Siem Reap Casino Hotels

The service here was amazing. Helpfully booked any tours we wanted for the times we asked as well as giving helpful advice. The breakfast that was included was amazing ! We would recommend staying here to anyone visiting Siem Reap.

Our room had an enormous balcony overlooking the equally enormous pool. It was so nice to have a swim after visiting the temples in the extreme heat. The Conscierge, Darrah, was so helpful with organising our day tours. Our tour guide Vaesna was so knowledgeable that he really made a difference to our holiday. Thank you!!

One of the worst hotels that I have been to. They have clearly lied about their five star rating. The customer service is absolutely appalling, even when we requested for a manager they just stalled saying that one will be out in a few minutes. We gave up after 30 minutes of waiting! We booked a Luxury Room, Private Outdoor Jacuzzi and King size bed, paid for it through 'Wot if', everything was confirmed and money taken out of my account. Part of the booking was to have airport pickup, we spent over half an hour looking for the pickup driver, sadly the hotel did not arrange this. We ended up getting a cab to the hotel. Upon checking in in the evening we had been advised that there are no rooms available with a King Size bed. They joined two single beds together which made the night extremely uncomfortable for us to sleep as the mattresses where uneven and we could feel the boundary of them as well as the gap. The room was also full of mosquitoes and it took me several hours to kill most of them instead of relaxing, sadly we still had bites all over! Due to the bad sleep we missed our breakfast and opportunity of have a massage! The hotel staff where not willing to assist in any way to make our stay more comfortable or put in any work to compensate for all the issues experienced. We moved to another five star hotel the next day which was surprisingly cheaper with far superior service, facilities and atmosphere! AT ALL COSTS AVOID J7!