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Hotel New Otani Tokyo Garden Tower

4.5 star property
Luxury hotel with 20 restaurants and bars/lounges

Photo gallery for Hotel New Otani Tokyo Garden Tower

Restaurant
Garden Tower Deluxe Room, Non Smoking, Run of House
Dining
Exterior
Seasonal outdoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
The current price is AU$376
25 June - 26 June

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Nippon Budokan
    ‪3 min drive‬
  • Tokyo Imperial Palace
    ‪3 min drive‬
  • Tokyo Tower
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Garden View, Non Smoking

Highlights

Air conditioning
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Toilet with electronic bidet
Shower/bath combination
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Fridge
TV
Hypo-allergenic bedding
3 bedrooms
Down duvet
Toilet with electronic bidet
Shower/bath combination
  • 40 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Toilet with electronic bidet
Shower/bath combination
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Toilet with electronic bidet
  • Sleeps 6
  • 4 Single Beds

View all photos for Garden Tower Suite Twin Room, Non Smoking,

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite Twin Room, Non Smoking,

Highlights

Air conditioning
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Toilet with electronic bidet
Shower/bath combination
  • 74.7 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Toilet with electronic bidet
  • Sleeps 5
  • 3 Single Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Private bathroom
Toilet with electronic bidet
  • Sleeps 8
  • 4 Single Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • 50 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed

View all photos for Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Garden View, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Toilet with electronic bidet
  • Sleeps 4
  • 1 Queen Bed

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About the area

Tokyo

A luxury stay in Tokyo awaits you at Hotel New Otani Tokyo Garden Tower. You'll be 1.5 km (0.9 mi) from Tokyo Imperial Palace and 3 km (1.9 mi) from Nippon Budokan. Highlights at this hotel include 20 restaurants, 4 bars/lounges and free self-parking. .A day of pampering can include facials and body treatments. A meeting room and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of an airport shuttle. .With a stay at this 4.5-property class Chiyoda hotel, you'll be 2.6 km (1.6 mi) from Tokyo Midtown and 3.3 km (2 mi) from Roppongi Hills.

What's nearby

  • Tokyo Midtown - 2 min drive - 1.7 km
  • Nippon Budokan - 3 min drive - 2.7 km
  • Tokyo Imperial Palace - 3 min drive - 2.7 km
  • Tokyo Dome - 3 min drive - 4.4 km
  • Tokyo Tower - 3 min drive - 3.1 km

Getting around

  • Fukuma Station - 9 min walk
  • Yotsuya Station - 10 min walk
  • Tokyo (NRT-Narita Intl.) - 80 min drive

Restaurants

  • ‪SATSUKI - ‬1 min walk
  • ‪維新號赤坂店 - ‬9 min walk
  • ガンシップ
  • ‪VIEW & DINING THE Sky - ‬1 min walk
  • ‪紀尾井ホール - ‬2 min walk

About this property

Hotel New Otani Tokyo Garden Tower

Luxury hotel with 20 restaurants and bars/lounges
There are 20 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business centre and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A seasonal outdoor pool, spa services, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available.

  • 836 guestrooms or units
  • 20 dining venues
  • 4 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Coffee shop
  • 1 conference room
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and a safe. Beds feature down duvets. Premium digital televisions are provided. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (104 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested on-site for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from 12 January 2026 to 13 January 2026 (dates subject to change).
The following facilities or services will be unavailable from August 4 2025 to August 5 2025 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 11 July and close on 07 September.
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel New Otani Tokyo Garden Tower?

Hotel New Otani Tokyo Garden Tower offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel New Otani Tokyo Garden Tower?

As of 24 June 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo Garden Tower on 25 June 2025 start from AU$375.7, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel New Otani Tokyo Garden Tower?

Yep, Hotel New Otani Tokyo Garden Tower has a free self car park.

Are there any beaches close to Hotel New Otani Tokyo Garden Tower?

The closest beach to Hotel New Otani Tokyo Garden Tower is Odaiba Beach Park (6.8 km).

Is there a spa on site at Hotel New Otani Tokyo Garden Tower?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Hotel New Otani Tokyo Garden Tower have a pool?

Hotel New Otani Tokyo Garden Tower has a seasonal outdoor pool. The pool is open from July 11 to September 07.

Does Hotel New Otani Tokyo Garden Tower serve breakfast?

Yep, buffet breakfast is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Hotel New Otani Tokyo Garden Tower?

