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VOI Arenella Resort

4.0 star property

Photo gallery for VOI Arenella Resort

Private beach, free beach shuttle, sun-loungers, beach umbrellas
Property video
Shower, free toiletries, hair dryer, bidet
2 outdoor pools, pool umbrellas, pool loungers
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Strada Ognina 47, Syracuse, SR, 96100
  • Place, Spiaggia dell'Arenella
    ‪15 min walk‬
  • Place, Punta Asparano Beach
    ‪30 min drive‬
  • Place, Arenella Beach
    ‪34 min drive‬

Room options

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • Garden view
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Triple Room

Minibar, in-room safe, desk, blackout curtains

Superior Triple Room

  • Garden view
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Double Room

Minibar, in-room safe, desk, blackout curtains

Premium Double Room

  • Garden view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Triple Room (2 adulti + 1 bambino)

Minibar, in-room safe, desk, blackout curtains

Superior Triple Room (2 adulti + 1 bambino)

  • Garden view
  • 34 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Double Room Single Use

Minibar, in-room safe, desk, blackout curtains

Premium Double Room Single Use

  • Garden view
  • 23 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Minibar, in-room safe, desk, blackout curtains

Comfort Double Room

  • Garden view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Room Single Use

Minibar, in-room safe, desk, blackout curtains

Comfort Double Room Single Use

  • Garden view
  • 23 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Premium

Minibar, in-room safe, desk, blackout curtains

Family Premium

  • Garden view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Premium (3 adulti)

Minibar, in-room safe, desk, blackout curtains

Family Premium (3 adulti)

  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Premium (3 adulti + 1 bambino)

Minibar, in-room safe, desk, blackout curtains

Family Premium (3 adulti + 1 bambino)

  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Premium (2 adulti + 2 bambini)

Minibar, in-room safe, desk, blackout curtains

Family Premium (2 adulti + 2 bambini)

  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Junior Suite

Minibar, in-room safe, desk, blackout curtains

Superior Junior Suite

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Junior Suite con bambino

Minibar, in-room safe, desk, blackout curtains

Superior Junior Suite con bambino

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Tripla Comfort 3 Adulti

Minibar, in-room safe, desk, blackout curtains

Tripla Comfort 3 Adulti

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Tripla Comfort 2 Adulti + 1 Bambino

Minibar, in-room safe, desk, blackout curtains

Tripla Comfort 2 Adulti + 1 Bambino

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Quadrupla Comfort 4 Adulti

Minibar, in-room safe, desk, blackout curtains

Quadrupla Comfort 4 Adulti

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Quadrupla Comfort 2 adulti + 2 bambini 2 Adulti + 2 Bambini

Minibar, in-room safe, desk, blackout curtains

Quadrupla Comfort 2 adulti + 2 bambini 2 Adulti + 2 Bambini

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Quadrupla Premium

Minibar, in-room safe, desk, blackout curtains

Quadrupla Premium

  • Garden view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Quadrupla Premium 2 adulti + 2 bambini

Minibar, in-room safe, desk, blackout curtains

Quadrupla Premium 2 adulti + 2 bambini

  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Quadrupla Premium 3 adulti +1 bambino

Minibar, in-room safe, desk, blackout curtains

Quadrupla Premium 3 adulti +1 bambino

  • Garden view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Tripla Premium

Minibar, in-room safe, desk, blackout curtains

Tripla Premium

  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Tripla Premium 2 adulti + 1 bambino

Minibar, in-room safe, desk, blackout curtains

Tripla Premium 2 adulti + 1 bambino

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

About the area

Syracuse

A family-friendly stay in Syracuse awaits you at VOI Arenella Resort. You'll be 1.4 km (0.9 mi) from Punta Asparano Beach and 12.8 km (8 mi) from Temple of Apollo. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at CARISSA WELLNESS CENTRE can include massages, facials and mani/pedis. The theme restaurant, Pool Pizzeria, serves pizza and is open for dinner. VOI GUSTO is the hotel's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and kids' club. Business travelers can take advantage of a meeting room and a business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. There's also free self parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 4-property class Syracuse hotel include Museo Archeologico Regionale Paolo Orsi and Archaeological Park of Neapolis.

What's nearby

  • Spiaggia dell'Arenella - 15 min walk - 1.3 km
  • Ognina Beach - 20 min drive - 3.0 km
  • Punta Asparano Beach - 30 min drive - 3.4 km
  • Arenella Beach - 34 min drive - 4.9 km
  • Archaeological Park of Neapolis - 38 min drive - 26.5 km

Getting around

  • Syracuse Station - 17 min drive
  • Catania (CTA-Fontanarossa) - 57 min drive

Restaurants

  • ‪Onda Blu Isola - ‬13 min drive
  • ‪Bar El Cubano - ‬10 min drive
  • ‪Vela Cafe - ‬16 min drive
  • ‪Pizzeria Nazionale - ‬13 min drive
  • ‪malafemmina - ‬15 min drive

About this property

VOI Arenella Resort

Some rates at VOI Arenella Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At VOI Arenella Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a children's pool, a seasonal outdoor pool and outdoor tennis courts. Free self parking is available. A complete renovation of VOI Arenella Resort was completed in September 2025.

