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Hotel Casa Lyon

3.0 star property
Hotel in Santiago with coffee shop/cafe and free breakfast

Photo gallery for Hotel Casa Lyon

Front of property
Terrace/patio
Garden
Standard Double Room
Flat-screen TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Room service
  • 24/7 front desk

Explore the area

View map
Arzobispo Larrain Gandarillas 394, Providencia, Santiago, Region Metropolitana, 7501120
  • Place, Medical Center Hospital Worker
    ‪6 min walk‬
  • Place, Plaza Baquedano
    ‪10 min walk‬
  • Place, Arturo Lopez Perez Foundation
    ‪10 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 10 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room Standard with Garden View

14 bedrooms, in-room safe, laptop workspace, free WiFi

Double Room Standard with Garden View

  • 23 sq m
  • Sleeps 2

View all photos for Traditional Double Room

14 bedrooms, in-room safe, laptop workspace, free WiFi

Traditional Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Twin Room

Basic Twin Room

Basic Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

Quadruple Room

  • Sleeps 4
  • 4 Single Beds

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Front of property

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About the area

Santiago

At Hotel Casa Lyon you'll be within just a 15-minute stroll of Medical Center Hospital Worker and Arturo Lopez Perez Foundation. Highlights at this hotel include free cooked-to-order breakfast. .This hotel has free WiFi in public areas, a business centre and concierge services. Other amenities include a coffee shop/cafe, a 24-hour front desk and a terrace. Each morning free breakfast is served. .Attractions within a 10-minute drive of this 3-property class Providencia hotel include Costanera Center and Movistar Arena.

What's nearby

  • Medical Center Hospital Worker - 6 min walk - 0.6 km
  • Plaza Baquedano - 10 min walk - 0.9 km
  • Arturo Lopez Perez Foundation - 10 min walk - 0.9 km
  • Lastarria District - 15 min walk - 1.3 km
  • Santa Lucia Hill - 18 min walk - 1.5 km

Getting around

  • Matta Station - 4 min drive
  • Bustamante Park Station - 5 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 21 min drive

Restaurants

  • ‪El Fogón de Momo - ‬2 min walk
  • ‪Mcdonald's - ‬3 min walk
  • ‪Casaluz Bar & Cocina - ‬3 min walk
  • ‪La Prohibida - ‬3 min walk
  • ‪El Hoyo - ‬3 min walk

About this property

Hotel Casa Lyon

Hotel in Santiago with coffee shop/cafe and free breakfast
There's a coffee shop/cafe on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business centre on site. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Casa Lyon.

Smoking is allowed in designated areas at this 3-star Santiago hotel.

  • 14 guestrooms or units
  • 6 levels
  • Cooked-to-order breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Smoking in designated areas
  • Coffee shop
Hotel Casa Lyon offers 14 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on weekdays only and change of towels can be requested. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A coffee shop/cafe
  • Hosted evening meal available on weekdays for a fee of CLP 10,000; reservation required

Things to do

  • TV in common areas

Family friendly

  • Living room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (weekdays only)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 6 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Laptop workspace
  • Living room
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 November to 2 December:
  • One of the dining venues
  • Business centre

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa Lyon

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: CLP 10000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Lyon Hotel
Casa Lyon Santiago
Hotel Casa Lyon
Hotel Casa Lyon Santiago
Hotel Casa Lyon Santiago
Hotel Casa Lyon Hotel Santiago

Frequently asked questions

What is the cancellation policy at Hotel Casa Lyon?

Hotel Casa Lyon offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Casa Lyon serve breakfast?

Sure does, complimentary cooked-to-order breakfast is available daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Casa Lyon?

No, Hotel Casa Lyon does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Casa Lyon?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Casa Lyon?

No, pets and service animals are not allowed.

Hotel Casa Lyon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 104 reviews
Rating 8 - Good. 46 out of 104 reviews
Rating 6 - Okay. 19 out of 104 reviews
Rating 4 - Poor. 7 out of 104 reviews
Rating 2 - Terrible. 5 out of 104 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Stayed 1 night in May 2025

6/10 Okay

Mads

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service
A pleasant guesthouse in a quiet, convenient location. Staff are very pleasant and helpful. Some of the fittings could use a handyman - it’s not the Ritz.
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
pleasant and clean.nothing fancy but comfortable.good service and staff very helpful and pleasant.knowledge of basic spanish is useful.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Antti

Nice place and great location. No air conditioning, but the fan in room helps. Staying again on our way back
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Helful staff. Very clean abd tidy room but rather cold at night. Heating is insufficient.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Older place but friendly and good location.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small hotel, breakfast a little basic but the area is very nice.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

High value for the money

The staff was friendly and helpful. While they do not speak English, my primary language, they did try very hard to communicate clearly and were always smiling and helpful. The bed was very comfortable. The shower was nice and hot with plenty of water pressure. The hotel was relatively quite, but people walking around could be heard through the hardwood floors. I'm usually a low-maintenance guest, so I don't ask hotels for anything usually. I should mention that this hotel doesn't have A/C, so in the summer, people used to that might want to pick a different place. It was in the upper 80s degF and with both windows slightly open, a nice breeze cooled the room nicely. The main downside for this (and most non-corporate) hotels is that neighbors and normal street noise can be an issue. It isn't a noisy neighborhood, but there are cars and buses 100m away. The business next door is an automotive shop, so those shop tools can make noise. I've always lived in the suburbs or country, so maybe I'm overly sensitive to city noises? Earplugs generally solve the issue. The value of this hotel is very high.
Stayed 2 nights in Nov 2017

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, good value

Great location, easy access to metro station and bus, safe

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet and safe area

The hotel was secure with big metal gates, security camera and a security bell to push for entry. You need this security in Santiago. All of the staff were very helpful, found my Spanish funny, but were respectful. I would certainly stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family owned hotel with excellent service!

