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3.5 out of 5

"Likes: The property was new and everything worked, great views, comfy Queen bed, reasonable selection on the TV, free bus to the MTR and local station ... " More

By a verified traveller on Wed 27 Feb 2019

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Hotel Description

Dorsett Tsuen Wan, Hong Kong places you in the heart of Kwai Tsing, connected to the convention center and 3.2 km (2 mi) from Shing Mun Country Park. Highlights at this family-friendly hotel include a restaurant, a free area shuttle, and a kids' club.

You can enjoy flat-screen TVs with satellite channels, and all 546 rooms feature free WiFi, coffee/tea makers, and free bottled water. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include slippers and free toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Hotel Restaurant, serves international cuisine. Enjoy the fitness center, seasonal outdoor swimming pool, and kids' swimming pool as well as access to a playground. Business amenities include conference space, a business center, and limo/town car service. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a coffee shop/café. Buffet breakfast is available daily between 7 AM and 10:30 AM. There's also valet parking, along with the convenience of free train pick-up service.

Sights within a 20-minute drive of this 4-star Kwai Chung hotel include Harbour City and Hong Kong Disneyland.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$57* Per night/room 17 Mar. - 18 Mar.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Suite with Sofa Bed and Kid Zone Access & Amenities

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite with Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Princess World Themed Room with 3 breakfasts and kids zone pass & Amenities

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Deluxe Family Triple Room with Kids Zone Access & Amenities

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Dorsett Tsuen Wan, Hong Kong ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dorsett Tsuen Wan, Hong Kong

Everyone (3) Couples (1)
4 out of 5

Posted by on 10 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Florence Ng, General Manager

Thank you for rating us! We look forward to seeing you soon!

4 out of 5
Likes: The property was new and everything worked, great views, comfy Queen bed, reasonable selection on the TV, free bus to the MTR and local station was 500 meter easy walk, some close local shopping/eats. . Didn't like: The pillows were super soft feathers thus totally unsupportive - terrible, smoke free floor but someone was smoking and it was running right thru the aircon system.

Posted by on 27 Feb. 2019

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Comment from Hotel Management

28 Feb. 2019 by Florence Ng, General Manager

Dear Darren, It was a pleasure having you as our guest at the Dorsett Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with convenient location - 8 mins walking distance to Tai Wao Hau MTR station as well as FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. For the pillows and room smell issue, those problems are addressed to concerned department to review. Your feedback is much appreciated, and we look forward to welcoming you back soon!

4 out of 5

Not good for families

The Dorsett Tsuen Wan is a nice hotel with very good facilities, however it is too isolated for a family with young children or the elderly.There is a 7/11 next door with very limited supplies,the resturants which are within walking distance where not very appealing more like a slum area. The hotel cafe is expensive for snacks.$20 AUD for a toasted ham and cheese sandwiich,is what I call, expensive. We were a family of 7 too far from any public transport to walk and had to catch 2 taxi cabs every time we went out.I am not complaining about the hotel itself as it was very good,I'm complaining about the position and area the Dorsett is in.

Posted by , from N.S.W. Australia on 31 Aug. 2018

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Comment from Hotel Management

3 Sep. 2018 by Florence Ng, General Manager

Dear Tony Thank you for taking the time to write a review about your stay at Dorsett Tsuen Wan, Hong Kong! We provide comprehensive facilities include outdoor swimming pool with free use of pool toys, gym and FREE shuttle bus service to/from Kwai Fong MTR Station / Tsing Yi Station & Tsim Sha Tsui. Thank you again very much for your comments! Warmest regards Florence Ng

2 out of 5

Just a place to stay

Location not central,bathroom simple ,mirror too high,poor breakfast selection,computer room not provide with printer,the worest is not control of noisy kids from next room,never again

Posted by , from au on 1 Feb. 2016

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About the Dorsett Tsuen Wan, Hong Kong

Location 28 Kin Chuen Street, Kwai Tsing,

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 01 November to 31 March:

  • Swimming pool

Property Features

Dorsett Tsuen Wan, Hong Kong offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/café on site. A free manager's reception is offered daily. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Dorsett Tsuen Wan, Hong Kong. An area shuttle, a train station pick-up service, and a train station drop-off service are free. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Kwai Tsing hotel.

  • 546 guestrooms or units
  • 19 levels
  • Built in 2014
  • Dining venue
  • Manager's reception (free)
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (26 km / 16.2 mi)
  • Train station: Hong Kong Tai Wo Hau Station (1.2 km / 0.7 mi)
  • Property shuttles: Free area shuttle and train station pick-up; airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Dorsett Tsuen Wan, Hong Kong offers 546 air-conditioned accommodations with minibars and safes. 40-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning

Food & Drink

The hotel hosts a free manager's reception daily.

Hotel Restaurant - This restaurant specializes in international cuisine.

Late night fare is available from room service (during limited hours).

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 10:30 AM to 8:30 PM. Fees may apply. Contact the property in advance to make arrangements.

This property provides a complimentary shuttle to the Kwai Fong MTR station daily. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport shuttle service is offered on request from 10:30 AM to 8:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Dorsett Tsuen Wan, Hong Kong

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 500.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 148.5 for adults and HKD 148.5 for children (approximately)
  • Airport shuttle fee: HKD 95 per person (one-way)
  • Airport shuttle fee per child: HKD 95 (one-way)
  • Self parking fee: HKD 720 per day
  • Valet parking fee: HKD 720 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorsett Hotel Tsuen Wan Hong Kong
  • Dorsett Tsuen Wan Hong Kong
  • Dorsett Tsuen Wan Hong Kong Hotel
  • Dorsett Tsuen Wan, Hong Kong Hotel
  • Dorsett Tsuen Wan, Hong Kong Kwai Tsing
  • Dorsett Tsuen Wan, Hong Kong Hotel Kwai Tsing

You should know

  • Dorsett Tsuen Wan, Hong Kong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in April and close in November.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.