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Serena Tulum - Adults Only

Property class: 3.5

Photo gallery for Serena Tulum - Adults Only

Deluxe Tent | View from room
Junior Suite
Junior Suite
Exterior
Junior Suite

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780
  • Place, SFER IK
    ‪5 min walk‬
  • Place, Tulum Beach
    ‪11 min walk‬
  • Place, Tulum National Park
    ‪16 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪52 min drive‬

Room options

View all photos for Deluxe Tent

Deluxe Tent

Deluxe Tent

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Room

Jungle View Room

Jungle View Room

8.0 out of 10
Very good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

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About the area

Tulum

At Serena Tulum - Adults Only you'll be within a 20-minute stroll of Tulum Beach and Tulum National Park. Highlights at this hotel include free breakfast (local cuisine), an outdoor swimming pool and free self-parking. .At the hotel's own beach bar, you can stop for a drink. Enjoy the gym and pool loungers. Other amenities include free Wi-Fi in public areas and spa services. Each morning free breakfast is served. .With a stay at this 3.5-property class Zona Hotelera hotel, you'll be 3.4 km (2.1 mi) from Playa Paraiso and 4.8 km (3 mi) from Tulum Mayan Ruins.

What's nearby

  • SFER IK - 5 min walk - 0.5 km
  • Tulum Beach - 11 min walk - 1.0 km
  • Jaguar Park - 16 min walk - 1.4 km
  • Tulum National Park - 16 min walk - 1.4 km
  • Acceso al Parque Jaguar - 16 min walk - 1.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min walk
  • ‪Maya Tulum - ‬11 min walk
  • ‪Mateos - ‬1 min walk
  • ‪La Eufemia - ‬11 min walk
  • ‪Zamas Restaurant + Bar - ‬1 min walk

About this property

Serena Tulum - Adults Only

Serena Tulum - Adults Only offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the beach bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Serena Tulum - Adults Only. Self parking is free.

This 3.5-star Tulum hotel is smoke free.

  • 1 floor
  • 21 guestrooms or units
  • Built in 2018
  • Local cuisine
  • Breakfast available (free)
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Bar on the beach
Serena Tulum - Adults Only offers 21 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Restaurant
UMi Tulum
Zona Hotelera
  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.4 out of 5, Excellent, 105 reviews
The price is AU$575
includes taxes & fees
9 Apr - 10 Apr
UMi Tulum

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A beach bar

Things to do

  • Gym
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • 1 floor
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee at checkout
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serena Tulum - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Glamping
Serena Glamping Tulum
Serena Glamping
Serena Tulum Adults Only
Serena Tulum Adults Only Tulum
Serena Tulum - Adults Only Hotel
Serena Tulum - Adults Only Tulum
Serena Tulum - Adults Only Hotel Tulum

Frequently asked questions

What is the cancellation policy at Serena Tulum - Adults Only?

Serena Tulum - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Serena Tulum - Adults Only?

Yep, Serena Tulum - Adults Only has a free self car park.

Are there any beaches close to Serena Tulum - Adults Only?

Yep, Serena Tulum - Adults Only is a short 13-minute walk from Tulum Beach.

Is there a spa on site at Serena Tulum - Adults Only?

There's no onsite spa, but this property does offer services like massages.

Does Serena Tulum - Adults Only have a pool?

Serena Tulum - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 10:00 PM.

Is Serena Tulum - Adults Only family-friendly?

No, Serena Tulum - Adults Only is an adults-only property.

Does Serena Tulum - Adults Only serve breakfast?

Yep, complimentary local cuisine breakfast is served daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Serena Tulum - Adults Only?

No, Serena Tulum - Adults Only does not offer an airport shuttle service.

What time are check-in & check-out at Serena Tulum - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Serena Tulum - Adults Only?

No, pets and service animals are not allowed.

Serena Tulum - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 113 reviews
Rating 8 - Good. 24 out of 113 reviews
Rating 6 - Okay. 10 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 16 out of 113 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Maria

Disliked: Property conditions & facilities

6/10 Okay

Oscar

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
If you want to be one with nature this is your place.
Stayed 3 nights in Mar 2023

8/10 Good

hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Patricia Herrera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva

2/10 Terrible

Ida

Travelled with group
Disliked: Staff & service, property conditions & facilities
Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady
Stayed 5 nights in Sep 2022

10/10 Excellent

Daniela

Liked: Staff & service, amenities, property conditions & facilities
I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing
Stayed 2 nights in Sep 2022

8/10 Good

Jeneen, WASHINGTON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!
Stayed 4 nights in Aug 2022

10/10 Excellent

Hollo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night but all in all it was an amazing experience!
Stayed 1 night in Aug 2022

10/10 Excellent

TOMMASO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Bhranti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property good stay
Stayed 2 nights in Apr 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)
Stayed 4 nights in Apr 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent
Stayed 7 nights in Mar 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍
Stayed 7 nights in Mar 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Heidi

Travelled with group
Liked: Staff & service, property conditions & facilities
The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.
Stayed 5 nights in Mar 2022

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent service.

Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again.
Stayed 3 nights in Mar 2022

4/10 Poor

Sally

Stayed 6 nights in Feb 2022

6/10 Okay

Danny

Not what was expected.
Stayed 5 nights in Feb 2022

10/10 Excellent

Nonkululeko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there.
Stayed 6 nights in Jan 2022

4/10 Poor

Shawna, Vineyard Haven

Disliked: Cleanliness
Stayed 3 nights in Feb 2022

8/10 Good

Juan, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, close to everything
Stayed 2 nights in Feb 2022

10/10 Excellent

Monika

I loved the grounds and the glamping style.
Stayed 2 nights in Jan 2022

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs. Bed bug stains on the sheets. Large cockroaches. Racoon repeatedly broke in our glamping tent all hours of the night. We left with one night on our reservation because it was that bad with zero sleep. Requested a refund and the hotel intentionally wont answer the numerous calls from Expedia even though the front desk said I would get the refund.
Stayed 3 nights in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only criticism was breakfast staff was making out in clear site of guests and left food many times. When I finally served myself I was told I should wait to be served, as I said they went long time periods without attending stations.
Stayed 1 night in Nov 2021

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

A fantastic place to stay. It feels like you are really connected to nature here. This is a great place if you like a rustic, natural place to stay. The jungle gym was also great. Super friendly staff and great location.
Stayed 4 nights in Oct 2021