This 4-star Syracuse hotel is smoke free.

  • 410 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2004
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
VOI Arenella Resort offers 410 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Televisions come with satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

CARISSA WELLNESS CENTRE has 1 treatment room. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Pool Pizzeria
  • Ristorante Aretusa
  • VOI GUSTO

Things to do

  • 2 outdoor padel courts
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Mountain biking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Free supervised activities for children
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 2004
  • Communal living room
  • Renovated entire property - September 2025
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 4.00 per cent will be charged
  • Resort fee (May 31 – September 26): EUR 7.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

The resort fee applies to guests age 3 and older.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 77 per vehicle (one-way, maximum occupancy 3)
  • Crib (infant bed) fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT089017A13HHPA92Y

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

VOI Arenella
VOI Arenella Resort
VOI Arenella Resort Syracuse
VOI Arenella Syracuse
Arenella Hotel Syracuse
Arenella Resort Syracuse
Aw Arenella Hotel Syracuse
VOI Arenella Resort Sicily/Syracuse, Italy
VOI Arenella Resort Hotel
VOI Arenella Resort Syracuse
VOI Arenella Resort Hotel Syracuse

Frequently asked questions

What is the cancellation policy at VOI Arenella Resort?

VOI Arenella Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at VOI Arenella Resort?

Yep, VOI Arenella Resort has a free self car park.

Are there any beaches close to VOI Arenella Resort?

Yep, VOI Arenella Resort is a short 17-minute walk from Punta Asparano Beach.

Is there a spa on site at VOI Arenella Resort?

Yep, CARISSA WELLNESS CENTRE is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does VOI Arenella Resort have a pool?

VOI Arenella Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from June to September.

What luxury perks are available at VOI Arenella Resort?

VOI Arenella Resort features a private beach, 2 outdoor pools and a full-service spa.

What makes VOI Arenella Resort a romantic place to stay?

1 hot tub and al fresco dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at VOI Arenella Resort.

Is VOI Arenella Resort family-friendly?

You bet! With amenities such as a children's club, a children's pool and free supervised childcare, it's no surprise that VOI Arenella Resort is a hit with families.

Is there a free airport shuttle available at VOI Arenella Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at VOI Arenella Resort?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at VOI Arenella Resort?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at VOI Arenella Resort?

No, only service animals are allowed.

VOI Arenella Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 134 reviews
Rating 8 - Good. 59 out of 134 reviews
Rating 6 - Okay. 19 out of 134 reviews
Rating 4 - Poor. 8 out of 134 reviews
Rating 2 - Terrible. 4 out of 134 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved area
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique

The place was excellent the food was amazing staff was friendly
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be great to have hair conditioner in the room. Beautiful grounds and the beach and swim platforms were beautiful.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simlock the best
Stayed 7 nights in Sep 2025
Verified

6/10 Okay

Philip

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was very musty smelling our entire stay even with the air conditioning on!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat uns positiv überrascht, weitläuftige, schöne Anlage, tolle Pflanzen, Paddel Court, Spielplatz, gutes Essen. War super als Familie! Schöner, kleiner Strand mit flachem Meerzugang
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Vincenzo

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bellissima struttura con enormi potenzialità, buona la qualità del cibo e dei ristoranti. Peccato per la pulizia delle camere molto superficiale e per il personale del ristorante a volte addirittura scorbutico.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

ALESSANDRO

Liked: Staff & service, property conditions & facilities, room comfort

Voi Arenella super

Mare stupendo, ambienti curati e puliti. Mio marito è celiaco e perla prima volta abbiamo trovato un servizio gluten free eccezionale. Antonia la responsabile cucina gluten free e’ attentissima, inoltre ci sono prodotti freschi e non le solite cose precotte. Personale eccellente
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Giordano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super raccomandato

Tutto molto bene. Stanza pulita e ampia. Cibo ottimo. Piscine top, mare caraibico. Personale estremamente gentile. Un ringraziamento particolare a Dylan il capo bagnino, gentilissimo con i bambini. Divertenti gli spettacoli serali. Ottima animazione. Mini club super! Team dí animazione perfetto, presenti ma non invadenti. Grazie a tutti!!!
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Wir hatten sehr erholsame Ferien. Wir wurden sehr nett und hilfsbereit empfangen, uns wurde sogar extra noch ein kalter Teller bereitgestellt um 22.30 Uhr zum Essen (späte Ankunft). Wir waren in der Vorsaison dort, deshalb noch nicht alles geöffnet, dafür noch nicht so "überfüllt". Rezeption war sehr freundlich und hilfsbereit. Das Zimmer war geräumig und schöner Balkon. Wir hatten sehr ruhiges Zimmer, bequeme Betten, sogar Regendusche. Das Essen war für Buffet gut, immer gute Auswahl. Je nach Wahl leider nur lauwarm oder kalt. Aber Teigwaren wurden immer direkt frisch zubereitet und heiss. Kellner waren freundlich und aufmerksam. Haben sich immer sehr bemüht. Dank Premium Buchung hatten wir reservierten Tisch, was sehr angenehm war. Hotelanlage mit sehr schönem Garten, 3 Pools und Shuttle-Service zum Strand. Eigener grosser Parkplatz, Hotel abgelegen, aber mit Auto idealer Ausgangspunkt für diverse Ausflüge. Nicht 4-Sterne Standard wie bei uns, für uns hat alles gepasst und wir würden Hotel wieder buchen.
Stayed 12 nights in May 2025
Verified

