4/10 Poor
Pascal
Travelled with family and small children
21 Aug 2022
Disliked: Staff & service, amenities, property conditions & facilities
The site is beautiful but the level of service is very low.
We learnt only a few days before checking in that we could not stay 3 nights but only 2 although we had made a reservation through Expedia several weeks before...
We were also very disappointed that horse riding was almost not possible, and that the swimming pool was available only a few hours a day.
The same dinner was served two days in a row.
There is not even a laundry service on site.
All of this is very disappointing regarding the high price we paid (600 dollars/ night).
It seems that Ranch at Ucrosss is focused on groups more than individuals (every night a bus was coming to fill in the ranch and all activities are planned according to this bus).
Furthermore, the staff was most of the time not helpful at all. We said several times that we were not satisfied and there was absolutely no reaction from the ranch managers.
We were also surprised that our bank account was debited for the price of 2 nights even before we arrived in the ranch.
Pascal
Stayed 3 nights in Aug 2022