See all properties
Save
Aparthotel

Ascott Raffles City Shenzhen

Property class: 4.5

Photo gallery for Ascott Raffles City Shenzhen

A modern hotel room with a large bed, a city view, and a digital clock on the nightstand.
A modern living room with a sofa, coffee table, and dining table set for a meal. Large windows offer a view of a city skyline.
A modern indoor swimming pool with a city view, a long corridor, and a seating area with a view.
A modern living room with a dining area, a television, and a large window with a city view.
A modern living room with a large TV, comfortable seating, a coffee table, and a city view through large windows.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is AU$211
includes taxes & fees
14 Nov - 15 Nov

Explore the area

View map
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, 518054
  • Place, Coastal City
    ‪18 min walk‬
  • Place, Xin'an Nantou Ancient City
    ‪2 min drive‬
  • Place, Shenzhen University
    ‪2 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪21 min drive‬

Room options

View all photos for Executive Studio

A modern hotel room with a large bed, a TV, a small kitchenette, and a sliding door closet.

Executive Studio

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive Twin Bed

A modern hotel room with two beds, a desk with a TV, a sofa, and a view of a cityscape.

Studio Executive Twin Bed

  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for 1 Bedroom Executive

A modern hotel room with a bed, a TV, a sofa, and a large window with a city view.

1 Bedroom Executive

  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Premier

A modern hotel bedroom with a large bed, a flat-screen TV, a bedside table with a lamp, and a large abstract painting on the wall.

1 Bedroom Premier

  • 90 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Executive

A modern living room with a sectional sofa, a coffee table with decorative items, a flat-screen TV, and a dining area with a table and chairs.

2 Bedroom Executive

  • 122 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for 2 Bedroom Premier

A modern living room with a dining area, a television, and a large window with a city view.

2 Bedroom Premier

  • 136 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for 3 Bedroom Premier

A modern hotel room with a large bed, a city view, and a digital clock on the nightstand.

3 Bedroom Premier

  • 178 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

You may also like

Ad
A modern hotel with a prominent 'IEN' sign, multiple floors, and a covered outdoor area with seating.

JEN Shenzhen Qianhai By Shangri-La

Nanshan
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
9.4 out of 10, Exceptional, 196 reviews
The price is AU$161
includes taxes & fees
6 Dec - 7 Dec
JEN Shenzhen Qianhai By Shangri-La

About the area

Shenzhen

At Ascott Raffles City Shenzhen, you'll be connected to a shopping centre and 7 km (4.4 mi) from Window of the World. Highlights at this luxury aparthotel include a restaurant, an indoor swimming pool and in-room kitchens. .Each apartment is soundproofed and features an LCD TV with cable channels, along with an all-in-one washing machine and dryer, free WiFi and free bottled water. A kitchen comes equipped with a fridge and a microwave, and room service is also available. Nice touches to enhance your stay include slippers and free toiletries. A safe, a hairdryer and an iron/ironing board are also available. .At the aparthotel's own lounge bar, you can stop for a drink. Enjoy the gym along with access to a driving range and a playground. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. .Sights within a 10-minute drive of this 4.5-property class Nanshan aparthotel include Splendid China Folk Village and Happy Valley.
View more Aparthotels in ShenzhenOpens in a new window

What's nearby

  • Coastal City - 18 min walk - 1.6 km
  • Xin'an Nantou Ancient City - 2 min drive - 1.8 km
  • Shenzhen University - 2 min drive - 2.1 km
  • Window of the World - 7 min drive - 7.2 km
  • Shenzhen Convention and Exhibition Center - 18 min drive - 18.2 km

Getting around

  • Nanyou Station - 11 min walk
  • Hong Kong Lok Ma Chau Station - 13 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 34 min drive

Restaurants

  • ‪KFC 肯德基 - ‬3 min walk
  • ‪阿嬷手作 - ‬3 min walk
  • ‪大汗碳烤羊腿 - ‬8 min walk
  • ‪Wagas沃歌斯 - ‬2 min walk
  • ‪genki sushi - ‬3 min walk

About this property

Ascott Raffles City Shenzhen

Ascott Raffles City Shenzhen offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. The luxury Ascott Raffles City Shenzhen also features concierge services, laundry facilities, and dry cleaning/laundry services.

  • 182 guestrooms or units
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
Ascott Raffles City Shenzhen offers 182 air-conditioned accommodations with all-in-one washer/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Shenzhen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Similar properties

A modern hotel with a glass facade, multiple floors, and a flag on the roof.
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences
Nanshan
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 316 reviews
The price is AU$143
includes taxes & fees
29 Nov - 30 Nov
DoubleTree by Hilton Shenzhen Nanshan Hotel & Residences

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 79.50 for adults and CNY 40 for children
  • A bar/lounge
  • A restaurant
  • Room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Laundry

  • All-in-one washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe

Location highlights

  • Connected to a shopping centre
  • In a business district
  • Near a metro station

Things to do

  • Golf driving range
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 182 units
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ascott Raffles City Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 79.5 for adults and from CNY 40 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Ascott Raffles City Shenzhen Hotel
Ascott Raffles City Shenzhen
Ascott Raffles City Shenzhen Shenzhen
Ascott Raffles City Shenzhen Aparthotel
Ascott Raffles City Shenzhen Aparthotel Shenzhen

Frequently asked questions

What is the cancellation policy at Ascott Raffles City Shenzhen?

