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Crystal Waterworld Aqua Collection

5.0 star property

Photo gallery for Crystal Waterworld Aqua Collection

Front of property
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Honeymoon Suite, Jetted Tub, Partial Sea View
A hotel with multiple buildings, a swimming pool, and a water park.
An aerial view of a beachside resort with a pier, beach chairs, and umbrellas.

Reviews

7.6 out of 10
Good

Popular amenities

  • On private beach
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Bogazkent Mevkii, Serik, Antalya
  • Place, beach near Akdeniz
    ‪1 min walk‬
  • Place, Lara Beach
    ‪45 min drive‬
  • Place, Hadrian's Gate
    ‪57 min drive‬
  • Airport, Antalya (AYT-Antalya Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room

A hotel room with two beds, a desk, a TV, and a view of the cityscape.

Standard Room

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of buildings.

Family Room

  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Partial Sea View

A hotel room with two beds, a desk, a TV, and a view of the cityscape.

Standard Room, Partial Sea View

7.4 out of 10
Good
(3 reviews)
  • Partial sea view
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Partial Sea View

Junior Suite, Partial Sea View

Junior Suite, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite, Jetted Tub, Partial Sea View

Honeymoon Suite, Jetted Tub, Partial Sea View

Honeymoon Suite, Jetted Tub, Partial Sea View

  • Partial sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, Terrace, Partial Sea View

A hotel room with two beds, a balcony with a view, and a painting on the wall.

Standard Room, Terrace, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

About the area

Serik

A luxury stay in Serik awaits you at Crystal Waterworld Aqua Collection. You'll be 33.3 km (20.7 mi) from Side West Beach. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and hydrotherapy along with access to the sauna and hot tub. The buffet restaurant, Crystal Restaurant, is open for breakfast, lunch and dinner. The property's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and indoor swimming pool. 3229 square feet (300 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this 5-property class Bogazkent property you'll find Aquapark.

What's nearby

  • beach near Akdeniz - 1 min walk - 0.1 km
  • Lara Beach - 45 min drive - 38.8 km
  • Terra City Shopping Center - 52 min drive - 48.2 km
  • MarkAntalya Shopping Mall - 57 min drive - 65.6 km
  • Hadrian's Gate - 57 min drive - 67.5 km

Getting around

  • Antalya (AYT-Antalya Intl.) - 50 min drive

Restaurants

  • ‪Siam Elegance Hotels & Spa Belek - ‬11 min walk
  • ‪Lalezar Restaurant - ‬10 min walk
  • ‪Tower Park Cafe - ‬9 min walk
  • ‪Lagoon Bar - ‬10 min walk
  • ‪Angel Restaurant - ‬8 min walk

About this property

Crystal Waterworld Aqua Collection

Crystal Waterworld Aqua Collection is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crystal Waterworld Aqua Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Serik property.

  • 882 guestrooms or units
  • 13 buildings
  • 8 dining venues
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Crystal Waterworld Aqua Collection offers 882 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 24-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Anatolia Restaurant
  • Aquarium Snack
  • Caretta Restaurant
  • Crystal Restaurant
  • Latino Restaurant

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Scuba diving
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 3,229 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 13 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches used
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 21 November and 31 March.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crystal Waterworld Aqua Collection

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number 12760

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Crystal Waterworld
Crystal Waterworld All Inclusive
Crystal Waterworld All Inclusive Serik
Crystal Waterworld Resort
Crystal Waterworld Resort All Inclusive
Crystal Waterworld Resort All Inclusive Serik
Waterworld Resort
Crystal Waterworld Resort All Inclusive Belek
Crystal Waterworld Belek
Crystal Waterworld All Inclusive Belek
Crystal Waterworld Resort Spa All Inclusive
Crystal Waterworld Inclusive
Crystal Waterworld Resort Spa All Inclusive
Crystal Waterworld Resort & Spa - All Inclusive Serik

Frequently asked questions

What is the cancellation policy at Crystal Waterworld Aqua Collection?

