Smiths Creek Holiday Packages

Advertised linen but no pool towels and when we requested more we were denied. the room is not managed by the building mangers so they wouldn't help either. Lamps were not working, Chair on balcony had a broken arm, microwave turn table didn't work and dishwasher was also broken. Support service was very difficult to deal with as they didn't keep track of previous conversations so i had to re type everything i had already said in previous messages which was extremely frustrating where i got to the point of not bothering anymore and just told them to fix it when we were gone.

scam! i never received the check in instructions and they never got back to me despite trying to call or msg them.

The location was excellent and very central to everything However, the apartment felt quite old and was not as clean as expected. When we pulled out the sofa bed, there was dirt underneath it. The internet was also not working when we arrived. Although the team eventually managed to get it working, it took several hours to resolve. We were also disappointed that a late check-out of even one hour could not be accommodated.

Room not even close to clean, check in process is ridiculous (no key on site) have to walk a kilometre down the road, lovely brown stain on bed! Stained towels