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Dreams Madeira Resort Spa & Marina

Luxury hotel on the beach, with 3 outdoor pools

Where to?

Dates

February 2026

March 2026

3 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet-friendly
Free Wi-Fi
Restaurant

includes taxes & fees

30 Jan - 31 Jan

Explore the area

Sitio da Piedade, Machico, Madeira, 9200-044

Place, Sao Lourenco Point
‪1 min walk‬
Place, Machico Beach
‪12 min drive‬
Place, CR7 Museum
‪34 min drive‬
Airport, Funchal (FNC-Cristiano Ronaldo)
‪16 min drive‬

Room options

Double Room, Balcony (2 Adults + 1 child)

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Private bathroom

Hairdryer

Eco-friendly toiletries

29 sq m
Sleeps 3
2 Single Beds and 1 Single Sofa Bed

Junior Suite, 1 Bedroom, Balcony (4 Adults)

Wonderful

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Separate bedroom

Private bathroom

Hairdryer

35 sq m
1 bedroom
Sleeps 4
2 Single Beds and 1 Double Sofa Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Apartment, Balcony, Marina View (2 adults + 2 children)

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Separate bedroom

Private bathroom

Hairdryer

59 sq m
1 bedroom
Sleeps 4
2 Large Single Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Separate bedroom

Private bathroom

Hairdryer

59 sq m
1 bedroom
Sleeps 4
2 Single Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View (3 Adults + 1 Child)

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Separate bedroom

Private bathroom

Hairdryer

59 sq m
1 bedroom
Sleeps 4
2 Large Single Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View (2 Adults + 1 Child)

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Separate bedroom

Private bathroom

Hairdryer

59 sq m
1 bedroom
Sleeps 3
2 Single Beds and 1 Double Sofa Bed

Double Room, Balcony, Garden View

Exceptional

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

29 sq m
Sleeps 3
2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Sea View (2 adults+ 1 child)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

29 sq m
Sleeps 3
2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed
Sea view

Double Room, Balcony, Sea View

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

29 sq m
Sleeps 3
2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed
Sea view

Double Room, Balcony, Ocean View (Preferred Club, 2 Adults + 1 Child)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

29 sq m
Sleeps 3
2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Ocean View (Preferred Club)

Excellent

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

29 sq m
Sleeps 3
2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed
Ocean view

Double Room, Pool Access (Preferred Club)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

30 sq m
Sleeps 3
2 Large Single Beds OR 1 King Bed

Suite, Terrace (Preferred Club, 2 Adults)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

45 sq m
1 bedroom
Sleeps 3
2 Large Single Beds and 1 Double Sofa Bed

Club Suite, Terrace (Preferred Club, 3 Adults + 1 Child)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

45 sq m
1 bedroom
Sleeps 4
2 Large Single Beds and 1 Double Sofa Bed

Club Suite, Terrace (Preferred Club, 4 Adults)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

45 sq m
1 bedroom
Sleeps 4
2 Large Single Beds and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 1 Child)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 4
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 8 Adults)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 8
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 2 Children)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 5
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 5 Adults + 3 Children)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 8
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 6
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 6 Adults + 2 Children)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 8
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 7 Adults + 1 Child)

Exceptional

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 8
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

Highlights

Furnished balcony

Air conditioning

Club Lounge

Free cots/infant beds

Minibar (some free items)

Smart TV

Pillow menu

Renovated in 2024

187 sq m
3 bedrooms
Sleeps 8
2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Suite, Terrace (Preferred Club, 2 Adults)

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Separate bedroom

Private bathroom

Hairdryer

1 bedroom
Sleeps 4
2 Large Single Beds and 1 Double Sofa Bed

Junior Suite, Terrace (Preferred Club, 2 Adults)

Highlights

Furnished balcony

Air conditioning

Free cots/infant beds

Smart TV

Renovated in 2024

Separate bedroom

Private bathroom

Hairdryer

1 bedroom
Sleeps 4
2 Large Single Beds and 1 Double Sofa Bed

About the area

Machico

A luxury stay in Machico awaits you at Dreams Madeira Resort Spa & Marina. You'll be steps from Sao Lourenco Point and 4.1 km (2.5 mi) from Madeira Whale Museum. Highlights at this beachfront hotel include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Dreams Spa * can include massages, body scrubs and facials along with access to the sauna and hot tub. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site free water park, free kids' club and gym. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Machico hotel include Whale Museum and Igreja Matriz de Machico.

