Torquay Casino Hotels

We stayed 4 nights as a family with a toddler. Unfortunately, our experience was disappointing despite a few positives. We booked a family room at TLH Derwent, but on arrival, they placed us in a twin room without prior notice due to a water leak, which caused us a long walk with a pushchair & luggage; it was very inconvenient. After complaining, we were offered a family room at the Carlton hotel. We appreciate this, but the room was on 2nd floor with broken lift throughout our stay. This caused significant daily inconvenience to carry a pushchair and belongings up and down stairs multiple times a day to access facilities such as bar, pool, and outdoor areas. Maintenance issues were a major concern. The bathroom shower head was leaking, and the amenities were very basic. The room had no air conditioning. With temperatures reaching around 30°C, the room became uncomfortable and humid. A serious concern was the wooden structure behind the bed, which caused multiple head bumps to our toddler getting injured more than once during sleep. We also faced difficulties with basic childcare needs. Staff were reluctant to heat milk for our toddler. At the bar, the chef refused access to a microwave despite prior confirmation before arrival. This left us feeling unsupported and frustrated. We ended up having to heat milk using the bathroom sink filled with hot water ourselves. On the positive side, the indoor pool, gym, steam room, outdoor pools, and kids’ play areas were very good.

Really disliked the music in the rooftop bar, was more suited to a bar in Ibiza.

Great hotel with amazing views (we had a sea view room). Great food in restaurant. Would stay again