Ascott Raffles City Shenzhen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ascott Raffles City Shenzhen?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Ascott Raffles City Shenzhen on 14 Nov 2026 start from AU$211, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Ascott Raffles City Shenzhen?

The closest beach to Ascott Raffles City Shenzhen is Golden Beach (16.6 km).

Does Ascott Raffles City Shenzhen have a pool?

Ascott Raffles City Shenzhen has an indoor pool.

Does Ascott Raffles City Shenzhen serve breakfast?

Yeah, buffet breakfast is offered daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Ascott Raffles City Shenzhen?

No, Ascott Raffles City Shenzhen does not offer an airport shuttle service.

Is there a bar or restaurant at Ascott Raffles City Shenzhen?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Ascott Raffles City Shenzhen?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Ascott Raffles City Shenzhen?

No, pets and service animals are not allowed.

Ascott Raffles City Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 88 reviews
Rating 8 - Good. 25 out of 88 reviews
Rating 6 - Okay. 4 out of 88 reviews
Rating 4 - Poor. 3 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

9.2/10

Cleanliness

7.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and clean room.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The room was big, we got an upgrade to a one suite! The location of this hotel is fantastic, a big shopping mall below with a lot of restaurant
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close proximity to major shopping malls and attractions at Nanshan area. Great services and family friendly especially on room choices.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
a hotel that is convinient for long stay. Nice location, with plenty of choices of foods.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, and the hotel had direct access to the shopping center without to go to the outside entrance.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
what a great place if you need to be in this area
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
A great hotel next to the Raffles City Mall and also the metro that provides easy access to tourist places in Shenzhen. There is also a delicious halal restaurant located 5 mins away from the hotel that is not shown in google map. We truly enjoyed the comfortable stay.
Halal restaurant opposite the hotel area
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness
very quiete hotel linked to a mall. Nice large rooms. few employees speak English but we can manage.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Room was clean. Cleaner was nice and accommodating. Having washing machine and drier was a game changer for our family. Loved the delivery robots. So much effective and quick! Loved the mall and the amount of choices of popular restaurants at the mall next door!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

good value,great location and superb beds

its for a group of 4 and the 2 bedroom suite was spacious, clean and the location of the hotel cannot get any better. highly recommend for an overnight stay at this hotel. the mattress was sooo comfortable all of us had such good rest..
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Love the proximity to shops and food. However think the pin to the entrance is not accurate and at night the lights are too dimmed as well .
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overall service & location of service apartment
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
room is clean and tidy
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Stayed 7 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great service
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good for business people...
Stayed 7 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort
After a problematic arrival (hotel door closed at 4am!!). The stay went better. Hotel with minimum service but directly linked to a mall. Pleasant room. Nice neighborhood, metro 2 steps away.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

So far so good!

So far it is OK
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great property for any stay over a few days. Splurge a little for a 2 bedroom premier, and for the same price as a hotel room you get a 1,400 sq ft very contemporary apartment with 2 full baths, a very well equipped full size kitchen with a washer and dryer. My unit on a high floor had no common walls with any other unit for total privacy! The staff, particularly housekeepers and front door staff were wonderful. There’s direct access from Ascott directly into a very large vibrant upscale mall with endless eating options. The Shenzhen Metro is literally 2 minutes from the front door, use exit E to access the property. One station down from Ascott is a mammoth Walmart with lots of prepared food, and across the street from the Ascott entrance and around the corner is a great, and modestly priced duck restaurant. So, overall, this is a great property in a very convenient location.
Stayed 9 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ascott stay apr-18

Note this is an apartment type arrangement with a large room also containing a kitchen. There is no restaurant or room service but a maid service cleans and refreshes each day. Mall attached to building so food and coffee available close but it’s not clear from accomodation description it’s not a traditional hotel. Breakfast is predominantly Asian but a good selection. Wi-fi is free but is not the best as it dropped several times and could also be slow
Verified review

4/10 Poor

Disliked: Property conditions & facilities
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
너무 위치가 편리했습니다 지하철 역 가깝고 호텔직원들도 친절했어요.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
地理位置非常好，房間整潔，會再往
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
호텔에서 좋은 경험을 했습니다 직원들이 너무 친절해서 감동받았습니다 특히 echo Chen 메니져는 너무 훌륭한 서비스를 제공해 주었습니다 저의 불찰로 직원들에게 페를 끼쳐 너무 죄송합니다 다시한번 감사드리고 다음에 반드시 찾아뵙고 인사드리겠습니다
Stayed 3 nights in Oct 2025