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4.4 out of 5

"Bed Linen are not clean " More

By a verified traveller on Sat 02 Apr 2022

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Hotel Description

A luxury stay in the heart of Shepparton awaits you at Quest Shepparton. Within just a 15-minute stroll, you'll find Moooving Art Shepparton and Victoria Lake Park. Highlights at this aparthotel include free self parking, and in-room kitchens and free WiFi.

You can enjoy a Smart TV with digital channels, and each apartment features a sitting area, a coffee/tea maker, and free newspapers. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. A TV, a safe, and a hair dryer are also available.

This business-friendly aparthotel offers free WiFi in public areas, a business center, and dry cleaning/laundry services. Additionally, you'll find laundry facilities, free newspapers in the lobby, and tour/ticket assistance. Each morning continental breakfast is served between 7:00 AM and 1:00 PM. There's also the convenience of limited parking.

Places within a 30-minute walk of this 4.5-star Shepparton aparthotel include Greater Shepparton Visitor Centre and Ardmona Kidstown Adventure Playground.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$191* Per night/room 27 May - 28 May

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Shepparton ratings based on 220 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Shepparton

Everyone (118) Couples (47) Business (3) Family (51)
2 out of 5
A large hotel like this should really be manned 24th it’s. Noisy, drunken neighbours ruined our weekend.

Posted by on 28 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Michael - Property Manager

Hello Jacqui, Thank you for your review. Although reception is not manned 24hrs, we do have a manager who is on call after hours that could have dealt with the noisy guests immediately. Once we were made aware by another guest, they were evicted. We are sorry the actions of the inconsiderate guests affected your stay.

3 out of 5
Bed Linen are not clean

Posted by on 2 Apr. 2022

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Comment from Hotel Management

3 Apr. 2022 by Michael- Property Manager

Hello Jose. Thank you for your review and feedback. I can assure you the sheets were clean as all our linen is supplied by a very reputable linen supplier. I have passed on your feedback to our housekeeping dept to ensure all linen that is not perfect is not used and sent back to the linen supplier so this does not happen again.

5 out of 5
We like the location, it’s close to the lovely Victoria Lake park & SAM. Supermarket close by. You can walk to Fryer St dining area.

Posted by on 5 Mar. 2022

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Comment from Hotel Management

6 Mar. 2022 by Michael - Property Manager

Hello Averil, Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and our central location. We hope to welcome you back again.

5 out of 5
Lovely clean and spacious property. Staff were courteous and professional and extremely helpful. Great stay!

Posted by on 19 Feb. 2022

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Comment from Hotel Management

20 Feb. 2022 by Michael - Property Manager

Herllo Craig, Thank you for taking the time to review our hotel. It gives us great pleasure to hear how much you enjoyed your stay. I have passed on your kind words to all staff. Hope to welcome youback.

5 out of 5
Great location, friendly staff. Was able to check in well before our check in time to drop off bags and continue exploring the area. Great secure undercover parking for our motorcycles. Will definitely be back. Thanks

Posted by on 16 Jan. 2022

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Comment from Hotel Management

17 Jan. 2022 by Michael - Property Manager

Hello David, Thank you for taking the time to review our hotel. We are so appy to hear you enjoyed your stay and look forward to welcoming you back to Quest Shepparton

4 out of 5
Great location. Building and rooms in need of a upgrade- furniture in our room was chipped and broken. Sofas dirty with food crusted on them. Kitchen stank of old grease - filters /air extractor fan need replacing. Just a bit worn - expected more from Quest esp given price.

Posted by on 13 Jan. 2022

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Comment from Hotel Management

14 Jan. 2022 by Michael - Property Manager

Hello Mark Thank your for taking the time to review our hotel and provide feedback. Unfortunately due to covid our new furniture that was due late last year is still on transit. Hope to welcome you back again.

4 out of 5
Great location,convenient to everything.

Posted by on 26 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Michael - Property Manager

Hello. Thanks for taking the time to review our hotel. Hope to have you stay with us again.

5 out of 5

Posted by on 24 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Michael - Property Manager.

Hello. Thanks for our 5 star review. Hope to have you stay with us again soon.

5 out of 5
Clean facilities and friendly staff. Alarm clock was set to 4am for some reason.

Posted by on 9 May 2021

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Comment from Hotel Management

9 May 2021 by Michael - Property Manager

Hello. Thanks for your 5 star rating. We are thrilled you enjoyed your stay.

4 out of 5
Great position, lovely staff

Posted by on 26 Apr. 2021

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Comment from Hotel Management

27 Apr. 2021 by Michael - Property Manager

Hello, Thank-you for your review. Hope to welcome you back again soon.

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. The luxury Quest Shepparton also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This 4.5-star Shepparton aparthotel is smoke free.

  • 69 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Shepparton Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Quest Shepparton offers 69 accommodations with minibars and safes. Accommodations offer separate sitting areas. 50-inch Smart televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Minibar
  • Smart television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 1:00 PM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 9:00 PM
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 9:00 PM
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Crib (infant bed) fee: AUD 5.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Shepparton
  • Quest Shepparton
  • Shepparton Quest
  • Quest Shepparton Apartment
  • Quest Shepparton Aparthotel
  • Quest Shepparton Shepparton
  • Quest Shepparton Aparthotel Shepparton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.