8/10 Good

Riccardo

Liked: Cleanliness, property conditions & facilities
Tutto molto bello tranquillo e arioso Da migliorare l'organizzazione dei tavoli per la colazione e le cene
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Nunzio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto meraviglioso
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Barbara

Liked: Staff & service
La posizione del condizionatore in camera.
Stayed 7 nights in Aug 2024
Verified

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour.

Le personnel est aux petits soins et très sympa. Bel environnement. Très bonne cuisine et très variée. Seul bémol : le timinng du repas du soir est très serré, pas une minute de plus.
Stayed 11 nights in May 2024
Verified

4/10 Poor

Marta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
C’è molta disorganizzazione e non sono affatto attenti alle esigenze o problematiche di chi soggiorna, sanno solo dire “mi dispiace ma non possiamo fare nulla”. Per il mio disservizio ho dovuto discutere per 4 giorni senza mollare la presa e poi fortunatamente alla fine della vacanza hanno risolto.. Bisogna passare in reception per qualsiasi cosa e poi ti rimandano ad altri che a loro volta ti rimandano in reception. Per niente ospitali e solari. La struttura è grande e c è varietà di clientela oltre che di tariffe (prevalentemente erano presenti famiglie con bambini piccoli). Il servizio lettini in spiaggia è una tortura, non hai lettini fissi, è una corsa (di 1 km almeno) quotidiana ma la cosa brutta è che non ci sono posti per tutti quindi se ti assenti troppo per fare un bagno o mangiare i bagnini tolgono teli ed oggetti personali (che buttano in un angolo) per cedere il posto ad altri. Scortesia del personale, ad eccezione dei camerieri e dei bagnìni dell area nautica che invece sono gentili e professionali. Nel complesso la struttura è pulita, anche se datata mentre le camere spartane (anche le superior) con pulizia superficiale. Struttura poco sicura, hanno fatto dei furti in alcune stanze. Buona la ristorazione all aretusa. Non si tratta affatto di una struttura a 4 stelle ma secondo me di un villaggio popolare da 3 stelle.
Stayed 7 nights in Aug 2023
Verified

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo servizio, personale gentile e preparato
Stayed 5 nights in Jun 2023
Verified

4/10 Poor

alessandro

Liked: Cleanliness
Disliked: Amenities
La struttura vanta un mare incredibile un ottimo servizio spiaggia una zona verde molto ben curata. L’organizzazione è a mio avviso disastrosa. Occorre passare dalla reception praticamente per qualunque cosa. La reception che peraltro è sotto dimensionata per il numero di persone che la struttura può contenere e che quindi è sempre molto affollata. I ristoranti interni non hanno neanche l’autonomia per poter accettare una prenotazione o ricevere un pagamento.
Stayed 5 nights in May 2022
Verified

10/10 Excellent

jean francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On adore ❤️

Vraiment pas déçue. Un soucis de bruit dans la chambre signalé et changement a 23h. Le personnel aux petits soins avec une mention particulière pour Adriano. Un parc botanique fabuleux et piscines sublimes.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Long-weekend at VOI Arenella Resort

Vi var där precis veckan innan säsongen sätter igång på riktigt och de höll på att förbereda och öppna upp. Trots det var servicen bra, maten fantastisk god och om man bor här är det få saker man kommer sakna.
Stayed 5 nights in Apr 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service
Sconsiglio!
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ci voleva!

E' stata una bellissima vacanza. Il resort è ben gestito, spazi meravigliosi, camere eleganti e spaziose e tanto verde. 2 piscine, una spiaggia e la piattaforma sugli scogli (la mia preferita). Anche la cucina abbastanza buona. Non sono fan dell'all inclusive ma essendo una vacanza di gruppo organizzata avevamo opzionato la formula colazione e cena e molti piatti erano davvero buoni.
Stayed 4 nights in Jun 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Belloa la spiaggia e lapiattaforma, troppo sporca la camera.
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very old . nothing upgraded . bad services . food average . not even 2 stars place.
Stayed 6 nights in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ci hanno dato una camera tripla divisa in due locali, tuttavia era presente solo un condizionatore nella sala giorno, la camera matrimoniale era priva di condizionatore.. E le temperature erano di più di 32 gradi! Non va bene per una struttura a 4 stelle! Se mi dai due locali, devi garantire due condizionatori... Siamo in Sicilia e fa caldo! Inoltre ci sono poche informazioni relative alle interruzioni dei servizi (quali trenino per la spiaggia) durante la pausa pranzo!
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Piero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Natura emozionante

Resort esteso in un contesto meraviglioso. Più che adeguato il livello dei servizi offerti. Un plauso particolare all'organizzazione dello staff in spiaggia.
Stayed 1 night in Jun 2021