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The Urban

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Spa
Parking included
Free Wi-Fi
Air-conditioning

Explore the area

Angkor Night Market St, Siem Reap, Siem Reap Province

Place, Angkor Night Market
‪1 min walk‬
Place, Old Market Area
‪3 min walk‬
Place, Pub Street
‪3 min walk‬
Airport, Siem Reap Angkor Intl. Airport (SAI)
‪79 min drive‬

Room options

Double Room

Very good

Garden view
16 sq m
Sleeps 2
1 Double Bed
Free Wi-Fi

Twin Room

Very good

Garden view
16 sq m
Sleeps 2
2 Single Beds
Free Wi-Fi

Suite with Terrace

Garden view
16 sq m
Sleeps 2
1 Queen Bed and 1 Single Sofa Bed
Free Wi-Fi

Budget Double

City view
13 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Budget Family Room

Garden view
27 sq m
Sleeps 3
1 Queen Bed and 1 Large Single Bed
Free Wi-Fi

About the area

Siem Reap

The Urban places you in the centre of Siem Reap, steps from Angkor Night Market and within a short 5-minute stroll of Pub Street. Highlights at this hotel include a full-service spa, a winery and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the outdoor swimming pool and pool loungers. Business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of airport pick-up service. .Attractions within a 10-minute drive of this 4-property class Siem Reap hotel include Angkor Wat and Old Market Area.

What's nearby

Angkor Night Market - 1 min walk - 0.0 km
Old Market Area - 3 min walk - 0.3 km
Pub Street - 3 min walk - 0.3 km
Phsar Chas Market - 7 min walk - 0.6 km
Siem Reap Art Center Night Market - 7 min walk - 0.6 km

Getting around

Siem Reap Angkor Intl. Airport (SAI) - 61 min drive

Restaurants

‪Smash My Bun - ‬1 min walk
‪Wat Beast - ‬3 min walk
‪Asagohan - Cafè & Eatery - ‬1 min walk
‪Kuriosity Kafe - ‬3 min walk
‪Taste For Life Restaurant - ‬4 min walk

About this property

The Urban

A winery is on site. The Urban offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and coworking spaces are available. A library, a terrace, and gift shops/newsstands are also featured at the business-friendly The Urban . A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Siem Reap hotel.

52 guestrooms or units

Winery on site

Deli

Poolside lounge chairs

Umbrellas for the pool

Business centre (24 hours)

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Food/drink service (free)

Wedding services available

Library

Corner/local shop

Terrace

Garden

Gift shop

Beauty salon

Smoking in designated areas

Microwave in a common area

Water dispenser

Locker space

Bar or lounge

Bar by the pool

Dining venue

The Urban offers 52 air-conditioned accommodations with minibars and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. 14-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Similar properties

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Pool
Spa pool
Spa
Kids’ pool

includes taxes & fees

6 July - 7 July

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

24-hour airport pick-up shuttle on request for a surcharge
Onsite parking available only on request
Free self parking on site
Limited on-site self parking

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 7 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Couples/private dining
Private picnics
Snack bar/deli

Things to do

Full-service spa
Library
Outdoor pool
Winery

Family friendly

Grocery/convenience store
Laundry facilities
Outdoor pool
Pool toys
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Shared microwave
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Coworking space

Outdoors

Garden
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

2 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Spa open daily
Swedish massages
Thai massages

Accessibility

No lift

Communal living room
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

14-inch flat-screen TV with cable channels

Food and drink

Champagne service
Free bottled water
Minibar
Tea bags/instant coffee

Air conditioning
Desk
Individual decor
Individual furnishings
Laptop workspace
Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 16

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: from approximately USD 7 per person
Airport shuttle fee: USD 33 per vehicle (maximum occupancy 3)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a private host, not a professional engaged in trade or business. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

Pool access available from 9:00 AM to 9:00 PM

Property is also known as

The Urban

The Urban Hotel

The Urban Siem Reap

The Urban Hotel Siem Reap

Frequently asked questions

What is the cancellation policy at The Urban ?

The Urban offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Urban ?

Yep, The Urban has a free self car park.