Crystal Waterworld Aqua Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Crystal Waterworld Aqua Collection?

Yep, Crystal Waterworld Aqua Collection has a free self car park. Onsite parking is limited.

Are there any beaches close to Crystal Waterworld Aqua Collection?

The closest beach to Crystal Waterworld Aqua Collection is Side West Beach (13 km).

Is there a spa on site at Crystal Waterworld Aqua Collection?

Yep, there is an onsite spa at Crystal Waterworld Aqua Collection. It has a hot tub, a steam room and a sauna. You'll enjoy services like body treatments.

Does Crystal Waterworld Aqua Collection have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Crystal Waterworld Aqua Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crystal Waterworld Aqua Collection?

Crystal Waterworld Aqua Collection features a private beach, 3 outdoor pools and a full-service spa.

What makes Crystal Waterworld Aqua Collection a romantic place to stay?

A hot tub and poolside dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Crystal Waterworld Aqua Collection.

Is Crystal Waterworld Aqua Collection family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Crystal Waterworld Aqua Collection is a hit with families.

Is there a free airport shuttle available at Crystal Waterworld Aqua Collection?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Crystal Waterworld Aqua Collection?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crystal Waterworld Aqua Collection?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Crystal Waterworld Aqua Collection?

No, pets and service animals are not allowed.

Crystal Waterworld Aqua Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 87 out of 213 reviews
Rating 8 - Good. 50 out of 213 reviews
Rating 6 - Okay. 34 out of 213 reviews
Rating 4 - Poor. 21 out of 213 reviews
Rating 2 - Terrible. 21 out of 213 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 7 nights in Jul 2021
Verified

10/10 Excellent

Daoud Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying for a week might will visit agin in future
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Sakib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, staff and service. Huge plot with several pools and many slides, multiple restaurants on site, good food
Stayed 6 nights in Aug 2022
Verified

8/10 Good

RABIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of different things to do and there is always something new everyday
Stayed 7 nights in Jul 2022
Verified

8/10 Good

Ayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For those who love slides

This is my second time at this hotel, and as I said if I repeated it, it means I enjoyed it for the first time. Precisely this year, the food was very good compared to the previous visit, especially the dinner, everything was excellent. It is important to note that the hotel is very large and those who have small children do not forget the stroller and those who do not like to walk a lot, this is not the hotel for him. I really liked the food, the slides, the swimming pools, etc.
Stayed 3 nights in Jul 2021
Verified

2/10 Terrible

Abdel

Disliked: Staff & service, property conditions & facilities
Worst experience of my life
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Yusuf

Disliked: Cleanliness
Not like we expected unfortunately
Stayed 10 nights in Jul 2023
Verified

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best all-inclusive hotels my family and I have ever stayed at. The staff were exceptional – always polite, kind, and incredibly helpful. The property itself is massive, offering a wide range of amenities and activities for guests of all ages. The dining options were outstanding, with a diverse selection of delicious food available around the clock. You’ll find countless bars and snack buffets scattered throughout the resort, ensuring you’re never far from a quick bite or refreshing drink. The hotel boasts a beautiful, private beach with a beautiful coastline, perfect for a relaxing day by the sea. On the opposite side of the property, there’s a big water park, complete with exciting rides for both adults and children, adding an extra layer of fun for families. Evenings at the hotel are a true highlight, with top-notch entertainment every night. There are dedicated children’s programs, followed by impressive, diverse shows for adults. After that, the night continues with live music or DJ sets, each themed differently to keep things fresh and exciting. We had an absolutely wonderful time here and would highly recommend this hotel to anyone – it’s incredibly family-friendly, with something for everyone. We will definitely be back!
Stayed 7 nights in May 2025
Verified

