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"The staff were slow in check in for no reason. The bathroom curtain was yellowish and dirty. Tea bags provided in the room were probably decomposing! ... " More

By a verified traveller on Fri 05 Jan 2018

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Hotel Description

A family-friendly stay in Sha Tin awaits you at Regal Riverside Hotel. Within a 20-minute stroll, you'll find Sha Tin Park and Ten Thousand Buddhas Monastery. Highlights at this hotel include 9 restaurants, 2 bars/lounges, and a full-service spa.

All 1147 rooms feature LCD TVs with cable channels, and you can enjoy fireplaces, safes, and hair dryers. Nice touches to enhance your stay include slippers and free toiletries.

A day of pampering at OM Spa can include massages, body wraps, and body scrubs along with access to the spa tub and steam room. The restaurant, Leau Restaurant, is open for breakfast, lunch, and dinner. Enjoy the outdoor swimming pool, health club, spa tub, and sauna. 5909 square feet (549 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Sha Tin Wai hotel include Snoopy World and Tsang Tai Uk Village.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$74* Per night/room 5 Nov. - 6 Nov.

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Club River View Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Quadruple (Double-double bed) (Package)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quadruple (Double-double bed)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Package)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Regal Riverside Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Regal Riverside Hotel

Everyone (1)
3 out of 5

The staff were rude and inefficient.

The staff were slow in check in for no reason. The bathroom curtain was yellowish and dirty. Tea bags provided in the room were probably decomposing! Toilet paper is the cheapest grade. I have been to other Regal hotels, this one is by far the worst. I dined in one of the hotel restaurants, and the otherwise slow to respond staff printed the bill without residents discount and wouldn’t change it. She was rude.

Posted by , from sydney on 5 Jan. 2018

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About the Regal Riverside Hotel

Location 34-36 Tai Chung Kiu Road, Sha Tin,

Property Features

Regal Riverside Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 9 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 5909 square feet (549 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the family-friendly Regal Riverside Hotel. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Regal Riverside Hotel was completed in October 2018. This 4-star Sha Tin hotel is smoke free.

  • 1147 guestrooms or units
  • 17 levels
  • 9 dining venues
  • 2 bars or lounges
  • 5909 sq ft of conference space
  • 549 sq m of conference space
  • Built in 1986
  • Coffee shop
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (37.3 km / 23.2 mi)
  • Train station: Hong Kong Sha Tin Station (1.1 km / 0.7 mi)
  • Property shuttles: Airport shuttle, area shuttle, and theme park shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Regal Riverside Hotel offers 1147 accommodations with fireplaces and safes. LCD televisions come with cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Fireplace
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Electric kettle
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Leau Restaurant - This restaurant serves breakfast, lunch, and dinner.

Avanti Ristorante - This restaurant serves lunch and dinner.

Aji Bou Izakaya - This restaurant specializes in sushi and serves dinner only.

Regal Court - This fine-dining restaurant serves lunch and dinner.

Vi - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Children younger than 12 are not permitted in the Executive Club Lounge. The lounge at this property enforces a dress code and is non-smoking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Cash or credit card deposit required
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night (for guests under 18 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 262 per person (approximately)
  • Airport shuttle fee: HKD 130 per person (one way)
  • Airport shuttle fee per child: HKD 130.00 (one-way), (from 12 to 18 years old)
  • Self parking fee: HKD 240 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Regal Riverside
  • Regal Hotel Riverside
  • Regal Riverside
  • Regal Riverside Hotel
  • Regal Riverside Hotel Sha Tin
  • Regal Riverside Sha Tin
  • Riverside Regal
  • Riverside Regal Hotel
  • Regal Riverside Hong Kong
  • Regal Riverside Hotel Hong Kong
  • Regal Riverside Hotel Hotel
  • Regal Riverside Hotel Sha Tin
  • Regal Riverside Hotel Hotel Sha Tin

You should know

  • Regal Riverside Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas is limited to 30 minutes per day.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.