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Shap Wells Hotel

3.0 star property

Photo gallery for Shap Wells Hotel

Bar (on property)
Bar (on property)
Reception
Lounge
BBQ/picnic Area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Gym

Explore the area

View map
Shap, Cumbria, Penrith, England, CA10 3QU
  • Place, Tebay Park
    ‪6 min drive‬
  • Place, Orton Community Park
    ‪7 min drive‬
  • Place, Yorkshire Dales National Park
    ‪8 min drive‬

Room options

View all photos for Traditional Double Room, 1 Bedroom, Garden View

Traditional Double Room, 1 Bedroom, Garden View

Traditional Double Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(24 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Twin Room, 1 Bedroom, Garden View

Traditional Twin Room, 1 Bedroom, Garden View

Traditional Twin Room, 1 Bedroom, Garden View

7.8 out of 10
Good
(7 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Traditional Triple Room, 1 Bedroom, Garden View

Traditional Triple Room, 1 Bedroom, Garden View

Traditional Triple Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Basic Single Room

Desk, laptop workspace, free WiFi, bed sheets

Basic Single Room

9.0 out of 10
Wonderful
(4 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

About the area

Penrith

At Shap Wells Hotel, you'll be 9.6 km (6 mi) from Yorkshire Dales National Park. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a 24-hour front desk. Added amenities include laundry facilities, a games room and a library. Full breakfast is available daily between 7:00 AM and 9:30 AM. .In proximity to this 3-property class Penrith hotel you'll find Ullswater.

What's nearby

  • Tebay Park - 6 min drive - 8.8 km
  • Orton Community Park - 7 min drive - 9.0 km
  • Yorkshire Dales National Park - 8 min drive - 11.4 km
  • Shap Abbey - 9 min drive - 12.0 km
  • Lowther Castle and Gardens - 14 min drive - 20.7 km

Getting around

  • Penrith Station - 16 min drive
  • Durham (MME-Teesside Intl.) - 107 min drive

Restaurants

  • ‪Butchers Arms - ‬10 min drive
  • ‪The George Hotel - ‬4 min drive
  • ‪Kings Arms Hotel - ‬5 min drive
  • ‪Cross Keys Inn - ‬8 min drive
  • ‪Tebay Service Station - ‬7 min drive

About this property

Shap Wells Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, a library, and a vending machine are also featured at the business-friendly Shap Wells Hotel. Free self parking is available.

This 3-star Penrith hotel is smoke free.

  • 100 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Shap Wells Hotel offers 100 accommodations with free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.50 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Library

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 10.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 7.00 for children
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Shap Wells Hotel Hotel
Shap Wells Hotel Penrith
Shap Wells Hotel Hotel Penrith
Hotel Shap
Shap Wells
Shap Wells Hotel Penrith
Shap Wells Penrith

Frequently asked questions

What is the cancellation policy at Shap Wells Hotel?

Shap Wells Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Shap Wells Hotel?

Yep, Shap Wells Hotel has a free self car park.

Does Shap Wells Hotel serve breakfast?

Yep, full brekkie is available daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Shap Wells Hotel?

No, Shap Wells Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Shap Wells Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Shap Wells Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Shap Wells Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 212 out of 537 reviews
Rating 8 - Good. 204 out of 537 reviews
Rating 6 - Okay. 89 out of 537 reviews
Rating 4 - Poor. 20 out of 537 reviews
Rating 2 - Terrible. 12 out of 537 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Toseef

Stayed 1 night in Nov 2025

4/10 Poor

Robert

Business traveller
Disliked: Staff & service, amenities
Arrived after 10pm and found an envelope on the reception with my name and room 35 written on it. (Not quite the 24hr desk) Went to room 35 and tried the key - to spot the tag said room 36. Tried that and access... Just glad no-one was in room 35, that would have been very awkward. The room felt dated, and quite cold. I like a cold bedroom, so didnt think this would be an issue - how wrong could I be. Woke up a few times shivering. Didnt really want to get up next morning due to the cold! Went to breakfast, really short staffed. After 10 minutes, I had 3 slices of toast and no-one had even noticed I was sat there. The other 2 tables that were occupied sent their food back as it was cold. I went to the main desk and found the manager. He came and proceeded to deal with other tables! When he took my order, it was either cold, cremated or both. Oh, and missing the fried bread. Apparently the evening meals are lovely - but I wont be rushing back to find out. On a plus, the rooms were quiet, erm - thats about the most positive I can find. I guess it makes you realise how good other places can be.
Stayed 1 night in Nov 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Could not have been better, hotel obviously now going place's
Stayed 1 night in Oct 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service

