2/10 Terrible
Halleh
31 Dec 2025
I received a message that if we were going to be checking in late to let the hotel know ahead of time so I called to notify them and the girl who answered told me I didnt need to tell them, then hung up on me. Brushed it off to maybe someone was busy. Once we arrived, the girl checking us in was more interested in texting her friends or whoever than actually helping us. We had reserved a suite... she downgraded us to a bedroom that smelled like rotten feet with 2. When I asked if I would be getting a refund of the difference she told me no that my rate was still less than their nightly rate. Once we got to the room my fiancee went back down and showed her my reservation was for a suite with a king bed not 2 queens. She then moved us to a room with a king sized bed. We had to go back to her to get towels. When thanking her she just shoved them to my fiancee and walked off not even saying a word. This woman should not be working in any customer service role. We had planned on reserving NYE at this hotel but after this interaction we decided not to.
Halleh
Stayed 1 night in Dec 2025


































