Skip to main content
Beginning of main content

Enter dates to see availability

Hotel Description

Best Western Premier Shenzhen Felicity Hotel puts you in the heart of Shenzhen, connected to a shopping centre and within a 20-minute stroll of Luohu Commercial City and Luohu Port. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and a bar/lounge.

TVs with satellite channels are featured in all 541 rooms, and you can enjoy free WiFi, free wired Internet and free newspapers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Free bottled water, in-room massages and safes are also available.

The café, Atrium Cafe, is open for breakfast, brunch, lunch and dinner. Business amenities include a conference centre, a meeting room and a business centre. Other amenities include free WiFi in public areas, a fitness centre and a coffee shop/café. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Luohu hotel include Dongmen Pedestrian Street and Shenzhen Convention and Exhibition Center.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$77* Per night/room 19 Oct. - 20 Oct.

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Bathtub

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Premier Shenzhen Felicity Hotel ratings based on 28 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Premier Shenzhen Felicity Hotel

Everyone (18) Couples (5) Family (5)
5 out of 5
Excellent hotel, rooms slightly dated, could do with a refurbishment. However excellent sevice, comfortable spacious rooms. Highly recommended as walking distance to shopping mall, railway station and port, excellent location. Reception lobby area looks 5 star!

Posted by , from Brisbane, Australia on 23 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Feb. 2019 by AM

Dear guest, we were glad to be able to provide you with satisfactory service. Did you try our dim-sum promotion? The rate is RMB98 in our Lok Moon Chinese restaurant, and we had daily special of afternoon tea with a special discount too. Don’t miss it next time. Sincerely look forward to you visit again. Best regards.

3 out of 5

Old hotel that need refurbishing

Air conditioning is very bad and room is extremely warm and not cold at all. The hotel is worn out and need renovations although it is clean and staff are helpful

Posted by on 21 Nov. 2016

Was this review helpful to you?
Comment from Hotel Management

23 Nov. 2016 by AM

Dear guests, thank you for your comment, also thank you for your valuable advice, give you bring adverse accommodation experience and trouble we are deeply sorry. The hotel management attaches great importance to your comment, for air condition problem,please contact the hotel assistant manager to check and give assistant!Also our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, We wish you live happy!

5 out of 5
Pros: Close to Shenzhen railway station and luohu check point
Location: near Shenzhen station
Facilities: Home away from home; Value: Bargain;

Posted by , from China on 5 Oct. 2014

Was this review helpful to you?
3 out of 5
Pros: Location to shopping centre, clean crisp sheets
Cons: A little out dated decor and starting to look rundown

Posted by , from Australia - VIC - Melbourne on 2 Oct. 2014

Was this review helpful to you?
4 out of 5
Cons: Very slow reception service when checked out.

Posted by , from Hong Kong on 11 Aug. 2014

Was this review helpful to you?
4 out of 5
Pros: Convenience to border
Location: Australia

Posted by , from Australia - WA - Perth on 13 Dec. 2013

Was this review helpful to you?
3 out of 5
Pros: Location, Location, Location
Cons: GYM

Posted by , from Australia - NT - Darwin on 10 Dec. 2013

Was this review helpful to you?
4 out of 5
Pros: Location
Cons: GYM
Location: Close to everything
Facilities: Modest; Value: Reasonable; Service: Polite; Cleanliness: Tidy, Neat, Nice;

Posted by , from Australia - NT - Darwin on 11 Nov. 2013

Was this review helpful to you?
5 out of 5

Posted by , from Australia - VIC - Regional VIC on 1 Jul. 2013

Was this review helpful to you?
4 out of 5
Pros: Location
Cons: Breakfast on executive level
Location: Close to everything
Facilities: Unpretentious; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; staff generally helpful

Posted by , from Australia - NSW - Sydney on 8 Jun. 2013

Was this review helpful to you?

About the Best Western Premier Shenzhen Felicity Hotel

Location 1085 Heping Road, Shenzhen, Guangdong 518010

Property Features

Best Western Premier Shenzhen Felicity Hotel offers its guests an outdoor pool and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business centre, a limo/town car service, and a meeting room are available. Tour or ticket assistance, gift shops/news stands, and a garden are also featured at the business-friendly Best Western Premier Shenzhen Felicity Hotel. A round-trip airport shuttle (available 24 hours) is available for a fee. This 4-star Shenzhen hotel is smoke free.

  • 541 guestrooms or units
  • 25 levels
  • 3 dining venues
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Parking (limited spaces)

Transport

  • Airport: Shenzhen (SZX-Shenzhen Intl.) (38.7 km / 24.1 mi)
  • Train station: Shenzhen Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

Best Western Premier Shenzhen Felicity Hotel offers 541 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Atrium Cafe – This café serves breakfast, brunch, lunch and dinner.

Lok Moon – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 190.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 60 per person (approximately)
  • Airport shuttle fee: CNY 350 per vehicle (one way)
  • Rollaway bed fee: CNY 190.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Felicity
  • Best Western Felicity Hotel
  • Best Western Shenzhen Felicity
  • Best Western Shenzhen Felicity Hotel
  • Felicity Hotel Shenzhen
  • Felicity Shenzhen
  • Hotel Best Western Felicity Shenzhen
  • Hotel Felicity Shenzhen
  • Shenzhen Best Western
  • Shenzhen Best Western Felicity
  • Best Western Premier Felicity Hotel
  • Best Western Premier Shenzhen Felicity
  • Best Western Premier Felicity
  • Hotel Best Western Premier Shenzhen Felicity Hotel Shenzhen
  • Shenzhen Best Western Premier Shenzhen Felicity Hotel Hotel
  • Hotel Best Western Premier Shenzhen Felicity Hotel
  • Best Western Premier Shenzhen Felicity Hotel Shenzhen
  • Best Western Shenzhen Felicity Hotel
  • Best Western Premier Felicity
  • Best Premier Shenzhen Felicity
  • Best Western Premier Shenzhen Felicity Hotel Hotel
  • Best Western Premier Shenzhen Felicity Hotel Shenzhen
  • Best Western Premier Shenzhen Felicity Hotel Hotel Shenzhen

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

url importing https://www.wotif.com/Shenzhen-Hotels-Best-Western-Premier-Shenzhen-Felicity-Hotel.h907064-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.