4/10 Poor

Behzad

Disliked: Cleanliness, staff & service, amenities
I really do not recommend this place! the staff & services are just terrible and sometimes even rude! the in-room air conditioning system was just a mess and three of us ended up ALL SICK at the end of our vacation...the food quality is also below average as compared to other all-inclusive places I travelled before e.g. in Cancun. There are some non-fresh items that you see routinely in the buffet, and I am not sure whether they actually test them for expiration etc. we had a few instances of stomach upset immediately after lunch/dinner and so Please be aware of these items! The ONLY thing that I really enjoyed here was the late night music and bar.., I thinks that was actually very good and the ONLY reason I ended up giving an overall rating of Poor instead of terrible!
Stayed 8 nights in Aug 2023
Verified

6/10 Okay

Derya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal, gutes Service. Das Essen leider nicht mein Geschmack. Wenn man richtig türkisches Essen gewohnt ist, und dann hier zu Abend ist, wird man schwer enttäuscht sein. Aufteilung vom Hotel auch nicht so toll. Da alles in die Länge gezogen wird, ist der Fußmarsch auch ziemlich weit. Pool im auqapark ziemlich warm. Die Pools in denen alle rutschen hinein führen viel zu kalt. Der Pool an denen poolspiele gemacht werden, über den man nur durchs Hotel kommt, auch viel zu kalt. War kein einziges Mal in 7 Tagen darin
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

uldes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mycket rent ifrån personalen väldigt bra service för att vara så stort hotell 24h service o mat om man ville något
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

ERTUGRUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel misafirlerine tatilde olduklarını hissettiriyor. Peki nasıl? Öncelikle hiçbir şey için bir koşuşturmaca yok. Her şey planlanmış ve belli ki üst düzey bir yönetim performansı var. Çalışanlar arasında ileriki yaşlarda yurdum insanları da var, ki bu istihdam beni çok mutlu etti, genç Türk çalışanlarda. Hijyen sorunu yok. Tek tavsiyem aquaparkta, kobra kaydırağın yanındaki kaydıraktan çıkışta su derinliğinin arttırılması. Oğlumla kayarken çıkışta alabora olduk ve derinlik az olduğu için kafamı çarptım. Yine de biz memnun ayrıldık. Başarılarınızın devamını dilerim.
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Nouar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La piscine super sale, ma fille, elle a pris une m

La piscine c’est trop sale ma fille elle a chopé un microbe , ça m’a coûté 3000€
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Soner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute hotel
Stayed 5 nights in Aug 2025
Verified

4/10 Poor

Rafail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beim Check-in im Hotel mussten wir 3–4 Stunden warten. In den Zimmern fiel alle 2–3 Stunden der Strom aus, wodurch es sehr heiß wurde. Es waren extrem viele Menschen da (ca. 3500 Gäste), darunter auch sehr viele Kinder. Das Essen wiederholte sich ständig. Auf dem Parkplatz wurde mein Auto zerkratzt. Kurz gesagt: Suchen Sie sich lieber ein anderes Hotel mit maximal 1500 Gästen, wenn Sie Ruhe, Ordnung, Sauberkeit und Qualität wünschen.
Stayed 8 nights in Aug 2025
Verified

4/10 Poor

Aysun

Disliked: Cleanliness, staff & service, property conditions & facilities
Beim Check-in im Hotel mussten wir 3–4 Stunden warten. In den Zimmern fiel alle 2–3 Stunden der Strom aus, wodurch es sehr heiß wurde. Es waren extrem viele Menschen da (ca. 3500 Gäste), darunter auch sehr viele Kinder. Das Essen wiederholte sich ständig. Auf dem Parkplatz wurde mein Auto zerkratzt. Kurz gesagt: Suchen Sie sich lieber ein anderes Hotel mit maximal 1500 Gästen, wenn Sie Ruhe, Ordnung, Sauberkeit und Qualität wünschen.
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Hussein Qasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles perfekt 👌
Stayed 7 nights in Jul 2025
Verified

