4/10 Poor
Paula
Travelled with family
10 Dec 2025
Disliked: Cleanliness
Booked Apartment 2 (4 persons) & room within main hotel for a parents birthday treat, paid for extra’s including birthday cake & chocolates. Sadly on arrival the apartment’s cleanliness was very poor ( mould in fridge, food debris on shelving) mould, hair etc in shower & grime in sink, toaster crumbs (lots) & debris on worktops, lots of hair, a dow rod, ash, & huge amounts of dust, dirty carpets, unacceptable in all ways, as was the room allocated in hotel, this was an old style room with dirty bedding, very poor fitting loose carpet & in desperate need of deep clean, the cake was embarrassing despite notifying hotel of occasion the Victoria sponge was approx 4” completely plain… a very basic £2 supermarket Victoria sponge would have been elaborate in comparison… The initial upheaval & distress caused on arrival knowing our mother was due to arrive to be faced with this was very upsetting, we were eventually offered 3 alternative rooms within the hotel itself, the cleanliness within these was to a higher standard than original rooms however all the rooms still need decor & cleanlinessattention and do not come up to a standard of a 4 star hotel. There is complimentary water and beverage tray, hairdryer I’m dressing down and flip-flops provided for the spa.
The spa area had good facilities offering a number of treatments. Beverages were available being delivered to the spa at an additional cost the facilities and cleanliness appear to be much higher than the main Hotel.
Paula
Stayed 2 nights in Dec 2025