No, but there's an airport shuttle that runs from 7:30 AM - 9:30 PM at scheduled times for a fee.

Is there a bar or restaurant at Hotel New Otani Tokyo Garden Tower?

Yep, Hotel New Otani Tokyo Garden Tower has 20 restaurants.

What time are check-in & check-out at Hotel New Otani Tokyo Garden Tower?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Tokyo Garden Tower?

No, pets are not allowed.

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 751 out of 1015 reviews
Rating 8 - Good. 185 out of 1015 reviews
Rating 6 - Okay. 47 out of 1015 reviews
Rating 4 - Poor. 17 out of 1015 reviews
Rating 2 - Terrible. 15 out of 1015 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to transport and loads of restaurants. Friendly and helpful staff. Excellent facilities and very friendly and helpful staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

NUBIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel’s Japanese garden is beautiful and easy to walk.
Stayed 3 nights in Mar 2025

8/10 Good

Colleen, Harleysville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the gardens, the restaurants and the shopping options. I did not like the room-the bed was too low and not very comfortable. I did not like their inflexibility regarding checking time.
Stayed 2 nights in Mar 2025

6/10 Okay

Manuel

Travelled with partner
Liked: Amenities
I like the convenience of getting in and out. I did not like the room and the lack of cleanliness of the staff
Stayed 7 nights in Mar 2025

10/10 Excellent

Jeff

Stayed 6 nights in Mar 2025

10/10 Excellent

Katherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a beautiful garden with multiple restaurants and shops. The breakfast options were wonderful with a variety of Japanese or western choices. The staff were so polite and accommodating as well. The room was clean, with plenty of hot water and great amenities. The beds could have been more comfortable but overall a good experience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Stayed 1 night in Mar 2025

8/10 Good

Jose Emmanuel

Liked: Cleanliness, staff & service
Good size room BUT one of the lights was busted
Stayed 5 nights in Mar 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The New Otani is a great hotel. We had a beautiful view overlooking the garden. The room itself was well appointed. The staff and facilities were top notch. We had adjoining rooms and as a result were forced to have all single beds-but that wasnt a big deal. I would highly recommend staying at this hotel for easy access to the sites of Tokyo! Small complaints: While there are a LOT of dining options, a couple of them were 'richly' priced. While the meal I had was good-it was the only time in Japan I felt like I overpaid for what I got. I guess my only other small gripe- 'Resort Fees'. I can see the argument for why they charge it...but I really wish those were incorporated into the pricing of the room so you have a better sense of the total cost when booking.
Stayed 3 nights in Mar 2025

10/10 Excellent

JAMES, westport

Liked: Cleanliness, staff & service, property conditions & facilities
The only major hotel left in Tokyo with a gorgeous surrounding garden , style, class and Trader Vic's. The staff provide excellent service too

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Grayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Mar 2025

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is incredibly maintained and beautiful! We enjoyed our stay with a nice view of the city (it says garden view but we were on the 33rd floor and it was hard to see the garden from where we were as it was right under us). Still a lovely stay, housekeeping was very good at keeping our room clean, lots of amenities, spacious rooms. Like some have mentioned it is a bit dated and needs a refresh look but in terms of accomodation and practicality, it's definitely what my husband and I were looking for
Stayed 6 nights in Mar 2025

6/10 Okay

Sanjay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room size was good. Products in room were good. The area around the hotel, park, waterfall was beautiful. Front office staff did not speak good English. Bathroom was bit dated. Worst was the television, not smart TV in today's time to connect with blue tooth with your phone. Especially when we were paying too $$$ for the room.
Stayed 6 nights in Mar 2025

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Japanese garden, and the variety of dining options. The staff was amazing!! Everyone was so polite, helpful, and friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, particularly Japanese garden, was well maintained and enjoyable experience. Staff friendly and helpful.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fabulous customer service. Super friendly staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Paola Aimme Barrera

Stayed 6 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Hidehito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from check-in to check-out. I love this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay with great location!

Fabulous hotel. Very welcoming and attentive staff. Breakfast was fantastic in Tower restaurant on 40th floor, with view of Mount Fuji on a clear sunny day. Room was serviced well and everything was spotless.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family hotel with lovely gardens outside. Close to transport and the Akasaka dining district. Stellar views of Fuji-san and Tokyo from the breakfast tower floor.
Stayed 2 nights in Dec 2024