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Sereno Hotel

3.0 star property

Photo gallery for Sereno Hotel

A spacious hallway with a high ceiling, wooden doors, and wicker pendant lighting.
A white building with a neon sign for 'Sereno Art Hotel' and a wooden door labeled 'Jardín Secretó Cocina Artesanal'.
Interior
Outdoor dining
A bedroom with a bed, a TV, a wooden cabinet, a mirror, and a wooden door.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service
The current price is AU$98
includes taxes & fees
10 Aug - 11 Aug

Explore the area

View map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪146 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

About the area

San Cristóbal de las Casas

At Sereno Hotel you'll be within steps of Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Highlights at this Colonial hotel include a full-service spa and in-room free WiFi. .INDÓMITO is open for brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a snack bar/deli and spa services. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 5-minute walk of this 3-property class Zona Centro hotel include Museo de San Cristóbal and Ex-Convent of Santo Domingo.

What's nearby

  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.3 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Museo de San Cristóbal - 3 min walk - 0.3 km
  • Santo Domingo Handicraft Market - 8 min walk - 0.7 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 74 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪La Tertulia - ‬2 min walk
  • ‪Café Bar Revolución - ‬1 min walk
  • ‪Restaurante El Secreto - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk

About this property

Sereno Hotel

Sereno Hotel offers its guests a full-service spa. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Sereno Hotel. A complete renovation of Sereno Hotel was completed in July 2024.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

  • 1 floor
  • 6 guestrooms or units
  • Deli
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
Sereno Hotel offers 6 accommodations with a hairdryer. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch plasma televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
The on-site spa has couples treatment room(s). Services include massages.

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  • Restaurant
  • Air-conditioning
  • Breakfast available
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The price is AU$144
includes taxes & fees
1 Sept - 2 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Airport shuttle on request

Food and drink

  • A bar/lounge
  • Hosted evening meal available on Tuesday for a fee of MXN 400
  • Snack bar/deli

Restaurants on site

  • INDÓMITO

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift
  • Smooth flooring in public areas

More

  • 1 floor
  • Colonial architecture
  • Designated smoking areas
  • Renovated entire property - July 2024

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 250.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Sereno Hotel?

Sereno Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sereno Hotel?

As of 9 Aug 2026, prices found for a 1-night stay for 2 adults at Sereno Hotel on 10 Aug 2026 start from AU$98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Sereno Hotel?

Yep, there is an onsite spa at Sereno Hotel. You'll enjoy services like massages.

What makes Sereno Hotel a romantic place to stay?

Couples spa treatments and garden-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sereno Hotel.

Is there a free airport shuttle available at Sereno Hotel?

No, Sereno Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sereno Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves brunch, lunch and dinner.

What time are check-in & check-out at Sereno Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sereno Hotel?

Cats and dogs are welcome at Sereno Hotel, with food and water bowls on offer.

Sereno Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 118 reviews
Rating 8 - Good. 26 out of 118 reviews
Rating 6 - Okay. 8 out of 118 reviews
Rating 4 - Poor. 4 out of 118 reviews
Rating 2 - Terrible. 5 out of 118 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful and the location was placed perfectly. Easy walking to food and shops.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022
Verified review

10/10 Excellent

TORRES CABRERA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Bibiana

Disliked: Room comfort

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

bonifacio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023
Verified review

6/10 Okay

Erick

Liked: Cleanliness
Disliked: Staff & service
Que haya personal de 24 hrs,porque en diferentes momentos busqué personal y no había nadie
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Norma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación súper limpia y todo muy acogedor, les recomiendo el que si quieren dormir más tarde de la salida del Sol, elijan la habitación de sin ventana en el techo.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Dyrna

Liked: Cleanliness, staff & service, amenities
El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente. La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas. Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC. Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Lupita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bijzonder mooie plek

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities
Servicio excelente,solo el baño muy malo
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción en el centro de Sancris

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene personal , súper accesible , amable , con buena atención .
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Que dan un buen servicio
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se ve un excelente lugar
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Felipe de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio por parte del personal El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nada espectacular, estaban en remodelación, polvoso.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Ricardo Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una excelente alternativa de hospedaje en el centro histórico
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplios y cómodas.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Súper

Excelente Hotel muy Buen servicio todo el personal muy amable
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Verónica Yadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no hay restaurante ahí, pero el de la misma cadena que está a lado es delicioso
Verified review

10/10 Excellent

Ludwing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te dan bebidas al llegar, son muy amables, el lugar muy bien ubicado y cuidado
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 2 nights in Aug 2022