Is there a spa on site at The Urban ?

Yep, there is an onsite spa at The Urban . You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does The Urban have a pool?

The Urban has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at The Urban ?

The Urban features a full-service spa, a winery and an outdoor pool.

What makes The Urban a romantic place to stay?

Couples spa treatments and an attached winery, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Urban .

Does The Urban serve breakfast?

Yep, cooked-to-order brekkie is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Urban ?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Urban ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Urban ?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Urban ?

No, pets are not allowed.

The Urban Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Verified

10/10 Excellent

Verified traveller

6 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location, nice staff

Perfectly situated hotel and very nice staff. We much enjoyed our stay and would always come back.

Stayed 1 night in Nov 2023

Verified

10/10 Excellent

Peter

15 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are very friendly and helpful. Great place to stay in Siem Reap.

Stayed 4 nights in Feb 2024

Verified

10/10 Excellent

Alyssa

2 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We had a great time staying here. The Staff was extremely friendly and helped with anything needed. The food and property were great. the location is great as well, walking distance from a ton of stuff.

Stayed 2 nights in Jan 2024

Verified

10/10 Excellent

Sydney

27 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for pub st and night markets!!

From check in to check out the staff was incredibly friendly and helpful. The cold towels upon return to the hotel each day was a nice touch. The pool area was perfect for relaxing. The area was great for walking to pub street and easily exploring the night markets.

Stayed 3 nights in May 2024

Verified

10/10 Excellent

Gottfried

31 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location in the city center. Super friendly and professional staff. Nicely appointed suite rooms, beautiful pool, comfortable bed and room. Perfect place to stay in downtown Siem Reap at a very reasonable price.

Stayed 3 nights in Jan 2023

Verified

10/10 Excellent

Olivier

5 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at The Urban was extremely friendly and always available to help with our queries.

Stayed 3 nights in Apr 2023

Verified

10/10 Excellent

Jace

27 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and hotel for Siem Reap

The staff at Urban hotel treated us like family and made our stay extra special. The restaurant food was delicious, the pool was perfect for relaxing, and our room was comfortable and had everything we needed. Mr. Bee was our tuk tuk driver for our entire stay and was very friendly, helpful, always on time, and took us to a delicious restaurant for lunch. We hope to return one day and would gladly stay here again!

Stayed 4 nights in Jan 2023

Verified

10/10 Excellent

Zachary

18 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Had a wonderful, albeit short stay at The Urban. Tom was very helpful prior to and upon check-in, supporting with my arrangements for tours. The restaurant was great and I ate breakfast and dinner there, I recommend! All staff were super friendly and genuine. Thank you!

Verified

8/10 Good

Edwin John

20 June 2023

Liked: Cleanliness, staff & service

Great location, staff very helpful and hotel adequate. Would not recommend eating here food not so good. Overall ok for a few days. We didn’t like being bombarded with offers of tours when we arrived.

Stayed 4 nights in Jun 2023

Verified

10/10 Excellent

Michael

1 June 2023

Liked: Staff & service, amenities, property conditions & facilities

The entire staff was cordial, kind and accommodating. They were knowledgeable of the city and local attractions. Always ready to help with directions, answer questions regarding language and Khmer cultural traditions. Service was graceful, and genuinely afforded. I will certainly return!

Stayed 7 nights in May 2023

Verified

10/10 Excellent

Salua

16 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but noisy

Good experience in general but the hotel has not a night noise regulation.

Stayed 4 nights in Dec 2022

Verified

6/10 Okay

Edwin John

28 Oct 2023

Disliked: Property conditions & facilities

Not bad but only 3 star

Stayed 4 nights in Oct 2023

Verified

10/10 Excellent

Rachel

4 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great stay for us. The Urban is clean, modern and in a good location. Just a few minutes walk to Pub Street, massage places and many food options nearby. We used the pool the three days we were there as the weather was very hot. We had their breakfast option was was alright. Overall, it was really the staff that made me post this review. The concierge and head manager did everything they could to make our stay good - they helped me arrange a day tour of Angkor Wat and accommodated an additional request I had. They are very kind people which made this stay very pleasant.

