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4.5 out of 5

"The aesthetics of the hotel were very lovely but the restaurant was not open for breakfast and was closed Monday and Tuesday. There was no coffee shop ... " More

By a verified traveller on Tue 20 Sep 2022

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Hotel Description

A luxury stay in Tweed Heads awaits you at Oaks Casuarina Santai Resort. You'll be 7.2 km (4.5 mi) from Kingscliff War Memorial and 18 km (11.2 mi) from Kirra Beach. Highlights at this aparthotel include a full-service spa, a restaurant, and an outdoor swimming pool.

Each apartment is individually furnished and features a plasma TV with digital channels, along with a washer/dryer, free WiFi, and a furnished balcony. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A coffee/tea maker, a safe, and a hair dryer are also available. Weekly housekeeping is available.

A day of pampering at The Wellness Spa can include deep-tissue massages, hot stone massages, and body wraps. For a drink, you can stop by the aparthotel's own lounge bar. Business travelers can take advantage of a meeting room and limo/town car service. Plus you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.

Places within a 30-minute drive of this 4.5-star Casuarina aparthotel include Coolangatta Beach and The Strand.

Studio Courtyard

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$271* Per night/room 5 Oct. - 6 Oct.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Executive

Bed Count 2 King Beds Maximum Occupancy 5 Max

2 Bedroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

1 Bedroom Family

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Casuarina Santai Resort ratings based on 321 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Casuarina Santai Resort

Everyone (123) Couples (154) Family (46)
3 out of 5
The aesthetics of the hotel were very lovely but the restaurant was not open for breakfast and was closed Monday and Tuesday. There was no coffee shop or poolside bar which was very disappointing for a resort of this calibre. The access to rooms was very unusual and the lift did not go to all floors. The bike station was broken which was a shame as there was a great path along the beach. The pool area was lovely and the beach access was good. If there was a cafe or restaurant open all the time it would gave been a great place for a short time out.

Posted by on 20 Sep. 2022

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Comment from Hotel Management

25 Sep. 2022 by Guest Relations - Oaks Casuarina Santai Resort

Dear Trevor,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay, please be advised that the bike station is separately owned and has an issue during your stay that was out of our hands, it has been working again recently.We do work closely together with the restaurant and cafe across the street from us, less than a 5 minute walk away which are open 7 days a week.Thank you for staying with us, we do hope to welcome you back soon.Best regards,

5 out of 5
Great location close to beach, restaurants and supermarket. Rooms are luxurious and spacious. Ageing but still beautiful.

Posted by on 14 Sep. 2022

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Comment from Hotel Management

18 Sep. 2022 by Guest Relations - Oaks Casuarina Santai Resort

Dear Patsy,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your time at Santai and loved our rooms.We look forward to welcoming you back soon.Best Regards,

5 out of 5
Beautiful swimming pool and spa quick walk to a beautiful beach Lovely and clean hotel Coles supermarket within walking distance

Posted by on 23 Aug. 2022

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Comment from Hotel Management

24 Aug. 2022 by Guest Relations - Oaks Casuarina Santai Resort

Hi Joleen,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your time at Oaks Casuarina Santai Resort and look forward to welcoming you back soon.

5 out of 5
nice pool, great room, very clean, close to the beach.

Posted by on 3 May 2022

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Comment from Hotel Management

7 May 2022 by Guest Relations - Oaks Casuarina Santai Resort

Dear Graeme, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4 out of 5
The pool was lovely. The restaurant smelt great but we didn’t get a chance to try the food.

Posted by on 27 Apr. 2022

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Comment from Hotel Management

7 May 2022 by Oaks Casuarina Santai Resort - Guest Relations

Dear Richard, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

5 out of 5
Enjoyed some time at the wellness spa. Great to be able to have that added service available on site

Posted by on 20 Mar. 2022

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Comment from Hotel Management

20 Mar. 2022 by Guest Relations - Oaks Casuarina Santai Resort

Dear Merris, Thank you for taking the time to review your recent stay at Oaks Casuarina Santai Resort. We are pleased to hear that you enjoyed your stay with us, the wellness spa and look forward to welcoming you back in the near future. Kind regards, Guest Relations.

5 out of 5
Great spot, close to beach and shops. Felt like we had stepped into Fiji!

Posted by on 31 Dec. 2021

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Comment from Hotel Management

6 Jan. 2022 by Guest Relations - Oaks Casuarina Santai Resort

Dear Guest, Thank you for taking the time to review your recent stay at Oaks Casuarina Santai Resort. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future. Kind regards, Guest relations

5 out of 5

Posted by on 17 Oct. 2021

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5 out of 5
Beautiful place for a lil get away!

Posted by on 10 Aug. 2021

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Comment from Hotel Management

11 Aug. 2021 by Guest relations

Thank you for reviewing your stay. We hope to welcome you again soon!

3 out of 5
Just showing it's age a little, some things in need of repair like shower drainage, dining chair and foxtel box kept pixilating signal in box due to failing connection or similar

Posted by on 18 Jun. 2021

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Comment from Hotel Management

19 Jun. 2021 by Guest Relations

Thank you for taking the time to review your recent stay here with us. We appreciate your feedback about your experience with our foxtel and in your room. We will certainly have our maintenance team look into all of these. We hope to welcome you again in the near future.

About the Oaks Casuarina Santai Resort

Location 9 Dianella Drive, Casuarina, NSW 2487

Property Features

Oaks Casuarina Santai Resort offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A meeting room and limo/town car service are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Oaks Casuarina Santai Resort. You'll have access to the health club at a partner property. Self parking is free. This 4.5-star Tweed Heads aparthotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • Built in 2007
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Oaks Casuarina Santai Resort offers 63 accommodations with washers/dryers and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. This Tweed Heads aparthotel provides complimentary wireless Internet access. Plasma televisions come with digital channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony (furnished)
  • In-room dining
  • Plasma television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Unique furnishings
  • Wheelchair accessible

Food & Drink

Oaks Casuarina Santai Resort has a restaurant on site.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is provided up to 500 MB per guestroom, per stay.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casuarina Beach Apartments
  • Santai Apartments
  • Santai Casuarina Beach
  • Santai Retreat
  • Santai Retreat Apartments
  • Santai Retreat Apartments Beach
  • Santai Retreat Beach
  • Santai Retreat Casuarina Beach
  • Santai Retreat Casuarina Beach Hotel
  • Santai Retreat Hotel
  • Oaks Santai Casuarina Kingscliff
  • Oaks Santai Casuarina
  • Oaks Casuarina Santai
  • Oaks Santai Resort Casuarina
  • Oaks Casuarina Santai Resort Casuarina
  • Oaks Casuarina Santai Resort Aparthotel
  • Oaks Casuarina Santai Resort Aparthotel Casuarina
  • Santai Retreat Apartments Casuarina Beach
  • Santai Retreat at Casuarina Beach
  • Oaks Santai Resort Casuarina Casuarina
  • Hotel Oaks Santai Resort Casuarina
  • Casuarina Oaks Santai Resort Casuarina Hotel
  • Hotel Oaks Santai Resort Casuarina Casuarina
  • Oaks Santai
  • Oaks Santai Resort
  • Oaks Santai Casuarina
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.