6/10 Okay
Valerie
29 Oct 2023
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Instructions on how to find and service
Nice hotel and location let down by the service. We booked because of food reviews but we were unable to get a drink at the bar although pressed the button as instructed to get service waited for ages but no one came and the tasting menu was not appealing . Breakfast was a disaster and the waiter clearing tables was in a dream and so miserable nearly all tables had signs of previous guests and the buffet was either all empty or non existent . On requesting the hot be refilled as empty it took 20 minutes for it to appear . No plates no glasses and had to keep asking for items needed . Disappointed as it had excellent reviews for its breakfast. We did eat in the hotels associated restaurant in the square Puerta Real which the hotel receptionist recommended and gave us a leaflet that gave us 5% off out restaurant bill it was excellent and made up for disappointment at the hotel. Burgos was worth a visit and it should be noted that sat Nav takes you the right way to hotel but be aware there is a bollard system into the town which is confusing if you are not aware but you have to follow instructions advise you are staying at the hotel and it will allow entry good luck finding the hotel!!!! The receptionist was very helpful.
Valerie
Stayed 1 night in Oct 2023