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3.7 out of 5

"Friendly staff and very clean. Highly recommend. Easy transit to nearby subway station that can get you anywhere in Tokyo. " More

By a verified traveller on Thu 19 Sep 2019

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Hotel Description

A luxury stay in Tokyo awaits you at Hotel New Otani Tokyo Garden Tower. You'll be 2.3 km (1.4 mi) from Shinjuku Gyoen National Garden and 2.5 km (1.5 mi) from Tokyo Midtown. Highlights at this hotel include 20 restaurants, 4 bars/lounges, and free self parking.

You can enjoy TVs with digital channels, and all 836 rooms feature free wired Internet, free newspapers, and free bottled water. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include slippers and free toiletries. Additionally, safes, hair dryers, and phones are available.

A day of pampering can include facials and body treatments. The fine-dining restaurant, La Tour D Argent, serves French cuisine. Enjoy the 2 outdoor tennis courts and fitness center as well as access to a driving range and tennis lessons. A meeting room and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 4.5-star Chiyoda hotel include National Diet Building and Yasukuni Shrine.

Garden Tower Standard Double Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Garden Tower Deluxe Triple Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 5 Max

Garden Tower Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Junior Suite, Garden View, Tower

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Garden Tower Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel New Otani Tokyo Garden Tower ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel New Otani Tokyo Garden Tower

Everyone (2) Couples (1) Family (1)
5 out of 5
Friendly staff and very clean. Highly recommend. Easy transit to nearby subway station that can get you anywhere in Tokyo.

Posted by on 19 Sep. 2019

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1 out of 5
Old and stuff are super rude Hallways and rooms smell like crap

Posted by on 26 May 2019

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3 out of 5
We were put on a smoking floor and the room smelt a lot of smoke. Hotel was full so they could not move us. They put a humidifier in the room and gave us an air freshener and the next day the air conditioner was too hot and we couldn't put it down so a repairman came in a changed the air filter. After that the room was a lot better. The rose garden and Japanese gardens within the hotel complex were just beautiful. Staff were always trying to be helpful.

Posted by on 20 May 2019

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5 out of 5
Good location, Room is a good size, Clean and tidy

Posted by , from Brisbane on 19 May 2019

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4 out of 5
Hotel was very good. Requires a better wine list. The swimming pool needs to open at 6.30am for lap swimming and close later for lap swimming. This is the best Hotel I have stayed at in Tokyo

Posted by on 6 Aug. 2018

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4 out of 5

Old character Hotel

Good sized rooms,slightly tired and dated,but wonderful service,and good breakfasts.Garden was beautiful,but sadly pool only open in evenings,so missed my morning daily swim,which was why I booked!

Posted by on 28 May 2018

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About the Hotel New Otani Tokyo Garden Tower

Location 4-1 Kioi-Cho, Tokyo, Tokyo-to 102-8578

Property Features

Hotel New Otani Tokyo Garden Tower offers its guests outdoor tennis courts and a fitness center. There are 20 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Spa services, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 836 guestrooms or units
  • 20 dining venues
  • 4 bars or lounges
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Narita Intl. Airport (NRT) (71.6 km / 44.5 mi)
  • Train station: Yotsuya Station (1 km / 0.6 mi)
  • Metro station: Kojimachi Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

La Tour D Argent - This fine-dining restaurant specializes in French cuisine.

Taikan-en - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Senbazuru - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Sekishin-tei - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Bella Vista - This restaurant serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 20
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Meals are not included in the room rate for children ages 5 and younger who stay free.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Cash or credit card deposit required
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 4235 and JPY 6050 per person (approximately)
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Airport shuttle fee per child: JPY 1600 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Otani Tokyo Garden Tower
  • Hotel New Otani Garden Tower
  • New Otani Tokyo Garden Tower
  • New Otani Garden Tower
  • Hotel New Otani Tokyo Garden Tower Japan
  • New Otani Tokyo Tower Tokyo
  • Hotel New Otani Tokyo Garden Tower Hotel
  • Hotel New Otani Tokyo Garden Tower Tokyo
  • Hotel New Otani Tokyo Garden Tower Hotel Tokyo

You should know

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.