2/10 Terrible

JESUS MANUEL

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad

The room had spiders , I have to kill one. The TV it was out order. When I requested to move out to other room, I have been told the hotel was fully booked. I have paid the room almost 2 months in advance x 3 nights and I have been given the worst room, The wifi it did not work in the room I have to go to the lobby, I would never come back.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nice little B & B

Good location, just a few blocks from Parque Bustamante metro (subway) station. Within easy walking distance from a quite a few good eateries. Small but comfortable bedroom and bathroom. Our room was quiet except for incessant barking neighborhood dogs that yapped most of the night. Breakfast was simple but adequate. Front desk staff were welcoming and helpful when we first arrived but were not quick to fix some issues (e.g. it took several requests to change a burned out light bulb). In our room was posted the "Policy of the Hotel" which stated that rooms would only be cleaned between 12 noon and 2 pm. On our first two days here, our room was cleaned when we returned in the afternoon. On our last day, we left the hotel at 9.30 am and returned at 3 pm to find our room not serviced. The receptionist said when we went out "later" we could have our room serviced but we insisted on prompt resolution of this issue.

6/10 Okay

Verified traveller

Liked: Cleanliness
Clean room and a reasonable walking distance to the city. Close to metro (2 blocks). Close to Barrio Italy.

8/10 Good

Lorena&Salvador, Nicaragua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice cozy hotel near attractions in safe area

The staff is very helpfull specially the night manager, I think his name is Omar. The owners David and Sandra were also very helpfull, even providers us temporary metro money. I definetly recommend the hotel.

8/10 Good

Selma, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay in Santiago

Good location on a quite street. Rooms are all remodeled (at least the one I was - # 7) with comfortable beds and pillows. Shower is the best: a lot of water and hot! I'll miss that shower! Nice breakfast with a few options. Staff is very nice and always willing to help. We needed to rent a car for one day, pick-up and delivery at the hotel with same cost as if you have to do it at the airport. I will definitely recommend and stay there again when I'm back to Santiago.

10/10 Excellent

Dieter, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice B&B, fantastic location.

The hotel itself is very nice. Old, but not in a bad way - hardwood floors and brick walls give it a charming rustic character. Our room was quite clean, and the bathroom had recently been redone. The staff are very friendly and helpful. For the price, it is excellent. The location in Barrio Italia is really the best part. Lots of shopping in boutique stores with handmade goods and furniture, antique restoration shops, and excellent restaurants. We don't mind walking, so the 20-minute walk to museums, Lastarria, St. Lucia, or downtown areas was no problem. You could also easily grab a taxi or take the metro from the Parque Bustamante station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Staff was very helpful in booking additional flights within Chile and visiting city museums.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

My First Stay in Chile!

I was in Chile on business for the first time and did not know what to expect. The bed and breakfast was clean but needed to be modernized and cleaned and maintained on the outside of the building. During the heat of the summer when it gets as hot as 97 degrees F. you expect to have some A/C. When I asked they gave me an antique fan to keep me cool. They said that it was the hottest that it had ever been. My luck. However, the staff was very friendly and as helpful as they could be. When I read the info on the Hotel.com site it says that the staff speaks English. They mean that the staff speaks fluent Spanish and not English. If they did not use the Google translation program on their computer I would have been in deep trouble. Lastly, the Internet service was somewhat sporadic. The staff is very nice and they do the best that they can under the circumstances. Based upon the price of the hotel a few blocks up the street, this place is a great value, so if you want to save money I would definitely suggest considering this property.

10/10 Excellent

G.O.C., Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful place. More of an inn or bed and breakfast than a hotel, which is a PLUS. Small, clean , safe, well-located, and expertly staffed and managed. I LOVED IT.

2/10 Terrible

Pablo Alejandro

Business traveller
Disliked: Property conditions & facilities, room comfort

Espero NO volver nunca más a este hotel.

Lamentablemente la experiencia fue pésima, el hotel tiene un descuido increíble, anticuado, le hace muchísima falta una renovación total. La pieza que me tocó ni hablar, no tenía ningún tipo de ventilación ni ventanas, el ambiente era muy bullicioso, se escuchaba todo en el pasillo, terrible. El baño un tema absolutamente aparte, y por motivos personales me tuve que retirar antes de lo esperado tipo 4:20 Am aproximadamente, el agua de la ducha en demoró 30 minutos por reloj en calentar, esto sin ánimos de exagerar, 30 minutos en calentar. Ya cuando estaba listo para salir… mi vehículo quedó atrapado por otros en el estacionamiento, por lo que a las 5:20 Am aproximadamente, hubo que ir a despertar al visitante Argentino que estaba tapando mi auto, esto porque el estacionamiento no da abasto. Realmente quedé muy decepcionado de esta estadía, definitivamente no volvería nunca más. Lejos unas de las peores experiencias que he tenido con hoteles, más aún tomando en cuenta que el valor no era de lo más económico, $85.000 Pesos chilenos aproximadamente.
Stayed 1 night in Jul 2025