The staff is nice. But there was a some mold on the ceiling, it looked like black mold to me and some more water spots around it. The carpet had bits of icing(?) stuck to it and was overall sticky/damp. I'm not picky when it comes to hotels, but I do want to kick my shoes off and feel comfortable. Unfortunately, it felt gross. But, for a night, it had a wonderful view, fireplace, cookies, and taffy. And I think they are starting to renovate, so that's good.