Stayed 3 nights in Apr 2023

Verified

10/10 Excellent

Heather

2 July 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay. Good Value.

Loved this place! The check in process was so unique and welcoming. Staff is great. The front of the resort is an outdoor dining area which is super cute. Breakfast was good. The location is super convenient. It’s walking distance to the night markets and pub street and some great street food. We also took a tuk tuk to Angkor Wat and the ride wasn’t long. The only weird thing, we had 2 twin beds and one bed was nice and soft and the other was hard as a rock. I slept on the soft bed so I was fine lol.

Stayed 2 nights in Jun 2023

Verified

10/10 Excellent

Daniel

26 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel Empowering Younger People

I loved The Urban. It was clean, comfortable and super quiet. The service was wonderful with the staff approaching a few times to make sure everything was well. They explained that they are a community that trains younger people to have good work skills in order to empower them. This impressed me the most. I could tell they actually cared about their guests and their staff. They also offer an opportunity to plant a tree and the hotel follows environmentally friendly policies. I would definately recommend The Urban.

Stayed 1 night in Aug 2023

Verified

8/10 Good

Richard

29 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a great choice for a hotel. I really liked it. However, it was frustrating to call the hotel—for an entire day—multiple times with no response. This means I had to pay for my own tuk tuk from the place my van arrived to the hotel. And, at the end of my stay, I had to pay for a tuk tuk to the airport. The person at the front desk said it wasn’t included. One of the selling points for this hotel was the free airport shuttle. It never happened. All of my other experiences were positive. The staff was kind. The property is nice. The location is perfect. I’d definitely stay here again.

Stayed 2 nights in May 2023

Verified

10/10 Excellent

Stephen

7 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently had the opportunity to stay at The Urban in Siem Reap, and it was nothing short of an exceptional experience. From the moment I arrived, I was greeted with warm smiles, impeccable hospitality, and an unparalleled level of service. The Urban has truly set a new standard of excellence for accommodations in Siem Reap. The hotel itself is beautifully designed, tastefully blending modernity and sophistication with traditional Cambodian elements. The attention to detail was exquisite, and I felt truly immersed in the rich culture of Cambodia during my stay. The rooms were incredibly spacious, immaculately clean, and outfitted with all the amenities one might need for a comfortable and luxurious stay. The bed was incredibly comfortable and provided a peaceful night's sleep after a day of exploring the city. What sets The Urban apart is the exemplary staff, who went above and beyond to ensure my stay was perfect. They were attentive, personable, and genuinely saw to my needs throughout my visit. From providing insightful recommendations for local dining and attractions to seamlessly arranging transportation, the team at The Urban consistently exceeded my expectations and made my trip to Siem Reap truly unforgettable. The location of The Urban is also worth noting, as it is situated in the heart of Siem Reap, making it easily accessible to a myriad of local landmarks, restaurants, and shopping centers. This prime location allowed me to make the most of my time during my

Verified

10/10 Excellent

Richard

18 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay Second Time

Stayed here pre covid. Loved it. Under new owner now and loved it just the same. The secret is out…this hotel is a gem. Great location and great staff. Clean room, easy comfort level meaning good storage space for suitcases (a long bench), a small closet, ample shelving in bathroom for toiletries. Mini fridge, safe, water, coffee and tea. Comfortable bed although a tad on the firm/hard side. Good quality bedding (linen and pillows) and large towels. The hotel is doing a good job trying to be eco friendly by providing refillable water canteens in your room instead of plastic bottles. There’s a water bubbler in the lobby area. Only con to this is I question if it’s sanitary. I saw one guest put her personal water bottle right on/under the water dispensers tap and then she drank from her bottle and refilled it again. Once again inserting the tap into her bottle. I did not mention this to management but guess they’ll see it here. A sign should be on the bubble with instructions regarding hygiene and a towel on floor to soak up spills as guests should hold water bottle under tap and not cover the tap. But all in all a great visit with kind friendly staff that really are happy to have you there. Nice pool area, very serene. Floor is slippery. One lady fell. Go slow. Lots of mosquitos outside and enter room which I didn’t notice on our visit 3 yrs ago. Good ample breakfast for $5-$7. Wait staff very limited English, so if you have allergies…use google translate.