4/10 Poor

Ezgi

Liked: Cleanliness
Mutfak cok zayif ve kalitesiz neredeyse ac kalicakdik.aqualari cok ii
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Resort ist groß und es gibt unzählige Möglichkeiten der Freizeitgestaltung. Es fehlt an nichts. Das Personal ist sehr zuvorkommend und sehr höflich. Wir hatten einen schönen Urlaub und kommen sehr gerne wieder.
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Ali Shayan

Liked: Cleanliness, staff & service
Väldigt bra valuta för pengarna och kan rekommendera resorten för familjer som inte vill betala en förmögenhet. Detta är ett 4 stjärnigt hotell.
Stayed 7 nights in Jun 2025
Verified

4/10 Poor

Marco

Disliked: Cleanliness, staff & service
Positiv: Rutschen sehr schön und Essen ist gut. Negativ: Shampoo wurde erst nach zwei Tagen aufgefüllt (nach Aufforderung). Musik im kids club und bei der Kinderdisco viel zu laut. Tische werden beim Essen nur notdürftig abgewischt. Service absolut unterbesetzt und großteils nicht geschult.
Stayed 5 nights in Oct 2024
Verified

4/10 Poor

bünyamin

Disliked: Cleanliness, staff & service, property conditions & facilities

Cyrstal waterworld

Otel genel olarak fena değil en güzel yanı aqua parklar Fakat yemek ve temizlik konusu çok sıkıntılı. Geçen sene de bu otelde tatilimi yapmıştım o zmn da yemekler konusunda uyarıda bulundum ama daha çok geriye gitmiş durumda. 2 inci günden sonra yemek yiyecek bişey bulamıyorsunuz. Etlerin içinde devamlı sert şeyler çıkıyor. Aqua parklarin ordaki tuvalette 3 taneden bir tanesi açık onun da kapısı bozuk ve içi devamlı kirli. Tuvaletlerin temizlik konusu da çok sıkıntılıydi. Sonuç olarak seneye burayı tercih edeceğimi hiç zannetmiyorum
Stayed 5 nights in Jul 2024
Verified

6/10 Okay

Heidi

Disliked: Amenities, property conditions & facilities
Wir haben das Hotel wegen des großen Rutschenparks gebucht. Unser Zimmer war ganz schön abgerockt, Kanten an den Schränken ausgeschlagen, beide Kühlschränke der Minibar total gelb innen. Im Bad Ränder der Zahnputzbecher der Vorgänger. Unser Opa musste sogar umziehen, da auf seiner Etage ein Wanddurchbruch der Außenwand stattgefunden hat. Der Wechsel des Zimmers hat problemlos geklappt. Je länger wir da waren, desto mehr haben wir uns arrangiert und „eingewöhnt“ aber leider kein Vergleich zu unseren letzten Hotels in der Türkei. Leider hat das Rezeptionspersonal wenig englisch gesprochen (deutsch verlange ich schon gar nicht), sodass die Verständigung teilweise schwierig war. An der Gästebetreuung wiederum hat alles super geklappt, dort konnte der Mitarbeiter super englisch und einer sogar ein bisschen deutsch. Beim Essen war es immer sehr laut, das ist einfach der Größe des Hotels geschuldet (weiß man ja vorm buchen), die Auswahl war groß und gut, habe ich aber auch schon besser erlebt. Wir hatten viele russischeGäste, wenig deutsche, und einige Iraker/Iraner. Zusammengefasst würde ich sagen, war’s ok aber nochmal muss ich es nicht haben.
Stayed 8 nights in Jun 2024
Verified

8/10 Good

Senad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist gut organisiert,ich kann wärmstens empfehlen.
Stayed 7 nights in Jun 2024
Verified

8/10 Good

Murat

Liked: Cleanliness, staff & service, property conditions & facilities
Ein extrem grosses hotel, sehr angenehm vorallem für die famillien. Es hat mich mit den täglichen live band auftritten sehr überrascht. Das personal sehr zugänglich und nett. Sauber erhaltenes gym studio und das essen schmeckt lecker rund um die uhr😎
Stayed 10 nights in Jun 2024