Business trip

Although the room looked a little dated (it is an old building) the staff were very pleasant and food was excellent. Drinks were a little on the expensive side, even for a hotel
Stayed 1 night in Oct 2025

8/10 Good

john

Liked: Cleanliness, staff & service
Stayed 1 night. Staff very pleasant. Area beautiful and did briefly see one of the famous red squirrels. Seems to cater mainly for coach trips but they were well organised with this and it wasn't that impactful on us. Main eating area felt like a canteen. Room was reasonably comfortable
Stayed 1 night in Oct 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice break at the Shap wells hotel food was very good, unfortunately on the Saturday night they were hosting a young farmers do and at 3amwe were woken by loud music, people shouting, banging and knocking of doors this was happening in the corridor outside our room this went on till 4 30am,.This was completely out of the control of the hotelwho were very apologising, so just makesure you dont go when there's a large do going on .
Stayed 2 nights in Oct 2025

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quaint hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities
The room was very clean, parking was good and service at the bar was excellent. The staff in,particular were very kind and friendly, we enjoyed our stay very much and would stay there again,thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned, isolated and wonderful
Stayed 1 night in Sep 2025

2/10 Terrible

Michael

Stayed 1 night in Sep 2025

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lovely location. Staff extremely helpful
Stayed 1 night in Sep 2025

6/10 Okay

JOHN

Stayed 1 night in Sep 2025

2/10 Terrible

Mrs Olivia

Travelled with family
Disliked: Staff & service, property conditions & facilities

Disaster! Fawlty Towers!

All in all, we would not recommend! They didn’t seem to know we were arriving with a baby and a dog, despite several messages from me. They showed us to a room far too small and through the dining room so we wouldn’t be able to get our dog to it. We were given a new larger room which smelt strange and we had to call to ask for towels. No cot was provided, although we were offered one later on. We were told there was no food on the menu available as it had been pre-booked by the coach guests and we should have pre-booked, despite an email saying we didn’t need to - we were told to go to the local pub, which was also full. The supper that we did eventually get was simple but mainly good and breakfast was basic canteen food - alright but very greasy and tasteless. Neither the food nor the hotel were worth the money and we will definitely not be returning.
Stayed 1 night in Sep 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent facility. A true surprise!
Stayed 1 night in Aug 2025

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, classic oldy worldy feel to the hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
A really friendly hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kamal

Everything
Stayed 2 nights in Aug 2025

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay

Easy check in from friendly helpful man on reception. Twin room was clean and a fair size .Beds were comfortable. An abundance of tea and coffee was available.
Stayed 1 night in Aug 2025

6/10 Okay

Debra

Business traveller
Liked: Cleanliness, staff & service, room comfort

Stopover

Nice old worlde hotel . Beautiful location . Easy check in . First room smelt of stale smoke so was promptly moved . Cold shower and when I mentioned this I was told maintenance were working on it . A warning might of staved off the shivers . Booked dinner sadly that was cold and when I mentioned that there was no solution . Great choice for breakfast but sadly that was also cold
Stayed 1 night in Aug 2025

6/10 Okay

Binita

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed about cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Standards have dropped

Used the hotel as a stop over for travelling north. Have stayed before but in all honesty feel like it’s not as good as the last few times we have stayed. Dirty towels and not so clean room. Breakfast wasn’t up to its usual standard. But there were two coach loads in so maybe they were stretched.
Stayed 1 night in Aug 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025