Stayed 8 nights in Feb 2023

Verified

10/10 Excellent

Verified traveller

2 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent rapport qualité/prix

Nous avons apprécié notre séjour de 4 nuis dans cet hôtel, il est très jolie, personnels souriants, des petites attentions, nous avons mangé plusieurs fois dans le restaurant et nous avons très bien mangé. Dommage que le personnel à l’accueil ne comprenne pas toujours bien l’anglais car deux fois nous avons eu un discours contradictoire.

Stayed 4 nights in Feb 2024

Verified

8/10 Good

MASARU

15 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

スタッフも親切で、街歩きもしやすくホテルに待機しているトゥクトゥクのドライバーも親切でよかったです。机にコンセントがなかった（テレビのを拝借すればある）事と、ナイトマーケットが近いためマッサージの客引きや少しめんどくさかったです。

Stayed 3 nights in Aug 2023

Verified

8/10 Good

Juan Ignacio

3 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pues el emplazamiento, muy cerca de las zonas más animadas, pero tranquilo y sin ruidos. Y las zonas comunes, jardines y piscina. La habitación está bien pero sería más higiénico que la ducha estuviera separada del WC. El desayuno no es buffet y fue muy lento pero con buen café pero mal zumo

Stayed 2 nights in Jul 2023

Verified

10/10 Excellent

Aitor

6 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel con excelente relación calidad / precio

El hotel se encuentra muy cerca de Pub Street. Las habitaciones correctas y el servicio muy bueno. Ofrecen recogida gratuita con un tuk tuk en cualquier punto de la ciudad. Después contraté con el mismo conductor (Sam Art) el tour por Angkor wat. Si duda excelente hotel y muy buen precio para la calidad que ofrece.

Stayed 2 nights in May 2023

Verified

10/10 Excellent

Verified traveller

3 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

本当にありがとう。

アンコールワット周辺を観光したくて、タイ旅行の間にカンボジア滞在を挟んだため、1泊だけでした。しかしこの1泊が素晴らしいものになりました。トゥクトゥクに乗ったのは初めてで楽しかったです。翌朝の日の出をアンコールワットで見るためのツアーをホテルに着いてから取ってくれて、アンコールワットやタプロームなど行きたい場所をトゥクトゥクで回ることが出来ました。空港の送迎は行き帰りどちらもして頂いて、本当に助かりました。ホテルに関して、シャワーとトイレが一緒にある事に驚いただけで、アメニティはしっかりしてるし、アンコールワットや空港へのアクセスがいい、ベッドは大きいし開放感のある部屋でした。間違いなく一生忘れない経験になったし、次カンボジアに行く時も是非利用させて欲しいです。カンボジアの人達はいい人ばっかりでした。

Stayed 1 night in May 2023

Verified

10/10 Excellent

franck

7 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

hotel de charme, belle piscine, employés gentils et efficaces, emplacement ideal

Stayed 6 nights in Mar 2023

Verified

10/10 Excellent

Ludovic

23 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent séjour dans cet établissement.

Stayed 5 nights in Mar 2023

The Urban

Photo gallery for The Urban

Reviews

Popular amenities

Explore the area

Room options

View all photos for Double Room

Double Room

View all photos for Twin Room

Twin Room

View all photos for Suite with Terrace

Suite with Terrace

View all photos for Budget Double

Budget Double

View all photos for Budget Family Room

Budget Family Room

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About the area

Siem Reap

What's nearby

Getting around

Restaurants

About this property

The Urban

Similar properties

Borei Angkor Resort & Spa

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Urban Reviews

Reviews

Exceptional

9.6/10

9.8/10

9.2/10

9.2/10

Reviews

10/10 Excellent

Verified traveller

Perfect location, nice staff

Verified traveller

10/10 Excellent

Peter

Peter

10/10 Excellent

Alyssa

Great place!

Alyssa

10/10 Excellent