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PortoBay Serra Golf

4.0 star property

Photo gallery for PortoBay Serra Golf

Front of property
Property video
Lobby
Lobby
Indoor pool, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$249
includes taxes & fees
15 Apr - 16 Apr

Explore the area

View map
Sítio dos Casais Próximos, Santo da Serra, Santa Cruz, 9100-255
  • Place, Quinta Da Junta
    ‪5 min walk‬
  • Place, Santo da Serra Market
    ‪9 min walk‬
  • Place, Santo da Serra Golf Club
    ‪15 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪13 min drive‬

About the area

Santa Cruz

At PortoBay Serra Golf, you'll be 1.2 km (0.7 mi) from Santo da Serra Golf Club and 8 km (5 mi) from Palmeiras Beach. Highlights at this hotel include a restaurant, an indoor swimming pool and free buffet breakfast. .A day of pampering can include massages and mani/pedis. The restaurant, Avo Micas, is open for breakfast and dinner. Enjoy the gym, sauna and pool loungers as well as access to bike hire. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4-property class Santa Cruz hotel include Funchal Ecological Park and Ribeiro Frio Natural Park.

What's nearby

  • Quinta Da Junta - 5 min walk - 0.5 km
  • Santo da Serra Market - 9 min walk - 0.8 km
  • Santo da Serra Golf Club - 15 min walk - 1.3 km
  • Madeira Botanical Garden - 24 min drive - 18.6 km
  • Funchal Marina - 27 min drive - 20.5 km

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 12 min drive

Restaurants

  • ‪Alforno Madeira - ‬8 min drive
  • ‪O Grelhador - ‬9 min drive
  • ‪El Panorama - ‬9 min drive
  • ‪A Bilheteira - ‬12 min drive
  • ‪José Dias - ‬5 min walk

About this property

PortoBay Serra Golf

PortoBay Serra Golf offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. Free breakfast is served. Public spaces have free WiFi.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the business-friendly PortoBay Serra Golf. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Santa Cruz hotel is smoke free.

  • 21 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Garden
  • No smoking on site
  • Water dispenser
  • Dining venue
PortoBay Serra Golf offers 21 air-conditioned accommodations with minibars and a safe. Smart televisions come with cable channels. Bathrooms include a bath, bathrobes, bidets and complimentary toiletries.

This Santa Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • A restaurant

Restaurants on site

  • Avo Micas

Things to do

  • 27-hole adjacent golf course
  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Half Board rate plans do not include drinks.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 23.50 per room (one-way)
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 6703

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Porto Bay Serra Golf Hotel Machico
Porto Bay Serra Golf Machico
Porto Bay Serra Golf Hotel Santa Cruz
Porto Bay Serra Golf Hotel
Porto Bay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
Porto Bay Serra Golf
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz

Frequently asked questions

What is the cancellation policy at PortoBay Serra Golf?

PortoBay Serra Golf offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at PortoBay Serra Golf?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at PortoBay Serra Golf on 15 Apr 2026 start from AU$249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at PortoBay Serra Golf?

Yep, PortoBay Serra Golf has a free self car park.

Are there any beaches close to PortoBay Serra Golf?

The closest beach to PortoBay Serra Golf is Palmeiras Beach (4.6 km).

Is there a spa on site at PortoBay Serra Golf?

There's no onsite spa, but this property does offer services like massages.

Does PortoBay Serra Golf have a pool?

PortoBay Serra Golf has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is PortoBay Serra Golf family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that PortoBay Serra Golf is a hit with families.

Does PortoBay Serra Golf serve breakfast?

Sure does, complimentary buffet breakfast is served at PortoBay Serra Golf.

Is there a free airport shuttle available at PortoBay Serra Golf?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at PortoBay Serra Golf?

Yep, you can grab a meal at PortoBay Serra Golf's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at PortoBay Serra Golf?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at PortoBay Serra Golf?

No, only service animals are allowed.

Is there a golf course on site at PortoBay Serra Golf?

There is a golf course next to PortoBay Serra Golf.

