"The aesthetics of the hotel were very lovely but the restaurant was not open for breakfast and was closed Monday and Tuesday. There was no coffee shop
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A luxury stay in Tweed Heads awaits you at Oaks Casuarina Santai Resort. You'll be 7.2 km (4.5 mi) from Kingscliff War Memorial and 18 km (11.2 mi) from Kirra Beach. Highlights at this aparthotel include a full-service spa, a restaurant, and an outdoor swimming pool.
Each apartment is individually furnished and features a plasma TV with digital channels, along with a washer/dryer, free WiFi, and a furnished balcony. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A coffee/tea maker, a safe, and a hair dryer are also available. Weekly housekeeping is available.
A day of pampering at The Wellness Spa can include deep-tissue massages, hot stone massages, and body wraps. For a drink, you can stop by the aparthotel's own lounge bar. Business travelers can take advantage of a meeting room and limo/town car service. Plus you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.
Places within a 30-minute drive of this 4.5-star Casuarina aparthotel include Coolangatta Beach and The Strand.
Oaks Casuarina Santai Resort ratings based on 321 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Oaks Casuarina Santai Resort
Everyone (123)Couples (154)Family (46)
3 out of 5
The aesthetics of the hotel were very lovely but the restaurant was not open for breakfast and was closed Monday and Tuesday. There was no coffee shop or poolside bar which was very disappointing for a resort of this calibre. The access to rooms was very unusual and the lift did not go to all floors. The bike station was broken which was a shame as there was a great path along the beach. The pool area was lovely and the beach access was good. If there was a cafe or restaurant open all the time it would gave been a great place for a short time out.
Dear Trevor,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay, please be advised that the bike station is separately owned and has an issue during your stay that was out of our hands, it has been working again recently.We do work closely together with the restaurant and cafe across the street from us, less than a 5 minute walk away which are open 7 days a week.Thank you for staying with us, we do hope to welcome you back soon.Best regards,
5 out of 5
Great location close to beach, restaurants and supermarket. Rooms are luxurious and spacious. Ageing but still beautiful.
Dear Patsy,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your time at Santai and loved our rooms.We look forward to welcoming you back soon.Best Regards,
5 out of 5
Beautiful swimming pool and spa quick walk to a beautiful beach
Lovely and clean hotel
Coles supermarket within walking distance
Posted by Joleen on 23 Aug. 2022
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Comment from Hotel Management
24 Aug. 2022
by Guest Relations - Oaks Casuarina Santai Resort
Hi Joleen,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your time at Oaks Casuarina Santai Resort and look forward to welcoming you back soon.
5 out of 5
nice pool, great room, very clean, close to the beach.
Posted by Graeme on 3 May 2022
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Comment from Hotel Management
7 May 2022
by Guest Relations - Oaks Casuarina Santai Resort
Dear Graeme,
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations.
Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
4 out of 5
The pool was lovely. The restaurant smelt great but we didn’t get a chance to try the food.
Posted by Richard on 27 Apr. 2022
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Comment from Hotel Management
7 May 2022
by Oaks Casuarina Santai Resort - Guest Relations
Dear Richard,
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations.
Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
5 out of 5
Enjoyed some time at the wellness spa. Great to be able to have that added service available on site
Posted by Merris on 20 Mar. 2022
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Comment from Hotel Management
20 Mar. 2022
by Guest Relations - Oaks Casuarina Santai Resort
Dear Merris, Thank you for taking the time to review your recent stay at Oaks Casuarina Santai Resort. We are pleased to hear that you enjoyed your stay with us, the wellness spa and look forward to welcoming you back in the near future. Kind regards, Guest Relations.
5 out of 5
Great spot, close to beach and shops. Felt like we had stepped into Fiji!
Dear Guest, Thank you for taking the time to review your recent stay at Oaks Casuarina Santai Resort. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future. Kind regards, Guest relations
5 out of 5
Posted by Lesia on 17 Oct. 2021
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5 out of 5
Beautiful place for a lil get away!
Posted by a verified traveller on 10 Aug. 2021
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Comment from Hotel Management
11 Aug. 2021
by Guest relations
Thank you for reviewing your stay.
We hope to welcome you again soon!
3 out of 5
Just showing it's age a little, some things in need of repair like shower drainage, dining chair and foxtel box kept pixilating signal in box due to failing connection or similar
Posted by a verified traveller on 18 Jun. 2021
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Comment from Hotel Management
19 Jun. 2021
by Guest Relations
Thank you for taking the time to review your recent stay here with us.
We appreciate your feedback about your experience with our foxtel and in your room. We will certainly have our maintenance team look into all of these.
We hope to welcome you again in the near future.
Oaks Casuarina Santai Resort offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A meeting room and limo/town car service are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Oaks Casuarina Santai Resort. You'll have access to the health club at a partner property. Self parking is free. This 4.5-star Tweed Heads aparthotel is smoke free.
63 guestrooms or units
3 levels
Built in 2007
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Front desk (limited hours)
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Wedding services available
Terrace
Garden
BBQ grill(s)
Newspapers in lobby (free)
Elevator
No smoking on site
Bar or lounge
1 conference room
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Kitchenette
Washer/dryer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Oaks Casuarina Santai Resort offers 63 accommodations with washers/dryers and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. This Tweed Heads aparthotel provides complimentary wireless Internet access. Plasma televisions come with digital channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room kitchenette
Washer and dryer
Private balcony (furnished)
In-room dining
Plasma television
Digital channels
Refrigerator
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Shower and tub combination
Cribs (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Telephone
Iron and ironing board
Climate control (air conditioning)
Unique furnishings
Wheelchair accessible
Food & Drink
Oaks Casuarina Santai Resort has a restaurant on site.
Room service is available.
Spa Services
Body treatments
Facial treatments
Body wraps
Body scrubs
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 9:00 PM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 9:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 7:00 AM - 9:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 49.0 per night.
Cribs (infant beds) are available for AUD 20 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
WiFi is provided up to 500 MB per guestroom, per stay.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Smoke detector
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 1 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Weekly housekeeping provided; fees apply for additional cleaning
Crib (infant bed) fee: AUD 20 per night
Rollaway bed fee: AUD 49.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Oaks Casuarina Santai Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.
Oaks Casuarina Santai Resort uses enhanced cleaning measures, and ensures social distancing.
Yep, Oaks Casuarina Santai Resort has a free self car park.
Yep, Oaks Casuarina Santai Resort is a short 3-minute walk from Casuarina Beach. Fun beach activities include body boarding. You can also find boat tours.
Yep, The Wellness Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.
Oaks Casuarina Santai Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.
A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Oaks Casuarina Santai Resort.
You bet! With amenities like a BBQ and an outdoor pool, as well as cots/infant beds in the guestrooms, it's no surprise Oaks Casuarina Santai Resort is a hit with families.
No, Oaks Casuarina Santai Resort does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
