4/10 Poor
Penny
18 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but not for us again
Very disappointed as on arrival all 6 electric vehicle charge points were out of order …
Please be advised that the hotel does not put the air conditioning on until 1 June. It was explained all hotels in Burgos are the same as Burgos is a very cold city. The room temperature was 28 degrees + … and for reference not ALL hotels in Burgos have the same practice . I understand the eco friendliness / cost saving but in the same breath the temperature in May is not always the same and this year was blazing.
The standard rooms are in a sorry condition so recommend upgrading to the refurbished room for a very small supplement
The hotel does not have room service and the restaurant does not serve food until 8pm. During the day only coffee and cake are available for all and there is no fridge/in room refreshments.
The hotel is well positioned for the motorway network as well as only 10 minutes drive in to beautiful Burgos.
It is used by coach companies are their transit hotel so expect bus loads … for which reception is not equipped nor staffed for. The coach parties eat in a separate dining area for breakfast. The small breakfast room is well stocked and tables cleared efficiently.
Overall the heat in the rooms would stop us staying here again as we were unable to sleep as due to the location of the hotel if you open a window it’s like sleeping on the motorway.
Penny
Stayed 1 night in May 2025
