaks Santai Guest Relations

5 out of 5
Beautiful room, cleaned regularly and great kitchen with stove, microwave, dishwasher and sink. Room also had a washer/dryer. We had to ask for toilet paper and were told to collect at the front desk. Not a lot of seats around the pool. Restaurant open from wed-Sunday. Could order drinks around the pool on the weekend.

Posted by on 2 May 2021

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Comment from Hotel Management

3 May 2021 by Guest Relations

Dear Anonymous, Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed your stay and found the room to be beautiful, clean with great amenities. We appreciate your feedback in regards to the toilet paper and as we have been very busy our staff are not able to attend to rooms very quickly therefore we recommend guests to visit reception to collect any extra amenities they need so they receive it quicker. We have however taken your feedback on board for future improvements. We hope to have the opportunity to welcome you back for another enjoyed stay. Kind regards Oaks Santai Guest Relations

4 out of 5

Posted by on 8 Feb. 2021

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Comment from Hotel Management

19 Feb. 2021 by Oaks Santai

Dear Anonymous, Thank you for taking the time to review your recent stay with us. We are pleased you enjoyed your stay and look forward to welcoming you back again in the near future. Kind regards Oaks Santai Guest Relations

5 out of 5

Posted by on 9 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Guest Relations

Thank you for your review. We hope to welcome you again in the future

4 out of 5
Located an easy walk to the beach and Coles / coffee shops.

Posted by , from Sydney on 28 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Oaks Santai Resort

Dear Vanessa, Thank you for your review, we are thrilled you enjoyed your stay. We look forward to welcoming you again in the future

5 out of 5
Love this place. Spacious, all appliances one would need, pool and spa areas are beautiful and the restaurant is excellent. The only tiny negative is that the furniture is looking and feeling a little tired.

Posted by , from Central Coast on 21 Nov. 2020

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Comment from Hotel Management

22 Nov. 2020 by Oaks Santai Resort

Dear Blondesabe, Thank you for taking the time to review your recent stay with us. We are thrilled to hear you enjoyed your stay us and found the room to be spacious with everything you would need in it. Thank you for your feedback in relation to the furniture. You would be pleased to know we are currently in the process of updating the furniture in the rooms. We look forward to welcoming you back in the near future for another memorable stay.

4 out of 5
Lovely spacious, well equipped apartment with outlook to the ocean and pool on one side and view over to the mountain range from the second bedroom. Pleasant and easy walk to the beach and shops. Clean and quiet. A very enjoyable 2 night stay. Would like to return soon.

Posted by , from Lennox Head on 21 Nov. 2020

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Comment from Hotel Management

22 Nov. 2020 by Oaks Santai Resort

Dear Alicia, Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed your stay and found the room to be spacious and well equipped. We look forward to welcoming you back in the near future for another memorable stay. Kind regards Oaks Santai Guest Relations

5 out of 5
My husband and I had very relaxing getaway in the poolside room. Service was great. Will be back again.

Posted by , from Coolangatta on 4 Sep. 2020

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Comment from Hotel Management

12 Sep. 2020 by Oaks Santai Resort

Dear Lisa, Thank you for taking the time to review your recent stay with us. We are thrilled to hear you had a relaxing getaway and found the service to be great. We look forward to welcoming you back in the near future for another memorable stay. Kind regards Oaks Santai Guest Relations

About the Oaks Casuarina Santai Resort

Location 9 Dianella Drive, Casuarina, NSW 2487

Property Features

Oaks Casuarina Santai Resort offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A meeting room and limo/town car service are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Oaks Casuarina Santai Resort. You'll have access to the health club at a partner property. Self parking is free. This 4.5-star Tweed Heads aparthotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (18.7 km / 11.6 mi)
  • Parking: Free self parking

Room Amenities

Oaks Casuarina Santai Resort offers 63 accommodations with washers/dryers and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers. This Tweed Heads aparthotel provides complimentary wireless Internet access. Plasma televisions come with digital channels. Housekeeping is provided weekly.

  • Washer and dryer
  • Private balcony (furnished)
  • In-room dining
  • Plasma television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Unique furnishings
  • Wheelchair accessible

Food & Drink

Oaks Casuarina Santai Resort has a restaurant on site.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 4:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 4:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 11.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is provided up to 500 MB per guestroom, per stay.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casuarina Beach Apartments
  • Santai Apartments
  • Santai Casuarina Beach
  • Santai Retreat
  • Santai Retreat Apartments
  • Santai Retreat Apartments Beach
  • Santai Retreat Beach
  • Santai Retreat Casuarina Beach
  • Santai Retreat Casuarina Beach Hotel
  • Santai Retreat Hotel
  • Oaks Santai Casuarina Kingscliff
  • Oaks Santai Casuarina
  • Oaks Casuarina Santai
  • Oaks Santai Resort Casuarina
  • Oaks Casuarina Santai Resort Casuarina
  • Oaks Casuarina Santai Resort Aparthotel
  • Oaks Casuarina Santai Resort Aparthotel Casuarina
  • Santai Retreat Apartments Casuarina Beach
  • Santai Retreat at Casuarina Beach
  • Oaks Santai Resort Casuarina Casuarina
  • Hotel Oaks Santai Resort Casuarina
  • Casuarina Oaks Santai Resort Casuarina Hotel
  • Hotel Oaks Santai Resort Casuarina Casuarina
  • Oaks Santai
  • Oaks Santai Resort
  • Oaks Santai Casuarina
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.