What's nearby

Sao Lourenco Point - 1 min walk - 0.0 km
Machico Beach - 12 min drive - 9.9 km
Madeira Botanical Garden - 30 min drive - 31.4 km
Funchal Farmers Market - 32 min drive - 32.5 km
CR7 Museum - 34 min drive - 33.7 km

Getting around

Funchal (FNC-Cristiano Ronaldo) - 15 min drive

Restaurants

‪Maré Alta - ‬11 min drive
‪O Pescador - ‬12 min drive
‪Oishii - ‬1 min walk
‪Alforno Madeira - ‬11 min drive
‪World Cafe - ‬2 min walk

About this property

Dreams Madeira Resort Spa & Marina

Luxury hotel on the beach, with 3 outdoor pools

Some rates at Dreams Madeira Resort Spa & Marina are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Dreams Madeira Resort Spa & Marina, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 8 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a fitness centre, and spa services are also featured at the luxury Dreams Madeira Resort Spa & Marina. A complete renovation of Dreams Madeira Resort Spa & Marina was completed in September 2024.

This 5-star Machico hotel is smoke free.

366 guestrooms or units

3 levels

5 buildings

8 dining venues

2 bars by the pool

4 bars or lounges

Conference rooms

Built in 2013

Kid's club (free)

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Library

Terrace

Garden

Gift shop

No smoking on site

Coffee shop

Dreams Madeira Resort Spa & Marina offers 366 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies. 65-inch Smart televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Machico hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Dreams Spa *. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

29 Jan - 30 Jan

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Onsite parking includes off-street options

Food and drink

2 poolside bars
4 bars/lounges
8 restaurants
A coffee shop/cafe

Things to do

3 outdoor pools
Billiards/pool table
Children's pool
Concerts/live shows
Free children's club
Free water park
Full-service spa
Gym
Library
Playground

Family friendly

3 outdoor pools
Children's games
Children's pool
Free children's club
Free water park access
In-room cot
Laundry facilities
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Facials
Hot tub
Manicures/pedicures
Massage
Sauna
Spa open daily
Steam room
Turkish bath

Accessibility

No lift

3 floors
5 buildings
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2013
Comprehensive food waste policy
Comprehensive recycling policy
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated entire property - September 2024
Smoke-free property
Traditional architecture
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Free cot

Bathroom

Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

65-inch smart TV with satellite channels

Food and drink

Coffee/tea maker
Electric kettle

Air conditioning
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: EUR 50 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: EUR 50 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Quinta Do Lorde Marina Machico

Quinta Do Lorde Resort Hotel Marina

Quinta Do Lorde Resort Hotel Marina Machico

Quinta Lorde

Quinta Lorde Resort Hotel Marina Machico

Quinta Lorde Resort Hotel Marina

Quinta Lorde Marina Machico

Quinta Lorde Marina

Hotel Quinta Do Lorde Resort Hotel Marina Machico

Machico Quinta Do Lorde Resort Hotel Marina Hotel

Hotel Quinta Do Lorde Resort Hotel Marina

Quinta Do Lorde Resort Hotel Marina Machico

Quinta Lorde Marina Machico

Frequently asked questions

What is the cancellation policy at Dreams Madeira Resort Spa & Marina?

Dreams Madeira Resort Spa & Marina offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Madeira Resort Spa & Marina?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Dreams Madeira Resort Spa & Marina on 30 Jan 2026 start from AU$499.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Dreams Madeira Resort Spa & Marina?

The closest beach to Dreams Madeira Resort Spa & Marina is Machico Beach (5.6 km).

Is there a spa on site at Dreams Madeira Resort Spa & Marina?

Yep, Dreams Spa * is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Dreams Madeira Resort Spa & Marina have a pool?

Dreams Madeira Resort Spa & Marina has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Dreams Madeira Resort Spa & Marina?

Dreams Madeira Resort Spa & Marina features 2 poolside bars, 3 outdoor pools and a full-service spa.

What makes Dreams Madeira Resort Spa & Marina a romantic place to stay?

A hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Madeira Resort Spa & Marina.

Is Dreams Madeira Resort Spa & Marina family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Dreams Madeira Resort Spa & Marina is a hit with families.

Is there a free airport shuttle available at Dreams Madeira Resort Spa & Marina?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Dreams Madeira Resort Spa & Marina?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at Dreams Madeira Resort Spa & Marina's 8 restaurants.

What time are check-in & check-out at Dreams Madeira Resort Spa & Marina?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Madeira Resort Spa & Marina?

Dogs are welcome at Dreams Madeira Resort Spa & Marina, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Dreams Madeira Resort Spa & Marina Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10 Excellent

Raul

Travelled with partner

26 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great

Stayed 1 night in Oct 2025

10/10 Excellent

Heidi

20 Oct 2025

Stayed 5 nights in Oct 2025

10/10 Excellent

Bronagh

18 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really lovely stay at this hotel

The set up and architecture of the village is great. Staff in sports bar, cocktail bar, Oishii, entertainment and spa were great. The coffee in the coffee bar was fab and the staff there were lovely. There was always a sunbed which was good. Food in Oishii and Beach bar was particularly good. Having to book your restaurant at 8am the day of eating is a pain. Thankfully I'm a morning person so not such a big issue but it meant you had to sit with your finger ready at 8am or there'd be nothing available. I only found this out from other reviews not from reception. Food in world Cafe always only like warm, even if you were the first there! Reception service was very hit and miss. We weren't told on arrival that our bracelet opened our door, only found out when we went to get a second key card. Waited about 15 mins at reception while someone went through the whole app with someone checking in, finally a lady (skipped me and attended a woman behind me first) came over and asked if she could help. She was the one told us we didn't need a card to open the door. I asked for a robe and she said no problem and put it into her phone, I never got a robe. The day of checking out I asked for a packed breakfast as our flight was at 6:30. I was told this was no problem so we were put down for 2 packs, again I watched her put it into the computer. The next morning when we went to get it there was no record of it and no packs. I was really annoyed as I'd left nuts and small snacks behind.

Stayed 4 nights in Oct 2025

10/10 Excellent

Munazza

11 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

⭐️⭐️⭐️⭐️⭐️ Lovely stay at Dreams Madeira We had a really lovely stay at Dreams Madeira. The resort was spotless, staff were friendly, and the atmosphere was calm and relaxing. I’d definitely recommend booking a Preferred Club room — it really elevated the experience. The time of year we visited was perfect, not too busy, and the evening shows were great. The only areas for improvement were the restaurant booking system, which wasn’t very straightforward (we could only book via reception as Preferred guests), and the sun-lounger cushions — they weren’t always available and, when they were, some were a bit mucky. Easy enough to fix with a towel, but slightly off-putting. Overall, a wonderful experience — we’d happily return!

Stayed 5 nights in Sep 2025

6/10 Okay

Jessica

10 Oct 2025

Liked: Staff & service, property conditions & facilities

The place was nice, the beach within the hotel is great, staff are all very friendly and helpful, and the activities held by the resort are lovely. However: The floor of our room was filthy and was never mopped by the staff when they cleaned during the time we were there. Two of us got food poisoning that lasted 24 hours (we only ate at the hotel). This caused one of us to be unable to attend the whale/dolphin watching and due to it being too short notice, we were refused a refund on the cost of the trip. There are no security cameras near the lifts and toilets, which is pretty worrying as a woman. We found this out because one of us accidentally left their handbag in the toilet near the restaurants for 30 minutes and upon returning, the contents of it had been stolen. The bar service is painfully slow, especially the bar near reception, easily waiting an hour to order and receive a drink.They also dont play music and it's just awkwardly quiet in there, but it's the only one open late. There is minimal evening entertainment and everything stops around 11pm. It's very dull. The Mediterranean restaurant was pretty bland, and the tappenyaki restaurant was nice but a pretty minimal effort from the chefs. The Aircon broke in our room on our penultimate night. We noticed in the morning that it no longer stayed on and just shutdown suddenly despite working fine before. As we were leaving early the next day we didn't bother raising this.

Stayed 7 nights in Sep 2025

10/10 Excellent

Stacey Adam

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was amazing. I will be back and that's a fact. The negatives that people talk of should be taken like a pinch of salt. Yes there is a few little improvements here and there but on the whole the food was amazing the place was lovely and it's just a lovely place

Stayed 9 nights in Sep 2025

10/10 Excellent

Emily

Travelled with partner

4 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the most spectacular resort we have stayed at. The staff was friendly, the room was spotless, the beach was stunning! We were so happy to see a variety of spots to each. We look forward to coming back again! What a wonderful vacation we had.

Stayed 3 nights in Oct 2025

10/10 Excellent

Karunvir

28 Sept 2025

Stayed 1 night in Sep 2025

10/10 Excellent

David, London

25 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing views Close to Funchal and airport

Stayed 7 nights in Sep 2025

6/10 Okay

Karunvir

24 Sept 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

23 Sept 2025

Stayed 2 nights in Sep 2025

6/10 Okay

KYLE

17 Sept 2025

Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Sep 2025

10/10 Excellent

James

Travelled with group

11 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday.

