6/10 Okay
Nassifatou
Business traveller
22 Feb 2024
Liked: Cleanliness, amenities
The first day that I checked in, I was given a room with a defected window. The blind on the window was not closing and the bar in the closet was low. I couldn't hang my clothes. I couldn't sleep that night because of the brightnrsd in the room. The defected window was reported to the staff as soon I checked in. He told me to check the swish on the side of the window, this was not working. Around 1030 pm, I called him back to let him know that the room was to bright and I can't sleep, that is when he asked me if I would like to change the room. In the morning I again reported the defected window to the manager and thia when I found out that they were aware that this room was not functional. Why do they gave me this room in the first place, I don't know.
I changed romm on day 3. A day before my check out my receipt was left under the door while reviewing my receipt I found out that they charged me more for the new room. I spoke with the manager about overcharging me when I changed the room on day 2 of my stay, the manager apologized and took my information and told me he will either call or email me. I haven't heard from them on day 4 after I checked out. So I gave them a call. Again the receptionist apologized and told me that someone will call or email me after the price adjustment is made. Still haven't heard from them 3 days after my call.
Nassifatou
Stayed 5 nights in Feb 2024