PortoBay Serra Golf Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 120 out of 194 reviews
Rating 8 - Good. 61 out of 194 reviews
Rating 6 - Okay. 13 out of 194 reviews
Rating 4 - Poor. 0 out of 194 reviews
Rating 2 - Terrible. 0 out of 194 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Oscar

Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel is aging and not the best upkeep. The real issue is the staff that are rude. Whilst we were there, there was renovation and drilling in front of our door from 9:30 and they created water damage in one of the common rooms downstairs so we were unable to use it. After the first day. For this they made a gesture. However, overall experience was definitely not up to standard.
Stayed 7 nights in Nov 2025

10/10 Excellent

BENJAMIN, Cleveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,relaxing, and delicious breakfast. Rental car best way to explore Maderia. Note: existing hotel lot is a one way left turn only. Hotel needs to clear shrubs to see on-coming cars easer.
Stayed 9 nights in Oct 2025

10/10 Excellent

Daniel, Richmond hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Excellent food and service. Nice happy hour. Poncha cocktail was excellent. Highly recommend this hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ana Estefania Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tropical environments
Stayed 1 night in Sep 2025

10/10 Excellent

Shantayer

Stayed 5 nights in Jul 2025

8/10 Good

Parth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 1 night in Jan 2025

6/10 Okay

Nikki

Travelled with partner
Liked: Cleanliness
Staff were nice and tried to please but service was slow. Difficult to get staff attention in the restaurant. The hotel was nice but the area was quite desolate. Very limited options for eating (1 village diner, and a couple of bars) The golf nearby was excellent and the pick up service was helpful. We didn’t have a hire car and getting around was hard. We really relied on the pick ups for the guided Levada walks
Stayed 6 nights in Sep 2024

10/10 Excellent

Patryk

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There's nothing special to do in the mountain area and the morning is pretty cloudy without view, also there's no view from the room. I expected to have better aroma in the room and in the pool and lobby area. The bad was soft and comfortable, the bath kit was nice, and the breakfast was good.
Stayed 1 night in Aug 2024

8/10 Good

Nana

Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 6 nights in Sep 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Property is 15 min drive to Funchal and centrally located of renting a car on Madeira. Beware parking is limited on the property.
Stayed 3 nights in Aug 2023

8/10 Good

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Nic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful and Comfortable rest after a hard journey

Arrived at midnight after a long journey to a helpful smiling face. Most comfortable beds. Lovely and peaceful and quiet. Allowed an extended room check out. Good exercise/swimming pool . Lovely gardens Top marks in every way!
Stayed 1 night in Jun 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely small hotel very friendly and the food was very good
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The staff at the hotel was absolutely amazing, so friendly and helpful, especially Marília.
Stayed 2 nights in May 2021

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Martin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Excellent apart from the ants

Room 301 in the main house is a lovely room with Juliet balcony and separate large outdoor terrace. The room is spacious with two armchairs and very comfortable bed. This would have been a top-notch five-star rating had it not been for the invasion of a few thousand ants. It took me and the horrified housekeeping staff an hour to clean them from a bag and the chair it was on. The dismissive response from the front desk was "oh yes, they come in when it rains."
Stayed 1 night in Dec 2020

6/10 Okay

Mrs T Joao

Ok Hotel but needed improvement to be a 4star hote

I spent two days in the hotel. Considerations: 1.Sauna not working and No instruction on how make it work,só instructions could improve. 2. massage need to be booked 24h in advance, which is fine but sometimes you just need in the next few hours which would be nice 3. Smell of the aromatic essences could be more neutral - the smell was bothering so much that made me wake up several times on the first night until I get used to it. Honestly, it shouldn’t be needed those kind of aromas 4. Noise, the guest on the next room was sick and sneezing the whole second night, the room should have acoustics treatment 5. They do not provide conditioner, I would expect that from a 4 star hotel - so bring your own 6. Breakfast. Could be much better, specially the juices, they could be fresh and not box. Coffee is very week, so on the second night I decided to order something else instead of having their filtered coffee. 6. Croissant and pain au chocolate should be fresh, Food options could be more authentic and explore the Portuguese coiousine it is fine to have French or English breakfast if they are well made, the pastel de nata was delicious. I would recommend they order authentic things from a padaria (cassetinho for instance)
Stayed 2 nights in Jul 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing hotel, excellent restaurant

A friendly hotel in the hills of Madeira, a 15 minute drive from the airport. Quiet, relaxing, good breakfast, the restaurant serves excellent (simple) dinners, the old block is lovely.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, good.

Lovely hotel, nice room. Good breakfast. No air conditioning in the room so would have been good to have had a fan.
Stayed 1 night in Jun 2017

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort