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Residence Inn By Marriott San Ramon

3.0 star property
Hotel in San Ramon with outdoor pool and free breakfast

Photo gallery for Residence Inn By Marriott San Ramon

Lobby
Free daily buffet breakfast
Reception
In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$208
includes taxes & fees
27 Feb - 28 Feb

Explore the area

View map
1071 Market Pl, San Ramon, CA, 94583
  • Place, City Center Bishop Ranch
    ‪6 min walk‬
  • Place, Roundhouse Market & Conference Center
    ‪13 min walk‬
  • Place, Bridges Golf Club
    ‪3 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪40 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
Sofa bed
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
Sofa bed
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr) | Bathroom

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
Sofa bed
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Bedrooms (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
Sofa bed
2 bedrooms
  • 84 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms (Hearing Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
Sofa bed
2 bedrooms
  • 84 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed
  • 84 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the area

San Ramon

At Residence Inn By Marriott San Ramon you'll be within a 20-minute stroll of City Center Bishop Ranch and Roundhouse Market & Conference Center. Highlights at this hotel include an outdoor swimming pool, a complimentary breakfast and in-room kitchens. .Enjoy the gym and Hot tub as well as access to basketball and volleyball. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. There's also the convenience of self parking. .Places within a 30-minute walk of this 3-property class San Ramon hotel include Friendly Health Technologies and Memorial Park Dog Run.

What's nearby

  • City Center Bishop Ranch - 6 min walk - 0.6 km
  • Roundhouse Market & Conference Center - 13 min walk - 1.1 km
  • Friendly Health Technologies - 18 min walk - 1.5 km
  • Bishop Ranch Regional Preserve - 4 min drive - 2.5 km
  • Bridges Golf Club - 5 min drive - 2.6 km

Getting around

  • Dublin/Pleasanton Station - 8 min drive
  • Pleasanton Station - 15 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 35 min drive

Restaurants

  • ‪Philz Coffee - ‬8 min walk
  • ‪Fieldwork Brewing Company - ‬11 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Alora - ‬11 min walk
  • ‪Marugame Udon - ‬10 min walk

About this property

Residence Inn By Marriott San Ramon

Hotel in San Ramon with outdoor pool and free breakfast
Residence Inn By Marriott San Ramon offers its guests an outdoor pool, Access to hot tub, and a fitness centre. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business centre. Free breakfast is available daily. The business-friendly Residence Inn By Marriott San Ramon also features barbecue grills, a picnic area, and coffee/tea in common area. Parking is available for a fee.

This 3-star San Ramon hotel is smoke free.

  • 106 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
Residence Inn By Marriott San Ramon offers 106 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. This accommodation has separate sitting areas and includes sofa beds and desks. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Flat-screen televisions come with premium cable channels and pay-per-view films. Housekeeping is offered on request and change of bedsheets can be requested.

Similar properties

Property amenity
Marriott San Ramon
  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,002 reviews
The price is AU$209
includes taxes & fees
20 Feb - 21 Feb
Marriott San Ramon

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9 AM on weekdays and 7 AM to 9:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Basketball
  • Gym
  • Hot tub
  • Outdoor pool
  • Tennis
  • Volleyball

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • No lift
  • Raised toilet seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per stay, plus a one-time cleaning fee of USD 100
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10.00 per day
  • Pet fee: USD 20 per accommodation, per stay plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Hotel San Ramon
Residence Inn Marriott San Ramon Hotel
Residence Inn Marriott San Ramon Hotel
Residence Inn Marriott San Ramon
Hotel Residence Inn By Marriott San Ramon San Ramon
San Ramon Residence Inn By Marriott San Ramon Hotel
Hotel Residence Inn By Marriott San Ramon
Residence Inn By Marriott San Ramon San Ramon
Residence Inn Marriott Hotel
Residence Inn Marriott
Residence Marriott San Ramon
By Marriott Ramon Ramon
Residence Inn By Marriott San Ramon Hotel
Residence Inn By Marriott San Ramon San Ramon
Residence Inn By Marriott San Ramon Hotel San Ramon

Frequently asked questions

What is the cancellation policy at Residence Inn By Marriott San Ramon?

Residence Inn By Marriott San Ramon offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Residence Inn By Marriott San Ramon?

As of 10 Feb 2026, prices found for a 1-night stay for 2 adults at Residence Inn By Marriott San Ramon on 27 Feb 2026 start from AU$207.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Residence Inn By Marriott San Ramon?

Yep, Residence Inn By Marriott San Ramon has a self car park for USD 10.00 per day. A self car park is also available, for a fee.

Does Residence Inn By Marriott San Ramon have a pool?

Residence Inn By Marriott San Ramon has an outdoor pool.

Is Residence Inn By Marriott San Ramon family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Residence Inn By Marriott San Ramon is a hit with families.

Does Residence Inn By Marriott San Ramon serve breakfast?

Yeah, complimentary buffet brekkie is available weekdays between 6:30 AM and 9 AM and on weekends between 7 AM and 9:30 AM.

Is there a free airport shuttle available at Residence Inn By Marriott San Ramon?

No, Residence Inn By Marriott San Ramon does not offer an airport shuttle service.

What time are check-in & check-out at Residence Inn By Marriott San Ramon?

Check-in begins at 3:00 PM. Check-out time is noon.

Residence Inn By Marriott San Ramon Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 141 out of 253 reviews
Rating 8 - Good. 58 out of 253 reviews
Rating 6 - Okay. 26 out of 253 reviews
Rating 4 - Poor. 13 out of 253 reviews
Rating 2 - Terrible. 15 out of 253 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Judy

Travelled with family
Clean, breakfast was nice, dining area was in iting
Stayed 3 nights in Oct 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice suite
Stayed 4 nights in Oct 2025

10/10 Excellent

Sean-Tzi

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is so nice ,facility is clean,big room Breakfast is really good
Stayed 2 nights in Oct 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Lillian

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room ! Great staff! All around great hotel !,
Stayed 2 nights in Sep 2025

10/10 Excellent

OLUDARE O

Liked: Cleanliness, staff & service
Quiet
Stayed 3 nights in Sep 2025

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel staff were all super kind and friendly. The bed in my room sagged so much I had to sleep on the sofa.
Stayed 3 nights in Sep 2025

8/10 Good

Ashlee

Stayed 1 night in Sep 2025

6/10 Okay

SCOTT, EAST GRAND RAPIDS

Travelled with family, Travelled with pets
Disliked: Amenities
Allows pets but for a steep fee which does not appear to include much of anything. Also charge parking in open air spaces in front of units.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lourdes, North Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit is really nice and clean
Stayed 1 night in Aug 2025

10/10 Excellent

Alonso

Stayed 1 night in Jun 2025

4/10 Poor

Margaret

Stayed 3 nights in Jun 2025

10/10 Excellent

armando

Stayed 2 nights in May 2025

10/10 Excellent

Adael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended our room was clean spacious,area was clean and the service was exceptional.
Stayed 2 nights in Jun 2025

8/10 Good

Meredith, Roseville

Stayed 1 night in May 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 1 night in Apr 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 3 nights in Apr 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 2 nights in Apr 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 3 nights in May 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 1 night in Apr 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 1 night in Apr 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 3 nights in Apr 2025

2/10 Terrible

Lyndsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed in Room 311 and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Stayed 1 night in May 2025