Stayed 6 nights in Sep 2025

4/10 Poor

Billy

Travelled with family

10 Sept 2025

Disliked: Cleanliness

Poor service and limited seating at dining

Stayed 7 nights in Aug 2025

2/10 Terrible

Ivan

Travelled with partner

9 Sept 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Please refer to google for our full review with pictures and additional details! Avoid at All Costs – Not a 5-Star Resort (Closer to 3 at Best) My wife and I stayed here 6 nights for our honeymoon (booked via Expedia) and it does not meet Dreams standards. We’ve stayed at Tulum, Riviera Maya, Cabo — this resort doesn’t compare. Arrival: No welcome drink/towel, no luggage help, no escort, phones never worked (safety issue). Room Service: €20 per order, limited menu, late-night “option” was a cold ham & cheese bagel. Phones broken, so all requests had to be made in person. Towels/Housekeeping: Inconsistent service, fresh towels only with tips, many ripped or stained. Pool towels only from 1 far location and had to be signed out. Water/Drinks: Bottled water scarce, gym cooler broken, alcohol bottom shelf, wine upgrade €35. Cleanliness: Stained curtains/sheets, dirty glasses/dishes, ant infestation in room and buffet, insect in bathtub, mouse at restaurant. Food: Often cold/bland, poor variety. “Unlimited à la carte” misleading — reservations almost impossible. Service: Minimal to non-existent. Long waits for menus/water, staff disengaged, language barrier huge. Facilities: Pools freezing, spa unusable 2/3 days with chemical issues. Lobby bar too small, toiletries poor quality. Departure: No help at 3 AM checkout, staff didn’t ask about our stay. Not a 5-star property — major issues with service, food, cleanliness, and management. Strongly recommend avoiding.

Ants eating the eggs at breakfast buffet

Spa Hydrotherapy Pool was unavailable due to “chemical imbalance.” On the third day, chemicals were dumped into the water while guests were there. No compensation was offered.

This was a “fresh clean glass” that was brought to us at breakfast with lip stick residue

Stayed 6 nights in Sep 2025

10/10 Excellent

NGOZI

5 Sept 2025

Stayed 4 nights in Aug 2025

6/10 Okay

Olivia

3 Sept 2025

Disliked: Staff & service

Stayed 12 nights in Aug 2025

8/10 Good

Allison

Travelled with partner

28 Aug 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

We had a lovely honeymoon staying here. The food was great and the views were excellent. However, there were some issues with the resort. We had an issue with ants in our room, and even after they sprayed the room, we still had some which wasn't the greatest. Additionally, the dinner options were great, but they booked up extremely fast. I would make sure people know when checking in that you have to book your dinner reservation before 8:02am otherwise, it will be completely booked. At check in, they told us the dinner bookings are open between 8am and 4pm, but that's not quite true.

Stayed 7 nights in Aug 2025

6/10 Okay

Brooklynne

Travelled with family

22 Aug 2025

Stayed 6 nights in Aug 2025

6/10 Okay

Tracey

Travelled with family

10 Aug 2025

Liked: Property conditions & facilities

Disliked: Staff & service, amenities

Beautiful location and very nice rooms. A la carte restaurants were impossible to reserve so had to eat at the buffet almost every meal. Staff did not seem happy to be there and were mostly international so didn’t feel much like Portugal. It was pretty isolated so we didn’t see much of the island.

Stayed 3 nights in Aug 2025

10/10 Excellent

Kiran

10 Aug 2025

Stayed 7 nights in Jul 2025

6/10 Okay

Shay

4 Aug 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

We were disappointed with our stay at this resort. While the staff were friendly and kind, there simply weren’t enough of them to deliver the level of service expected from a five-star property. The buffet food was consistently lukewarm and lacked quality. Accessing the à la carte restaurants was nearly impossible, as reservations were always booked. We did experience an issue with our room, which was eventually resolved, and the Wi-Fi was spotty throughout our stay. We had upgraded to the Preferred Club, but in our opinion, it wasn’t worth the additional cost. Aside from a separate lounge with self-serve drinks and snacks and a private check-in area, we didn’t notice any real added benefits—especially since the regular check-in wasn’t busy when we arrived. On a positive note, the resort itself is beautiful. The rooms were stunning, and the surrounding grounds were truly picturesque. That said, for the price point, we expected a much higher standard of service and overall experience. There’s definitely room for improvement.

Stayed 7 nights in Jul 2025

10/10 Excellent

Benoit, Hamilton

4 Aug 2025

Stayed 7 nights in Jul 2025

6/10 Okay

Nirmalaben

2 Aug 2025

Liked: Property conditions & facilities

Stayed 7 nights in Jul 2025

4/10 Poor

Samir

Travelled with family, Travelled with family and small children

2 Aug 2025

Disliked: Staff & service

The property is in a nice location, however the service is really poor. Staff don’t seem to be trained as all in hospitality. Also, the buffet is terrible for lunch and dinner. The service in the other restaurants is really slow. The review here echos the experience of many others and surprised that Hyatt are not addressing it. I also messaged their concierge service about this and the response I got was since you booked through Expedia, please contact them. So looks like they are just ignoring the fact that their brand is being affected.

Stayed 7 nights in Jul 2025

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